Mailchimp: Email & SMS

Customer support with Mailchimp is comprehensive and easy using their chat feature. I had an issue connecting my Shopify store and my assistant Marz was supremely helpful, walking me through every step of the process. Even when we got disconnected, by simply typing their name into the chat I was immediately reconnected and didn't have to explain my issue again to another agent. While it took some time, Marz stuck with me the whole time, and made the process less confusing. Won't hesitate to reach out for support in the future.

Good app, simple to use, and great support. We had problems with our embedded form not updating customers' tags, Sher from their support team was very resourceful and helped us resolved the issue

David is helpful, we weren't able to fix my issue but he said he would escalate it further.

The app is pretty simplistic but has the features we need. Joanne was helpful and timely in addressing my issue and looking into it.

Nadz was very helpful and patient with us. The app itself is proving to be quite challenging so I would strongly encourage getting support.

Dean, was very helpful in solving our problem in bot traffic.

Mary was attentive and patient with my queries. She was knowledgeable and helpful. Only setback was that I could not fulfil my objective which was a real bummer due to some compliance issue which I wonder what is it?

Works well. A few minor sync bugs, but otherwise excellent. J

And Jay Ann provides great support!

I've been using this app and it's very easy to navigate but I had issues with the integration of the app and my online store but i had a very good experience with customer support (Sher). I'm hoping for smooth workflow from here on in.

I'm still learning about the app as a new user, but so far pretty intuitive and easy to use app. Would love to have more flexibility and options with the email creation, but once I learn more maybe i will discover more features.

Also, I have received very good support and help from Cyrus whilst having an issue with Shopify connection.