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Great App. A free upgrade from the old workaround. After installation, I have 1000's of customers in my list that had previously unsubscribed and were resent welcome emails causing my account to be spammed. My abandoned carts no longer work and there is no way to contact support to fix any of it. Great work!
Hi there, we saw your review and wanted to get in touch. We’re sorry for any unnecessary emails that got triggered. In the pre-install checklist https://mailchimp.com/help/connect-shopify/#Before_you_start, we recommend to archive ‘Welcome emails’ so it would prevent this from happening. Additionally, we recommend installing the abandoned carts functionality after install. In order to have your shop function as expected, please be sure to follow our guidelines. Once properly installed, your abandoned carts will begin functioning business as usual.
In regards to support, you can reach us anytime through “Contact Support” within the app. Please note, you do not have to be paid user of Mailchimp to get basic troubleshooting or set up help. In oder to route you to the proper support team, please ensure you are logged in. Again, we sincerely apologize for any inconvenience and frustration and will help all that we can.
Support pretty much sucks. Support is very hard to contact. I did receive one response but what I was told never would happen never did. Most of my stats doubled and I can't get that problem corrected.
I needed this fast service for a MailChimp workaround. ShopSync was fast, easy, and now I'm ready to move forward. No problems AT ALL!
I had been using this app since it was Shop Sync when Shopify and Mailchimp split up. Suddenly this past Sunday 3979 contacts were deleted from my mailing list. I just discovered this tonight and they are telling me to make a new list and resync all the contacts. This does not fix the problem because all these contacts had already updated preferences about which emails to get and discovering this the night before I launch a project 7 years in the making has me fuming. I will be leaving Mailchimp, I had been a customer since 2008. All they are saying is we know this is unsettling. This is a bug on their end but the small businesses are paying the price. Total Garbage. I just want all my contacts back so I can export the list to a new company. The other thing I just realized is syncing the contacts again could cause some folks who have unsubscribed to get emails again, which then flags the account and causes more problems.
Hi Club Duquette, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.
The good news is that resyncing your store using the new Mailchimp for Shopify integration should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
I used this app to prompt my product, popup window for "buy two for free shipping", good app, solved a big problem for us.
Worked to connect mailchimp without issues. Worked to connect mailchimp without issues. Worked to connect mailchimp without issues.
Extremely pleased with the app, works just like it used to be when MailChimp was available in Shopify
it's pretty easy and simple to install! love it! It sync my contacts and orders in a very short period of time.
This integration worked like a charm. Google-search "mailchimp shopsync" for instructions. Here's a link to the guide: https://mailchimp.com/help/switch-shopify-shopsync/
Even Mailchimp recommends this integration. It's a bit unnerving not knowing where this integration comes from, but signs point to Mailchimp having created it, which makes sense as they are surely hoping to minimize loss of customers.
Fez o trabalho muito bem feito. Não sentimos diferença após a descontinuidade da integração oficial.