Mailchimp: Email & SMS

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.

Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem.

Here's why you are having the previous subscribers moved to unsubscribed (or transactional).

1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point.
2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience.
3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media.
4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout.
5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order.
6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional.

The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience.

Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status.

We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.

**UPDATE**
Shopify has notified us that this issue has been resolved with previous customers as noted above. They will no longer be unsubscribed in this scenario. We have tested ourselves and is working as expected.

Hello, we saw your review and wanted to respond right away. We're syncing these contacts to Shopify because they're in your Mailchimp Audience. This is done to keep both Mailchimp and Shopify with the correct subscriber status. You can learn more about how we sync here: https://support.shopsync.io/using-shopsync/syncing-information.

Do you by chance have a pop-up form or opt-in form somewhere that is collecting these spam addresses? Feel free to contact us for any more questions or comments at support@shopsync.io. We're happy to help.