Avis (541)

Note globale
3,2
Nombre d’avis par note
  • 57 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 7 % des avis sont des avis à 3 étoiles
  • 6 % des avis sont des avis à 2 étoiles
  • 22 % des avis sont des avis à 1 étoiles
Modifié le 9 avril 2019

ShopSync makes it easy to sync my Shopify store to MailChimp. Switched to ShopSync after Shopify and MailChimp had a falling out. The ShopSync support team is always responsive to requests and a joy to work with.

Rebel Raw
États-Unis
Plus de 2 ans d’utilisation de l’application
22 avril 2019

Works very well (and love that it is free!) It was easy to follow the instructions and install. Thank you!

Babies in Bloom
États-Unis
Plus de 2 ans d’utilisation de l’application
Modifié le 5 mai 2019

This is by far the worst App I have ever had it doesn't do what it says does, entering valid email addresses that are not spam or bot it chooses what it wants to send to mailchimp. So you end up missing out on sign ups if you don't closely check your list. Shopsync solution was to do a re sync that doesn't work either. Even worse now the original Sync has completely messed up my customer date order sequence in my admin section and shopsync are avoiding fixing this. Now when I select the order newest customers I get random mixture of old and new what a balls up. Now I am trying to get them to fix this they avoiding the issue. Apps like this should be banned. This whole experience has also put me off Mailchimp the whole thing has been nothing but a drama and complete waste of time.

Lizandez Pty Ltd
Australie
Plus de 2 ans d’utilisation de l’application
20 avril 2021

Works well for us, we have had NO problems with it since Mailchimp stopped syncing directly with Shopify.

Jackson's Naturals
Canada
Plus de 2 ans d’utilisation de l’application
2 février 2021

Great!!! Easy to connect and to use. I look forward to reaching out to my customers and providing the service they deserve.

Sports4Sure
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
Modifié le 12 mai 2020

I have mostly enjoyed using this app and it is very helpful to be able to keep using Mailchimp. However this app has one huge flaw. I have learned after a year of using it, that it unsubscribes your most engaged followers and purchasers when they purchase from your store. That is unless they re-tick your receive emails button.

Why would a customer who knows they receive your emails sign up again? I wouldn't do that...we all want smaller inboxes these days and so you would not do it. We use Mailchimp so our customers will have used a double opt in at sign up and they also have an unsubscribe button with each marketing email they receive. I think we cover the issue correctly, so it seems that this is over zealous interpretation of the situation.

So as it stands I may lose the ability to contact customers who have previously signed up for our emails because of this system. I have seen other comments on this topic in the reviews.

Please help Shopsync, thank you as your app is moslty great but this is really affecting our ability to communicate with regular purchasers and it takes way less money and time and effort to covert someone who has previously purchased from us. We are advised to concentrate on selling to existing customers as well as new ones. Thank you so much!

Winternational.co.uk
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
Mailchimp a répondu 11 mai 2020

Hi there, thank you for the feedback. The problem here is more complicated than it seems with repeat customers. When Shopify sends the order to us via their API, we can only see their marketing status at the time of the most recent checkout. We have to take that as "the truth" at that moment and apply logic to the submission into Mailchimp.

We would hope that repeat customers would always want to remain opted in, but obviously, that's not realistic. For example, maybe a customer signs up for a promo and decides on their next checkout, they no longer want to be on your list. Unfortunately, there's no great way for us to know what the customer's intentions are other than taking what Shopify gives us at that time.

The happy medium in this situation is to mark them as Transactional in Mailchimp if they do not opt-in at checkout the next time around. That way, you can still trigger abandoned carts, order updates, etc. We made this update in December of last year. You can see version v1.1.4 rolled out on the 20th that now works in the manner described on our changelog: https://shopsync.io/changelog.

If it's permitted in your country, you could consider pre-selecting the opt-in box. You would need to check with your local regulatory agencies to see if that's something that is allowed.

26 mars 2019

A great app with absolutely painless installation - quick and easy with no problems. It even found 250 subscribers our previous integration had failed to add to our main list. Thanks ShopSync!

Windward Coffee
États-Unis
Plus de 2 ans d’utilisation de l’application
2 septembre 2021

Great support team always happy to answer all questions. It says what it says it will do however issues do arise if you have double opt-in on Mailchimp side. They have to work with Mailchimp and Shopify bugs so kudos to you guys for doing your best!

Print and Proper
Australie
Plus de 2 ans d’utilisation de l’application
25 février 2021

Nice and fast, better than add manually the mailchimp code because ShopSync has automated sync and other nice add ons

Krus Market
États-Unis
Plus de 2 ans d’utilisation de l’application
19 août 2019

Works well. Easy to install. Does its job almost by itself. No hiccups so far. I like it a lot. Great tool!

YPSI Shop
Allemagne
Plus de 2 ans d’utilisation de l’application