Avis (686)

Note globale
4,2
Nombre d’avis par note
  • 61 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 6 % des avis sont des avis à 3 étoiles
  • 5 % des avis sont des avis à 2 étoiles
  • 19 % des avis sont des avis à 1 étoiles
3 octobre 2019

Shop Sync is UNSUBSCRIBING customers! Some of my best customers are PISSED that they did not receive our most recent promotional email... the reason? They were already subscribed to our list but when they purchased and neglected to check the box to subscribe (and why would they, they are already on my list and already happy to be there) and Shopsync is automatically relegating them to " ...

Mouse Loves Pig
États-Unis
6 mois d’utilisation de l’application
3 avril 2019

So Mailchimp advised us to uninstall their app from Shopify and use a third party instead. Mailchimp advised ShopSync. Apparently, when ShopSync synced my email and Shopify store, it disregarded the people who unsubscribed in Mailchimp because they still had previous accounts in my Shopify. When I sent my April newsletter, I got a bunch of angry unsubscribes and responses about my business not ...

Scents the Moment
États-Unis
5 mois d’utilisation de l’application
Intuit Mailchimp a répondu 10 avril 2019

Hi there, if you installed the ShopSync app prior to 4/4/19, our app was engineered to include past customers who "Accept email marketing", orders, and products in Shopify. ...

21 juillet 2023

En Shopify me ha aparecido que esta aplicación NO SE ADMITE. En el soporte de Mailchimp no me han dado solución para incompatibilidad a pesar de que parece que la tengo actualizada.

PARIS/64
Espagne
5 mois d’utilisation de l’application
Intuit Mailchimp a répondu 18 août 2023

¡Hola! Envíe un correo electrónico a mc-ecommappsupport@intuit.com y nuestro equipo puede ayudarlo a determinar si hay problemas de compatibilidad.

3 novembre 2021

Can't close pop-up when it opens. No x corner. No way to fix it either. I am not able to get ahold of anyone to assist.

Real Panache Boutique
États-Unis
4 mois d’utilisation de l’application
Intuit Mailchimp a répondu 4 novembre 2021

Hi there, we saw your review and wanted to get in touch. You can reach us anytime through “Contact Support” within the app. Please note, you do not have to be paid user of ...

12 janvier 2024

Non sincronizza i contatti

CactusTCGstore
Italie
4 mois d’utilisation de l’application
Intuit Mailchimp a répondu 17 janvier 2024

Hey there! Our Support team can help with this. Email mc-ecommappsupport@intuit.com and our team can look into this further with you.

19 mai 2022

rubbish, my account just finished topping up, i contacted them at least 6-7 times, no one got back to me, helped me out, they charged me $124 and disappeared, i can provide a screenshot of my email, i promise It's true, plus, Mailchimp is expensive these days and the experience is getting worse, I definitely don't recommend it! ! ! !

charmnook
Chine
4 mois d’utilisation de l’application
Intuit Mailchimp a répondu 19 mai 2022

Thank you for your review. We've reached out to you via email to provide a way for you to get some help with your account and billing.

Modifié le 8 mars 2021

Useless! Unsubscribes returning customers if they do not re-tick the checkbox in checkout. Only good thing is that I caught it so I can delete this app! Terrible to create an app that removes your best customers.

AlmaKnit
Danemark
4 mois d’utilisation de l’application
Intuit Mailchimp a répondu 9 mars 2021

Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in ...

1 août 2019

Won't even sync to my mailchimp account, just kicks me back to the shopsync settings when trying to login to mailchimp to connect!!!!! :(

WatchFoxx
Royaume-Uni
4 mois d’utilisation de l’application
24 juillet 2019

We are using this app on several stores. I contacted support DAYS ago about one store having issues not syncing ANY information. All I get is automated response emails and it takes over 24 hours to get those. App is buggy and support is TERRIBLE

Fripp
États-Unis
4 mois d’utilisation de l’application
Intuit Mailchimp a répondu 30 juillet 2019

Hi there, I'm sorry if you had trouble getting in touch with our support team in your preferred time frame. We looked up your tickets for frippoutdoors.com and itsa-girl- ...

8 août 2022

Shortly after we set up this integration for a test store we started receiving complaints from our customers that their emails were getting spam. These were people who set up aliases at their own domains like companyname@mydomain.net, so it was plain who was compromising their emails. We went through several internal audits trying to figure out where these emails were being exposed but found ...

System76, Inc
États-Unis
3 mois d’utilisation de l’application
Intuit Mailchimp a répondu 22 août 2022

Hi System76, we appreciate the feedback. We're trying to get our heads around how the app was sending spam to your customers as described. The integration between Mailchimp ...