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The app doesn't sync store data properly. Customer support said: "Just to be transparent, Because this is a 3rd party integration and was not built by Mailchimp, my troubleshooting abilities and knowledge will be limited." Are you serious Mailchimp? Remove this app from the store then.
Thank you for the details! We've got your ticket and we'll be sure our Support team follows up with further details.
Contacted support to help change my audience for a sign up form.
They told me to delete the app and reinstall it.
Did that and since then I haven't been able to install the app.
Spent countless hour trying but finally they said contact Shopify.
I did and Shopify said the same.
If I knew Mailchimp customer support would say to delete and then I cant install, I wouldn't have......
Delay my email marketing by a ton.
Thank you for these details. We've located your ticket number and we're passing along this feedback to the team to ensure a smoother experience in the future.
Not synching and we are having to do a ton of stuff manually since the platforms aren't 'talking' to each other.
Hey there! Email mc-ecommappsupport@intuit.com and our team can help look into what's going on.
TERRIBLE product. Pages fail to load even after multiple refreshes. Content boxes in email template builder consistently don't respond. Can not even back up email template data. Customer support clueless and unhelpful.
Hey Terra, we're sorry to hear this experience. We wanted to check and see if clearing your browser's cache and cookies helps?
It is not helpful. It tells me my shop has been connected and only 1 subscriber. When I look at my shopify customers I have about 80 or more subscribers. There is no one to talk to.
Hey there! Our Support team can help look at this with you further. Email mc-ecommappsupport@intuit.com and our team will follow up.
There was an issue with this app, but the support representative, Rashik, told us to find and fix it ourselves. High payment, poor support!
Hi there! We'd like to help out where possible. Email mc-ecommappsupport@intuit.com and our Integrations team will take a further look.
its Sync option and chat support is very poor i was stuck at sync and got chat support there software has not solution. Shopify mail is much easier than mailchimp and other e mail marketing app
Hey there! We appreciate the information here and want to help where we can. Our dedicated integrations team can help look into this further. Email mc-ecommappsupport@intuit.com with details on where the sync appears stuck and they'll follow up with next steps.
Top service..
DO NOT DOWNLOAD THIS. WORST EXPERIENCE EVER. They cleverly hide the prices and overcharge for everything. In spite of disabling my account over a month ago and not using it - they have charged me $100 for last month - no reply from their end on the fraudulant charge
GUYS DO NOT waste your TIME! Very dissapointed, here it says for $20 plan you have up to 100,000 customers, when you instal the app it tells you you can only have 500 customers for $20 and send only 6000 emails at most a month! what a bs