Avis (674)
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very good so far and excellent customer service from Dean I hope you get him when you ask for help.
Rafael helped me well
The agent was very helpful unfortunately my issue needed further assistance to resolve but that's no fault of theirs
Dean me ayudó a entender que no debíabuscar módulos o bloques para agregar formulario de registro de Mailchimp en Shopify porque no hay, hay que generarlos en Mailchimp y el fijo del pie hay que copiar código y agregarlo en shopify a mano. Gracias!
closed my account 6 months ago and have still been getting charged, ive contacted the support so many times and they still havnt resolved my issue! thought maybe if i come here they will take action!
We're sorry to hear about the experience and we do want to help. Can you update the review with your ticket number so we can look into the interaction? If not, please send an email to mc-shopifysupport@intuit.com and our team will help further.
Troy was excellent - a real asset to your company
Jovanna very quickly answered the question I had and provided additional support in helping to find the correct location to find my newsletter sign-up hyperlink.
Dean was such a great help in assisting me to get my app sett up. He was very attentive, provided additional resources for me to review, and answered all of my questions
Dean has been very helpful the last hour. Dean gets 5 stars
The support this morning prior to Dean was really terrible and a waste of my time as well as your employees. I finally got so frustrated and fed up that I closed my account.I was told on 12/6/24 by the onboarding person that all the info would be synced and uploaded ot mailchimp. It was not as of Dec 9 . No one could figure out how to upload all my products and the pictures. I need to create email marketing pieces that were supposed to have gone out yesterday Dec 9.
I thought for sure i would be able to get the emails out today by 8 am est. WRONG WRONG WRONG
Well see if this all works later this afternoon now that i habe lost another entire day of marketing to ship to the east coast which means customers will have to pay more for shipping.
This is not to be released to the public it is only for inhouse use by mailchimp
Thank you for the details here especially your experience with Dean. Can you update your review with the ticket number of your interaction so we can take a closer look? We can also connect you directly with a member of our team with more Shopify knowledge to help you utilize the integration to the best possible. Email mc-shopifysupport@intuit.com and our team will follow up further.
Clarisse was an excellent help today!