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I had subscribed for chat support a while ago and when I had my subscription made I have asked them for help via live chat and I got just an email from them telling me that I should subscribe for chat support before they can help me via chat. I just got sent some general information via email to solve a problem. I was waiting for hours for an answer but I did not got any further help . No answers via live chat and no emails but in the end they came back to me and explained it had to do with a kind of delay on their side. I still question this answer because I had this subscription a few days already before I had my first question via live chat made. This time delay cannot be a few days? In the end we were able to solve the problem via chat then. If you would like to reach them via chat they are working only at ET time. I give them 3 stars for now and if they turn to out to be really useful in future I may update my star rating to a higher score. I stay with them for now because far more difficult problems may arise in future and it is good to stay with them for now.
Hi there, we responded to your latest email and chat is now online. Please let us know how we can help!
So far so good! We are using this app in replacement of the MailChimp app and are grateful it's available and we appreciate that it's also free. Works as intended and easy to install.
Worked like a dream ! Easily connected my store and refreshed my contacts in less than 5 minutes. This app was our solution for when mail chimp stopped its Shopify integration. Would highly recommend.
It was easy to setup. I was expecting just to be able to add customers to my MailChimp audience, but it synced orders as well, which is really outstanding! Has been flawless.
Great App. Very happy I chose to use this App when MailChimp parted from Shopify - it solved my connectivity issues and I am now back to syncing my Shopify site with MailChimp again without any hitches!
Seems good so far. Sync appears to all be working correctly. Haven't used the data / sent a Mailchimp campaign as yet. Support has been extremely responsive and very helpful.
Easy to install, it works well and I could continue using Mailchimp after it parted from Shopify! Very useful!
I would like to use this app to sync my subscribed customers between Shopify and Mailchimp. It seems a bit one way - if a customer subscribes on a hosted Mailchimp form, it appears to import that data into Shopify. However, if a customer subscribes using Shopify's form, it does NOT seem to import those subscribers into Mailchimp so I have to check frequently and manually add them!
Hi there, we saw your review and wanted to clarify things. When someone signs up on a MailChimp pop-up form, it is expected behavior that they will only be added to MailChimp. Likewise, when someone signs up on a Shopify form, they will only be added to Shopify.
By design, the only form that will add to both MailChimp and Shopify is the footer form located on the bottom of your Shopify Theme.
If it does not currently sync to MailChimp, you can use this guide: https://mailchimp.com/help/add-a-signup-form-to-your-website/ and with the help of the Shopify Gurus, you should be able to get that embedded code added to the footer of your store.
For your convenience, we have the link to reach out to the Gurus here: https://help.shopify.com/en/questions#/questions
Although others may be able to use this - it is a poor bandaid to fix the Mailchimp/shopify debacle. I could only download one of my four audience lists and when I tried to ShopSync no one answered my email (which is the only way to contact them.) I only gave it two stars just in case I'm missing something, but honestly I'm dumping ShopSync and Mailchimp as it's too much work and it doesn't work!
Hi there, we saw your review and wanted to reach out. We responded to your email that you sent on 3/24, perhaps it got caught up in your spam filter. I'm sorry we weren't able to link up.
As noted in our knowledge base: To avoid conflicts under the hood with Mailchimp, we do not recommend attaching multiple stores to one Mailchimp list.
We've spoken with their support team about this use-case in the past, and they've relayed there could be complications with automations and signup forms if there is more than one store attached to a list. However, you can attach multiple stores to multiple lists inside one Mailchimp account. The main thing to get right is a one-to-one relationship between a store and a list if that makes sense.
Let us know if you have any follow up questions, happy to help anytime. You may contact us at support@shopsync.io or visit support.shopsync.io for instant answers.
It's the app everyone needs, its help me get more traffic since the day I start using it and me sells is a lot up