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UPDATE: Clearly not an isolated issue, as same has been experienced by Bakedin. I strongly recommend you stop all automation if you must install this app. I am now in search of a MailChimp alternative as a result of this whole situation.
*ATTENTION* Be very careful, as once you set up this app, it goes on and resends ALL automation emails to your customer list. I set this up at 4 am after receiving the notice from MailChimp, only to find out that within minutes of syncing all my customers have received redundant automation campaigns that I had set up previously. So, a very unprofessional look, and now this will affect my current future email campagins as I do not want to risk flooding my email lists again. Who knows what other issues, this is going to cause! So, just be careful.
Hi Black Seed Co., thank you for the feedback. We’ve tested this scenario extensively and we are unable to replicate the behavior being described.
To give you and others an understanding of how the initial sync works, on install, we tell the Mailchimp API specifically to not send automation messages. When the sync is done, it is designed to pick up where events left off for transactional messages only (like abandoned carts, order notifications ).
For marketing related emails like win backs, first-time buyers, etc. (and pop-ups), there is not a technical way to fuse these back together due to limitations in the Mailchimp infrastructure. In other words, there's no way to associate the unique store ID that ShopSync is using with any existing Mailchimp automation(s). Reason being, if you were using the previous Mailchimp app, it has its own unique store ID assigned to those automations. In other words, the key to door locks have to match and ShopSync doesn't have those keys.
Our best guess is that there may have been something going on either with Mailchimp at the time, or perhaps another app kicking off events in your store. But, we take any and all feedback seriously and we'd like to work with you on further investigation of what may have happened. We sent a direct message to you earlier, if you don't mind to share your store URL and Mailchimp user ID that would be a good start for us. We'll be happy to dig deeper to see what could've happened here.
I left it for a week and it never actually synced my customers (of which there were only 10). I got an email from ShopSync asking me to review, so I responded and explained the issue, but I didn't get a response. So yeah, totally broken with no support. Definitely don't bother.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely.
At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.
STAY AWAY!!! Go to another email service!!!! I am opening a brand new small business, which is why I chose to open my website with Shopify. I am new to all of this, so despite Mail Chimp's DISMAL ratings as a Shopify app, I decided to try them anyway. BIG MISTAKE! On my company IG, I advertised an email campaign launching tomorrow, so yesterday I decided to do a test run with the automation to make sure everything ran well, and their STUUUUPID AI software flagged my account for terms of use violations, which completely disabled the entire account. Literally the email had all of two paragraphs introducing the brand with my own proprietary photography and copy, and I only sent the test emails to myself and my husband. There's nobody to call, and their online chat is with a bot. So I wrote them emails, I opened a ticket, I did everything to fix it before the date I promised to subscribers. Twelve hours later, at midnight, I finally got a response from Evelyn, she sent me a series of questions demanding to know where I got my email addresses (again, the test run only had myself and my husband) and I have under 20 subscribers total, all of whom subscribed through my landing page on Shopify. My Shopify store isn't even open yet, and they demanded the website's private password to go in and make sure it's a real website? That's where we left off over TWELVE HOURS ago - my account is still suspended and I had to call of sick for work tomorrow so I can try and troubleshoot this, which will now include re-writing all of my email campaigns with a new provider. As a brand new small business owner, this is just.... shocking. A total nightmare. So, like I said, GO SOMEWHERE ELSE!!!! ANYWHERE else!!!
The sync works well, but we could do with more options on who is synced to our email service. We are paying to have unsubscribed contacts in the system which isn't a viable option long term.
I’m trying to download this app and it says page can’t be found. What’s up?? Is this free integration not available anymore? Anyone else experiencing the same issues?
Hi there, we're very sorry to hear you're having issues installing ShopSync. We’ve had other users reporting this problem, and after an initial investigation, our best guess is that it's something related to the browser session inside of the app store. We're still doing some checks and balances on our end to be sure, but the redirects after install look perfect; we're also seeing hundreds of successful installs each hour.
Due to recent events, ShopSync has become a popular app, and we're wondering if something may be going on at a low level with DNS or caching inside the app store. We've also reached out to Shopify, and they have asked that we post something in their API forums for further review. We're not sure how long it will take an engineer on their side to look at things.
As a workaround, we've heard from several users that ShopSync can be installed by going to the apps listing page in Shopify. Evidently, after the first error appears, it will then appear on the listing page (just not fully installed). From there, you should be able to go through the install process business as usual. Other users have reported that by changing browsers, it resolved the issue as well.
If you're open to trying the install again, please feel free to do so. Also, don't hesitate to drop a note to support@shopsync.io if you need further assistance.
Update: After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.
So far so good. Their support has been great despite the fact I'm sure they got flooded with inquiries around the May 12 deadline. Answered three of my questions rapidly and thoroughly. Post sync, I also ended up with more subscribers than I originally had, so hopefully there's no major issue there. Regardless, I'm super thankful this app exists because the other solutions were going to burn some serious time, and this app at least provides a bridge in case you want to test the other email solutions while still having a fully functional mailchimp. Thanks ShopSync!
As of November 1, 2019 you have to force to sync with Mailchimp. So if you have a small members, you can use it to sync when the customers are not active.
Hi there, we saw your review and wanted to respond. You do not need to execute a "force" sync for the app to work properly; ShopSync works quietly in the background as you gather new signups and get orders on your site.
I looked into our support area and do not see any tickets with your store URL attached to it. Feel free to reach out to us if you have questions or visit our FAQ's, we'll be glad to help.
I used this app as suggested by Shopify to transfer data from mail chimp. I tried to transfer my data list and it only transferred part of it. ( 1/3 if that) I have contacted twice for help and to date have not received any reply communication or assistance!.
Not impressed!
Hi there, thank you for the feedback. We saw your review and wanted to reach back out. Each time we try to respond to your messages we get a failure to deliver to your email address. Would you care to contact us directly on our support desk? support@shopsync.io, we'll be glad to help.
I thin this is a best way, how to solve the problem to property connect Mailchimp and shopify. Everything working good. Technical support is very fast. Highly recommended.
Installed ok to link mailchimp and website. Seemed to be working fine but did a market on the weekend with over 50 sales and all customers received the left in cart email yet had completed the sale. Deleted off shopify site and deleted mailchimp too. Will do everything manually.
Hi Anja Dance, we're sorry to hear that, but thank you for bringing things to our attention. We've been testing on our end and so far we're unable to replicate that type of behavior. With that said, we're wondering if maybe Mailchimp was having an issue at the time your orders were going through.
We definitely want to help you get this resolved. Would you care to email us your Mailchimp user ID to support@shopsync.io so we can troubleshoot further? From there, we can dig deeper into the Mailchimp API to see what events triggered and where they came from.
We look forward to hearing from you.