Mailchimp: Email & SMS

Special thanks to Rhedd for the outstanding support!

Rhedd was extremely patient, professional, and helpful throughout the entire process. He took the time to investigate our account, clearly explained why we couldn't recover it, and provided the best solution based on our situation.

He also confirmed that our Shopify contacts would automatically sync to a new Mailchimp account, which gave us peace of mind knowing we wouldn't lose our subscriber list.

Thank you, Rhedd, for your excellent customer service, clear communication, and willingness to help. It was a great support experience!

Very much appreciated Seph´s support and attencion. He helped me a lot understanding my doubts and was so kind and proffessional

Tuve una experiencia muy buena con el servicio de atención al cliente de Mailchimp. Cyrus fue muy amable, rápido y resolvió mis dudas con claridad y eficiencia. Gracias a su apoyo pude continuar con la configuración de mi cuenta sin problemas. Muy recomendable.

Mary helped me work out a few bugs in our connection with shopify and Mailchimp. We had a theme update back in May and lost the SMS connection and needed to reconnect all of our cusotmers. She even went the extra mile to sync customer data on her end to make sure all the data went through on both sides so we can capture all the new customers we have obtained from the last big trades shows we did in June and July. She had excellent cusotmer service while I had other questions about the other services that Mailchimp has to offer and I plan to message them again to get the additional features added during business hours when I have more time. GREAT Job and always happy to work with Mailchimp team as they are always so helpful to fix issues.

Great Shopify integration and powerful features.

We experienced a synchronization issue with new Shopify newsletter subscribers, but Cyrus was incredibly helpful throughout the entire process. He quickly investigated the issue, kept us informed at every step, triggered a backend resync, and made sure everything was working correctly.

Excellent customer support. Thank you, Cyrus!

MARZ in service made everything easy!

the proces was light in general

I had an excellent experience with the Mailchimp app support team through Shopify. David went above and beyond to help me troubleshoot a syncing error that had been causing issues. He was patient, knowledgeable, and took the time to walk me through the problem until we found a solution. His expertise and guidance made the entire process much less stressful.

What really stood out was that David also took the time to ask for my feedback and whether there were any updates or improvements I'd like to see in the app. That showed me the team genuinely cares about listening to customers and continuously improving the user experience.

When our chat was unexpectedly disconnected, Mary quickly stepped in and reconnected us so we could continue without missing a beat. I really appreciated the seamless support and teamwork.

Thank you, David and Mary, for the outstanding customer service. It's reassuring to know there's such a dedicated team behind the Mailchimp app that truly values its customers and is committed to making the experience even better.

Genial! me ha ayudado el departamento de soporte muy bien. Seph me ha resuelto todas mis dudas y muy atento.

El chat de soporte técnico (en inglés) fue de gran ayuda cuando tuve una duda sobre la integración. Seph me atendió de maravilla.

Jean fue super amable, atendió perfecto mi necesidad, se encargo de explorar a fondo mis necesidades y con las herramientas que tenemos dispoibles logramos encontrar una solución paleativa para mi problema.