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This app does just what it is meant to do: sync between Shopify and Mailchimp. The transition was smooth and almost imperceptible. Also, this app is free and that´s a good thing to consider.
Support pretty much sucks. Support is very hard to contact. I did receive one response but what I was told never would happen never did. Most of my stats doubled and I can't get that problem corrected.
Love it. This is an easy solution to sync customer information to Mailchimp. Special thanks to their caring support, who went the extra mile to help us with a temporary sync issue on our store. Highly recommended!
Very good, i use it to sync my shopify store with mailchimp and it works very good. Thank you for this great app! I would recommend it absolutely to everyone who has mailchimp or wants to use it and combine it with his shopify store in a fast, simple way.
When customers sign up to our email list the confirmation email goes to spam - this is a huge barrier to customers and there has been a dramatic customer retention drop off because of this :(
Hi there, thank you for the feedback. We saw your review and wanted to reach back out. With the feature you’re describing it is outside the functionality of ShopSync, we don't have control over the confirmation email sent by Mailchimp.
If you're concerned about this feature, Mailchimp would be better suited to answer your questions. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.
Let us know if you have any follow up questions or visit our support area to learn more information about ShopSync.
I had been using this app since it was Shop Sync when Shopify and Mailchimp split up. Suddenly this past Sunday 3979 contacts were deleted from my mailing list. I just discovered this tonight and they are telling me to make a new list and resync all the contacts. This does not fix the problem because all these contacts had already updated preferences about which emails to get and discovering this the night before I launch a project 7 years in the making has me fuming. I will be leaving Mailchimp, I had been a customer since 2008. All they are saying is we know this is unsettling. This is a bug on their end but the small businesses are paying the price. Total Garbage. I just want all my contacts back so I can export the list to a new company. The other thing I just realized is syncing the contacts again could cause some folks who have unsubscribed to get emails again, which then flags the account and causes more problems.
Hi Club Duquette, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.
The good news is that resyncing your store using the new Mailchimp for Shopify integration should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
This is a no-fuss app that does exactly what it says it will do. Check out our store at www.kansocollars.com if you want to see the app in action. We sell Swarovski crystal cat collars and this app saved our butts when Mailchimp left Shopify. We are very happy. Thank you.
Like most people, I was astonished and outraged that Mailchimp would stop supporting their app. I was deep in the throes of despair, and in this dark hour I found this app and all hope was not lost.
This app is pretty much the same as the Mailchimp app. They get 5 stars because it is free, it saved us money, time, and it works.
Most of the 1 star reviews for this app are not justified. They are complaining about things that our their own fault. You can easily turn off double opt in. You need to pause all campaigns while the lists are syncing. Follow the instructions and you will be fine.
I have installed this on two stores and have had no issues.
Thank you for making this app!!!
Wow that was easy. Imported all contacts and Mailchimp still functions just like it did before. Only thing, I'm not sure if I remove the Mailchimp app or leave it. Great app! Saved me time & effort!
Hi there, thanks for your review. You'll want to remove the legacy 'Mailchimp for Shopify' app after ShopSync is installed to avoid conflicts under the hood with automations and e-commerce data.
Disconnecting is very easy and it's best done through the Shopify app store. After your automations are migrated, just follow these steps:
1. From your Shopify admin, go to Apps
2. Locate the 'Mailchimp for Shopify' app, and click the garbage can.
3. Click delete and you're done!
I was very happy to find this app when Mailchimp pulled out of Shopify. I downloaded the app, followed the prompts and like magic my Mailchimp was connected and worked exactly the same. I created an email and sent it to my email list just like always. I am very happy to see a FREE offer as well. For a small business selling Mommy & Me Fashions this is very important. Thank you ShopSync. Very happy. Pamela, MomMeAndMore.com