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It will not allow me to give zero stars but that is what this is worth at the moment
After installing this app we have faced many issues:
1. Order not syncing as they should
2. Customers automatically being marked as "Accept Marketing" when the box is not checked in Shopify
3. A huge disconnection between Mailchimp & ShopSync. I got both on email, each pointed blame at the other.
I would not recommend installing this app as it currently does not work as expected. I have been trying to get our problems resolved but unfortunately after 4/12 Mailchimp nor ShopSync will respond. Worst customer service I have seen. Posting here I am sure there will be a response!
We lost 18,000 Mailchimp Subscribers when we updated our Mailchimp App. Have contacted multiple Mailchimp customer service teams and have yet to find a solution.
Hi Everly Rings, not sure if you've seen some of the other recent replies to reviews, but, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.
The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
Sadly you can only sync 1 list so removed the app. We have more than 1 list - we dont want to merge.
This app was hugely disappointing and has resulted in a lot of wasted hours. I transferred over to mailchimp as it was recommended to me, only to find so many hidden fees (e.g. trying to connect a simple landing page to my URL meant I needed to pay extra every month on top of what I already am going to be paying). When it came to email campaigns, the mobile version was extremely disappointing and a simple change (like including two products side by side) only worked for the desktop and not the mobile version (the mobile version instead would stack the products and make them look huge as well as make the writing appear either ridiculously small or abnormally huge) - the only way to change this I was told was to get it custom coded (spend money hiring a coder). It seems this app does not tailor to small businesses who do not have access nor can afford to hire someone to custom code all the time. Customer service was as helpful as they could be - which was to recommend we hire an expert every time. Totally disappointing, I now have to spend time going elsewhere and starting again. Would not recommend at all.
Hey there! Thank you for the feedback. Can you let us know the ticket number of your support interaction? We want to see if there are any other potential solutions.
This app does not sync automations or cart recovery campaigns. Also if you had a mulit-email cart workflow setup it will not transfer over and you will be prompted to upgrade your account to send more than 1 cart recovery email. The price is $14.99 a month. This whole thing where mailchimp no longer syncs to shopify was just a con set up to switch the free accounts over to paid accounts. You will still get some features with a free account but the most valuable aspects of the old free account will no longer work unless you pay up. Please be aware of this BEFORE you use this 3rd party app. Just another business squeezing small business owners for another dime.
Hi there, thank you for the feedback. We saw your review, and it sounds like there may be some confusion about what our app does. ShopSync is only designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products, and revenue data. All automations and pop-up configuration is still handled in your Mailchimp dashboard business as usual; we only send data to your audience.
Also, you mention a cost of $14.99 for our app. That's not accurate. Our app is free, and we have no paid plans at this time. We may have an (optional) plan in the future for paid support options, but there is nothing in place at this time.
If you would like to learn more about ShopSync, please visit our website or reach out to our support team anytime. You can visit us at shopsync.io and support@shopsync.io respectively.
Unsubscribed shopify customers are synced to mailchimp when setting up the connection between shopify and mailchimp. This is unnacceptable because of data privacy reasons, unnecessary workload reasons (deleting them) and financial reasons. It could and may exceed the max. amount of recipients of your current mailchimp plan. Keep this in mind when using the new app.
Hi there, thank you for your patience while we researched your comments. Before any data is processed by the integration, we perform integrity checks with Mailchimp to ensure these customers can be sent to the Audience that is connected.
For example, if someone has opted out of an Audience in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store.
Lastly, after the initial sync is complete, we'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If you do not want these customers in your Audience, you could archive these periodically. Here's a link on how to archive inactive contacts https://mailchimp.com/help/remove-inactive-contacts/ and here’s an article on archiving and unarchiving your contacts: https://mailchimp.com/help/archive-unarchive-contacts/
Please don’t hesitate to reach out to our customer service team for more information, we are happy to help!
I can't rate the App yet because despite following every instruction (i was previously linking straight from Shopify-Mailchimp), and despit ShopSync saying everything is linked, and despite Mailchimp saying 'everything is working okay', I still cant get the mailchimp subscribe pop up box campaign to appear on my site. I don't mind teething issues installing Apps, but the service response time is really poor, as is the quality of the replies. I would have expected to be able to chat in real time, but only email with 2-3 day lag is possible. I was expecting - given you have to pay for their service option, that someone would have volunteered to jump in to my Shopify stiore, to review code, and fix for me. As is, service has been really really poor. I'm giving them another 48 hours to resolve otherwise I'll find another solution.
I'll provide an update here if/when I get one.
Update 1/24/20: We have replied back to your last message noting the steps we have taken to troubleshoot. Turns out, it appears that there is a conflict with the script that loads your pop-up forms versus other scripts loading on the site.
Troubleshooting script conflicts is not something that we do here at Shopsync, but it should be relatively easy to resolve with the assistance of a web developer. Once that is resolved, pop-ups will work as expected.
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Hello, we've replied to your questions the same day with instructions on how to troubleshoot your pop-up forms. Perhaps our replies are landing in your spam filter? Also, we see you are located in Australia, so there may be some lag in communications. We do not offer 24-hour support at this time but rest assured we have replied to each of your questions.
Please double-check your inbox/spam folder when you get a moment; getting your pop-ups to show is a common problem that can usually be addressed by unpublishing your existing pop-ups in Mailchimp and then republishing. Also, be sure to follow their migration guide to ensure everything else works correctly: https://mailchimp.com/help/switch-shopify-shopsync/#Migrate_Your_E-commerce_Automations.
Let us know if you are unable to resolve your issue, we'll be happy to assist.
UPDATE: Clearly not an isolated issue, as same has been experienced by Bakedin. I strongly recommend you stop all automation if you must install this app. I am now in search of a MailChimp alternative as a result of this whole situation.
*ATTENTION* Be very careful, as once you set up this app, it goes on and resends ALL automation emails to your customer list. I set this up at 4 am after receiving the notice from MailChimp, only to find out that within minutes of syncing all my customers have received redundant automation campaigns that I had set up previously. So, a very unprofessional look, and now this will affect my current future email campagins as I do not want to risk flooding my email lists again. Who knows what other issues, this is going to cause! So, just be careful.
Hi Black Seed Co., thank you for the feedback. We’ve tested this scenario extensively and we are unable to replicate the behavior being described.
To give you and others an understanding of how the initial sync works, on install, we tell the Mailchimp API specifically to not send automation messages. When the sync is done, it is designed to pick up where events left off for transactional messages only (like abandoned carts, order notifications ).
For marketing related emails like win backs, first-time buyers, etc. (and pop-ups), there is not a technical way to fuse these back together due to limitations in the Mailchimp infrastructure. In other words, there's no way to associate the unique store ID that ShopSync is using with any existing Mailchimp automation(s). Reason being, if you were using the previous Mailchimp app, it has its own unique store ID assigned to those automations. In other words, the key to door locks have to match and ShopSync doesn't have those keys.
Our best guess is that there may have been something going on either with Mailchimp at the time, or perhaps another app kicking off events in your store. But, we take any and all feedback seriously and we'd like to work with you on further investigation of what may have happened. We sent a direct message to you earlier, if you don't mind to share your store URL and Mailchimp user ID that would be a good start for us. We'll be happy to dig deeper to see what could've happened here.
I left it for a week and it never actually synced my customers (of which there were only 10). I got an email from ShopSync asking me to review, so I responded and explained the issue, but I didn't get a response. So yeah, totally broken with no support. Definitely don't bother.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely.
At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.
STAY AWAY!!! Go to another email service!!!! I am opening a brand new small business, which is why I chose to open my website with Shopify. I am new to all of this, so despite Mail Chimp's DISMAL ratings as a Shopify app, I decided to try them anyway. BIG MISTAKE! On my company IG, I advertised an email campaign launching tomorrow, so yesterday I decided to do a test run with the automation to make sure everything ran well, and their STUUUUPID AI software flagged my account for terms of use violations, which completely disabled the entire account. Literally the email had all of two paragraphs introducing the brand with my own proprietary photography and copy, and I only sent the test emails to myself and my husband. There's nobody to call, and their online chat is with a bot. So I wrote them emails, I opened a ticket, I did everything to fix it before the date I promised to subscribers. Twelve hours later, at midnight, I finally got a response from Evelyn, she sent me a series of questions demanding to know where I got my email addresses (again, the test run only had myself and my husband) and I have under 20 subscribers total, all of whom subscribed through my landing page on Shopify. My Shopify store isn't even open yet, and they demanded the website's private password to go in and make sure it's a real website? That's where we left off over TWELVE HOURS ago - my account is still suspended and I had to call of sick for work tomorrow so I can try and troubleshoot this, which will now include re-writing all of my email campaigns with a new provider. As a brand new small business owner, this is just.... shocking. A total nightmare. So, like I said, GO SOMEWHERE ELSE!!!! ANYWHERE else!!!