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For some reason, I am not able to connect the shopsync at all though I tried. Guess, it thinks I did.
Hi Flatbed Press, We're still actively getting stores installed, so it may be a temporary issue with Shopify's servers in certain locations.
Also, if you go to your apps listing page in Shopify, do you see it there? If so, you should be able to click and start the sync process. If not, maybe give it a try in another browser or machine; it could be a cookie or caching issue.
If you want to give it a retry later hopefully things will be resolved. Let us know if you have any follow up questions. Please contact us anytime at support@shopsync.io.
I used this app to syn all my order customer data from shopify to mailchimp and it was really quick and easy!
One MAJOR issue: If one of your subscribed contacts makes a purchase and does not click the box to opt in for email marketing (and why would they, they're already subscribed?) then they get UNSUBSCRIBED from your list. Not acceptable. This is the only app I can find to sync/track revenue generation from my emails so I'd really like to use it, I'd even pay for it. OneSass makes an app that syncs my contacts without the whole unsubscribe fiasco, but they don't sync revenue data. ShopSync - PLEASE PLEASE fix this and you'll have my business. Tell me if/when you do!
Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12/20: https://shopsync.io/changelog.
Here is more information about it in our support area on how we handle those situations: https://support.shopsync.io/using-shopsync/syncing-information#subscribers-added-to-a-mailchimp-audience-prior-to-checking-out-in-your-shopify-store
If you're still having challenges with this after the update, please don't hesitate to reach out to us at support@shopsync.io.
I have 1600 subscribers in my list, so my Mailchimp is free. Once i added the integration, Mailchimp wants to charge me, even though my audience is less than 2000 subscribers. So I get an error that makes no sense. I have not gotten any value out of this, other than being able to add the products to the email campaigns, but they honestly look crappy and the product image does not import linked to the product, so i have to copy the link from the button. At this point i could have just done it myself. Waste of time. and now I have to pay $60+ to send an email that was free before... i just hope i m not also getting charged for the app
Thank you for providing these details! We can connect you to our Support team so they can see what might be going on. Email mc-ecommappsupport@intuit.com and they'll follow up with more details.
The date never got uploaded. It kept taking me to my Shopify account but when I clicked on a button to set it up, it brought me back to this page.
Can you try clearing your browser's cache and cookies? Cached data could be the issue here. If you're still seeing the data field not syncing, email mc-ecommappsupport@intuit.com and they can help troubleshoot with you.
There's only one day left before the MailChimp/Shopify integration ends and there's a huge notice when installing this app:
"Important! Please archive any Mailchimp welcome e-mail automation before installing ShopSync
If you have welcome e-mail automations running in Mailchimp, please archive (not pause) before installing ShopSync. There have been reports that emails have been resent after performing sync, and we are actively investigating the issue. Other automations are not impacted and can be migrated as noted in Mailchimp's knowledge base article."
Seriously, who is stupid enough to move forward after reading this?
And reading how ShopSync is replying to other people, seems like a huge loophole where ShopSync & MailChimp will not take ownership of any issues, truly try to help their users, but instead play the "blame game" and refer to the other party over and over.
Removing this app right away...
Hi there, Eidon thank you for your candid feedback. We've confirmed the welcome email behavior is a bug on the Mailchimp side, and their support team is investigating. It's got something to do with timestamps misbehaving internally. To be clear, this is not something that ShopSync is doing but we felt the urgency to make it transparent so our users don't have any surprises. For now, if you have welcome automations running, we recommend that you archive them before activating our app. You can easily reactivate or recreate them after the sync is done and restart.
All that to say, we hope that things will be resolved soon, but we don't have any visibility into their workloads. Other automations are ok to leave as described in the migration guide Mailchimp has published.
Let us know if you have any follow up questions. Feel free to reach back out to us at support@shopsync.io.
Installation Is easy and the initial sync is working, however impossible after to sync any new entry except if I am forcing new sync.
The most frustrating issue is to have to pay to access support to solve the issus
I've used Mailchimp in the past and it was great but I can now see why all the reviews are so bad. It feels like a bait-and-switch scheme. You expect to pay $13 a month, according to what you see in the Shopify app section, then go to their website and find that it's $40/mo. Then you start setting things up and the price starts showing up as $69/mo. Do you know what happens after a customer feels deceived? Uninstall.
We appreciate the feedback. We can connect you with our Support team so they can go over the options with you better. Email mc-ecommappsupport@intuit.com and they'll follow up with more details.
Acabo de sincronizarla con mi tienda online así que no se como me va a funcionar, lo que echo mucho de menos es que no esté en español, tengo que estar todo el tiempo utilizando el traductor y es muy incómodo.
Was sollen diese preise? Was sollen diese preise? Was sollen diese preise? Was sollen diese preise?
Vielen Dank für Ihre Bewertung. Die Nutzung unserer Shopify App ist kostenlos. Das Mailchimp-Konto selbst hat Preise, die Sie hier finden können. https://mailchimp.com/pricing/marketing/