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Shortly after we set up this integration for a test store we started receiving complaints from our customers that their emails were getting spam. These were people who set up aliases at their own domains like companyname@mydomain.net, so it was plain who was compromising their emails. We went through several internal audits trying to figure out where these emails were being exposed but found nothing until a new developer came along and asked about a weird web hook installed on our mailchimp account that posted user data to app.shopsync.io. shopsync.io is a dead domain but the app subdomain does return a 200/OK when you hit it. We removed the app from Shopify and that removal deleted the web hook from Mailchimp. We haven't received any customer complaints for accounts created since we removed this integration.
Hi System76, we appreciate the feedback. We're trying to get our heads around how the app was sending spam to your customers as described. The integration between Mailchimp and Shopify syncs data from your store to a Mailchimp Audience; we don't send any emails on your behalf. The domain "shopsync" is a company we acquired last year, whose technologies are still the fundamentals around the app. We'd welcome further dialogue about this matter by contacting us via support.
Works great! it took no longer than an hour before all my customers were connected to my Mailchimp account.
I use this app to sync Mailchimp with Shopify ever since they shut down their app. It works alright.
It is a game changer for me. I'm shopify seller newbie and this what I needed, affordable at the same time efficient.
This is an essential app for starting your Shopify store and building a customer email list, highly recommended thank you!
So far it is working well! I will know more when I use it longer. I will update my review as I continue with my business :)
I've installed this app, but I'm not totally sure it's syncing everything properly. I'm still using mailchimp, but I'm not sure any of my automations are sending.
Hi there, thanks for reaching out. We looked at the connection you have with ShopSync on your store and everything looks great on our side. We see successful syncs of data as recent as today.
If you're having trouble or have questions about Automations in Mailchimp, you can reach out to their excellent support team at https://mailchimp.com/help/mailchimp-support-options/. If you need us for anything else, don't hesitate to get in touch at support@shopsync.io.
Very good customer service!
Very useful to use mailchimp and automation. I recommend it!
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Solved the issue super promptly! Thank you again! Susanne from Aman.vas .......................................................................................................................
I really appreciate personable and professional businesses, and ShopSync looks like it's both! Looking forward to working with it in the future. Recommended from Mailchimp, so good reliability there.