Note globale
3,3
Nombre d’avis par note
  • 58 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 7 % des avis sont des avis à 3 étoiles
  • 6 % des avis sont des avis à 2 étoiles
  • 22 % des avis sont des avis à 1 étoiles
Modifié le 6 décembre 2022

UPDATE 12-6-22: Received an answer via Mailchimp for Shopify Support (app developer team) and they tried to help us. They rolled out an update and after that our problem was solved! Now everything is running as normal: perfect and smooth :-) 11-09-22: We are running into a technical issue with customers optin into our newsletter. Mailchimp is telling us we need to get in contact with the Mailchimp app developer, but if we get in contact with them via the email (no other option??) we receive the following: Thanks for reaching out. The support team for Mailchimp for Shopify is currently offline. If you have specific how-to-use Mailchimp questions (setting up Campaigns, Pop-ups, Automations, etc.), the support team for those features is online 24/7, 7 days a week. You can reach out to them anytime via this support link. Otherwise, we'll be in touch when we're back in the office as soon as we can! Have a great day in the meantime. So NO SUPPORT and in the meantime we have a BIG issue, but no help!

Your Wishes
Pays-Bas
Environ 2 mois d’utilisation de l’application
Mailchimp a répondu 9 novembre 2022

Hi there, we checked the support requests here at the app development team, and it looks like we replied to your initial question within a few hours. Perhaps our response went to spam? We want to help out with any questions you may have.

Don't hesitate to reach out to us at ecommappsupport@mailchimp.com, and we'll be happy to assist!

9 mars 2023

This app was hugely disappointing and has resulted in a lot of wasted hours. I transferred over to mailchimp as it was recommended to me, only to find so many hidden fees (e.g. trying to connect a simple landing page to my URL meant I needed to pay extra every month on top of what I already am going to be paying). When it came to email campaigns, the mobile version was extremely disappointing and a simple change (like including two products side by side) only worked for the desktop and not the mobile version (the mobile version instead would stack the products and make them look huge as well as make the writing appear either ridiculously small or abnormally huge) - the only way to change this I was told was to get it custom coded (spend money hiring a coder). It seems this app does not tailor to small businesses who do not have access nor can afford to hire someone to custom code all the time. Customer service was as helpful as they could be - which was to recommend we hire an expert every time. Totally disappointing, I now have to spend time going elsewhere and starting again. Would not recommend at all.

MALI Homeware
Royaume-Uni
17 jours d’utilisation de l’application
Mailchimp a répondu 13 mars 2023

Hey there! Thank you for the feedback. Can you let us know the ticket number of your support interaction? We want to see if there are any other potential solutions.

Modifié le 25 mars 2019

Something needs to be done to keep using my Mailchimp services. I installed this app and everything went well. It only took a few minutes to sync my shop.
I "signed up for our newsletter" to test and everything worked as supposed to.

There is one problem though, I'm not able to access the app from my store, I have to go to the App store where I tap "install" and then I can see my data.

Update: I'm able to access the app directly from my shopify store on my computer, but on mobile (iphone) via the "Shopify app" I get a message "Cannot Authenticate - Please Try Again"

Update 2: New subscribers to my store are being added to my list. Everything seems to work perfect. There’s really no need for me to access the app because everything is being done just like before in the back ground.
I want to thank you for providing a work around. Especially for free.
Shop owners, like me....don’t worry!

Japanese Green Tea Shops
États-Unis
3 jours d’utilisation de l’application
14 avril 2019

We've only just integrated and it seems to be working fine. Our only gripe is that we have to have our newsletter signups going to the same list as the checkout signups and this means delivering a discount to page subscribers delivers to the ones who have just bought and opted in at checkout. Not great! Ideally we'd like better control over the checkout vs on-site signups with 2 list at least. This is an improvement we'd like to see soon.

Mr Poppins+Co
Australie
Environ un mois d’utilisation de l’application
13 mai 2019

I was able to install the app and complete the sync without any problems. My biggest concern is that my email list DOUBLED in size and now I'm left wondering where all of the extra subscribers came from. Are they real subscribers or people that previously unsubscribed? Or did I get random emails connected to my list?
My business reputation is on the line and I will be sending an explanatory email to all of my customers regarding the new integration with ShopSync.

Health IS Wealth
Canada
Environ un mois d’utilisation de l’application
Mailchimp a répondu 14 mai 2019

Hi, thank you for your feedback. There could be various reasons why subscriber counts have gone up after the initial sync. In most situations, we've seen that the legacy 'Mailchimp for Shopify' integration was previously installed, and contacts were not added to the list. This could've been with failures on submission to Mailchimp with merge tags being required, rejected by the API or just missed entirely. When ShopSync was activated, these customers have finally been added the list. We've seen many examples that the old app just wasn't working correctly.

If you're at all concerned that subscribers on a list that shouldn't be or you think it's been too long of period since these customers were contacted, we recommend sending out a light email - maybe something to the effect of "We're updating our customer newsletter software, click here to opt-out if you don't want to receive further messages from us". Another option is to bulk unsubscribe these users based on their last purchase.

Also, it's worth mentioning how our initial sync works. Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected.

For example, if someone has unsubscribed from list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with your store. However, if you've deleted contacts deleted from a list there are some important things to know.

If you delete a customer from an audience, it removes their history from Mailchimp. Unsubscribing keeps a trace of the customer, and we use it as a baseline for our logic. If there's no record of the customer in Mailchimp, we will then add them a subscriber if they've Accepted Marketing in Shopify.
The deleting customer scenario versus unsubscribing has been challenging for everyone. It's a source for many of the "Help! my contact list counts have increased!" support requests we've received. Unfortunately, there's no perfect solution, if we don't see a customer in Mailchimp (because they've been deleted), then we have no choice but to honor the Shopify marketing status that is available. Otherwise, we're going to get complaints the other way.

After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa.

Let us know if you have any follow up questions or visit our support desk to learn more information about ShopSync: https://support.shopsync.io.

22 mai 2019

This app does not sync automations or cart recovery campaigns. Also if you had a mulit-email cart workflow setup it will not transfer over and you will be prompted to upgrade your account to send more than 1 cart recovery email. The price is $14.99 a month. This whole thing where mailchimp no longer syncs to shopify was just a con set up to switch the free accounts over to paid accounts. You will still get some features with a free account but the most valuable aspects of the old free account will no longer work unless you pay up. Please be aware of this BEFORE you use this 3rd party app. Just another business squeezing small business owners for another dime.

Chill Solutions
États-Unis
14 jours d’utilisation de l’application
Mailchimp a répondu 22 mai 2019

Hi there, thank you for the feedback. We saw your review, and it sounds like there may be some confusion about what our app does. ShopSync is only designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products, and revenue data. All automations and pop-up configuration is still handled in your Mailchimp dashboard business as usual; we only send data to your audience.

Also, you mention a cost of $14.99 for our app. That's not accurate. Our app is free, and we have no paid plans at this time. We may have an (optional) plan in the future for paid support options, but there is nothing in place at this time.

If you would like to learn more about ShopSync, please visit our website or reach out to our support team anytime. You can visit us at shopsync.io and support@shopsync.io respectively.

4 novembre 2021

Unsubscribed shopify customers are synced to mailchimp when setting up the connection between shopify and mailchimp. This is unnacceptable because of data privacy reasons, unnecessary workload reasons (deleting them) and financial reasons. It could and may exceed the max. amount of recipients of your current mailchimp plan. Keep this in mind when using the new app.

INROSO
Allemagne
13 jours d’utilisation de l’application
Mailchimp a répondu 18 novembre 2021

Hi there, thank you for your patience while we researched your comments. Before any data is processed by the integration, we perform integrity checks with Mailchimp to ensure these customers can be sent to the Audience that is connected.

For example, if someone has opted out of an Audience in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store.

Lastly, after the initial sync is complete, we'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If you do not want these customers in your Audience, you could archive these periodically. Here's a link on how to archive inactive contacts https://mailchimp.com/help/remove-inactive-contacts/ and here’s an article on archiving and unarchiving your contacts: https://mailchimp.com/help/archive-unarchive-contacts/
Please don’t hesitate to reach out to our customer service team for more information, we are happy to help!

Modifié le 22 janvier 2020

I can't rate the App yet because despite following every instruction (i was previously linking straight from Shopify-Mailchimp), and despit ShopSync saying everything is linked, and despite Mailchimp saying 'everything is working okay', I still cant get the mailchimp subscribe pop up box campaign to appear on my site. I don't mind teething issues installing Apps, but the service response time is really poor, as is the quality of the replies. I would have expected to be able to chat in real time, but only email with 2-3 day lag is possible. I was expecting - given you have to pay for their service option, that someone would have volunteered to jump in to my Shopify stiore, to review code, and fix for me. As is, service has been really really poor. I'm giving them another 48 hours to resolve otherwise I'll find another solution.

I'll provide an update here if/when I get one.

SMITH&SMITH
Australie
13 jours d’utilisation de l’application
Mailchimp a répondu 22 janvier 2020

Update 1/24/20: We have replied back to your last message noting the steps we have taken to troubleshoot. Turns out, it appears that there is a conflict with the script that loads your pop-up forms versus other scripts loading on the site.

Troubleshooting script conflicts is not something that we do here at Shopsync, but it should be relatively easy to resolve with the assistance of a web developer. Once that is resolved, pop-ups will work as expected.

---

Hello, we've replied to your questions the same day with instructions on how to troubleshoot your pop-up forms. Perhaps our replies are landing in your spam filter? Also, we see you are located in Australia, so there may be some lag in communications. We do not offer 24-hour support at this time but rest assured we have replied to each of your questions.

Please double-check your inbox/spam folder when you get a moment; getting your pop-ups to show is a common problem that can usually be addressed by unpublishing your existing pop-ups in Mailchimp and then republishing. Also, be sure to follow their migration guide to ensure everything else works correctly: https://mailchimp.com/help/switch-shopify-shopsync/#Migrate_Your_E-commerce_Automations.

Let us know if you are unable to resolve your issue, we'll be happy to assist.

Modifié le 25 mars 2019

UPDATE: Clearly not an isolated issue, as same has been experienced by Bakedin. I strongly recommend you stop all automation if you must install this app. I am now in search of a MailChimp alternative as a result of this whole situation.

*ATTENTION* Be very careful, as once you set up this app, it goes on and resends ALL automation emails to your customer list. I set this up at 4 am after receiving the notice from MailChimp, only to find out that within minutes of syncing all my customers have received redundant automation campaigns that I had set up previously. So, a very unprofessional look, and now this will affect my current future email campagins as I do not want to risk flooding my email lists again. Who knows what other issues, this is going to cause! So, just be careful.

The Black Seed Co
Australie
13 jours d’utilisation de l’application
Mailchimp a répondu 23 mars 2019

Hi Black Seed Co., thank you for the feedback. We’ve tested this scenario extensively and we are unable to replicate the behavior being described.

To give you and others an understanding of how the initial sync works, on install, we tell the Mailchimp API specifically to not send automation messages. When the sync is done, it is designed to pick up where events left off for transactional messages only (like abandoned carts, order notifications ).

For marketing related emails like win backs, first-time buyers, etc. (and pop-ups), there is not a technical way to fuse these back together due to limitations in the Mailchimp infrastructure. In other words, there's no way to associate the unique store ID that ShopSync is using with any existing Mailchimp automation(s). Reason being, if you were using the previous Mailchimp app, it has its own unique store ID assigned to those automations. In other words, the key to door locks have to match and ShopSync doesn't have those keys.

Our best guess is that there may have been something going on either with Mailchimp at the time, or perhaps another app kicking off events in your store. But, we take any and all feedback seriously and we'd like to work with you on further investigation of what may have happened. We sent a direct message to you earlier, if you don't mind to share your store URL and Mailchimp user ID that would be a good start for us. We'll be happy to dig deeper to see what could've happened here.

17 juillet 2019

The sync works well, but we could do with more options on who is synced to our email service. We are paying to have unsubscribed contacts in the system which isn't a viable option long term.

Adventure Sports Kitesurf Australia
Australie
Environ un mois d’utilisation de l’application