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So far amazing! I've used MailChimp before but this makes it so much easier. its been flawless and does what i expect it to do
So far the app was easy to install and appears to do exactly what I need it to do. As my shop is brand new it will be a while before the final verdict is in but their support is outstanding and I highly recommend you try this app.
We used Shopsync to connect our Shopify site to Mailchimp. A few days later we found out that Welcome emails were sent to over half of our existing subscriber list - prompting some to opt out! This is confusing and embarassing. Not sure what went wrong.
Hi there, sorry for any hassle. We've actually confirmed the welcome email behavior is a bug on the Mailchimp end and they are working on a fix. Depending on when you installed the app, we attempt to make this very clear on the install screen prior to setting up ShopSync.
As a best practice, we recommend archiving any welcome email that is active in Mailchimp. You will be able to reactivate and fuse these back together after the sync is complete. Mailchimp has put an easy to follow migration guide together that you can follow for any other automations that are activated.
It doesn't work at all. I have to manually resync the data every time a new customer signs up, the email campaigns don't work, it's a disaster. Moving to Omnisend. This crappy app cost us tens of thousands of dollars.
App & store not syncing properly, despite manual resync. The biggest concern & issue is the absolute lack of response and customer service. I've tried several different methods of contacting mailchimp and have waited over several days. Worst customer service compared to other platforms I've used.
Support is good once accessed. Hours are quite limited.
The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing.
I am told that my feedback has been received.
After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync
Easy & quick to set up. I used it to integrate MailChimp with my website and it works excellently ~ highly recommend!
good
2000 free subscribers now down to 500. You're now charging more then $40 CAN for what used to be a free service. How are small businesses suppose to survive?
ShopSync seems to do an excellent job until we passed the 2,000 limit on MailChimp. I cleaned our contacts of people who haven't been engaging, and our subscriber count became accurate again, freeing up room. However, looking today, I somehow gained another 20 or so contacts and seeing they aren't subscribed, I cleaned the list again. It seems like whoever is making a purchase is automatically being added to our contact list. Is there any way to not allow that to happen? I really don't have time to maintain my contact list daily.
Hi there, thanks for your feedback. Out of the box, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products, and revenue data.
If you would like to periodically remove users in your Audience, that's totally up to your discretion.