Avis (680)
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Dean addressed all my concerns, Thanks!
Clarisse was an excellent help today!
Dean was such a great help in assisting me to get my app sett up. He was very attentive, provided additional resources for me to review, and answered all of my questions
Dean has been very helpful the last hour. Dean gets 5 stars
The support this morning prior to Dean was really terrible and a waste of my time as well as your employees. I finally got so frustrated and fed up that I closed my account.I was told on 12/6/24 by the onboarding person that all the info would be synced and uploaded ot mailchimp. It was not as of Dec 9 . No one could figure out how to upload all my products and the pictures. I need to create email marketing pieces that were supposed to have gone out yesterday Dec 9.
I thought for sure i would be able to get the emails out today by 8 am est. WRONG WRONG WRONG
Well see if this all works later this afternoon now that i habe lost another entire day of marketing to ship to the east coast which means customers will have to pay more for shipping.
This is not to be released to the public it is only for inhouse use by mailchimp
Thank you for the details here especially your experience with Dean. Can you update your review with the ticket number of your interaction so we can take a closer look? We can also connect you directly with a member of our team with more Shopify knowledge to help you utilize the integration to the best possible. Email mc-shopifysupport@intuit.com and our team will follow up further.
Even though we did not get anything solved, Paul was very helpful.
Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.
Hey there! We're sorry about the recent experience you've had. Email mc-shopifysupport@intuit.com and our team will look into which setting may be changing subscriber status.
Integration was easy and quick. App is also easy to use. LORI provided quick answers to all my questions and helped me find solutions to my problems.
They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.
We apologize for the experience you've had so far. If you haven't worked with our Support team, please email mc-shopifysupport@intuit.com. Our team will follow up and look into this further with you.
I WAS GET SO FRUSTRATED WITH THE APP UNTIL I TALK TO CLARISSE!
THANK YOU CLARISSE
Thank you for details about the positive experience you had with Clarisse!
Some workarounds and some time spent but problem solved in one interaction. Clarisse was excellent to work with.