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Install fails with a 'page not found error'. After confirming install permissions, looks like it wants to redirect to https://storename.myshopify.com/admin/apps/shopsync-2 but fails with a 'page not found' display.
EDIT: It looks like the ShopSync app successfully installed, so you can ignore the 'page not found'. Just navigate to Apps > ShopSync > Connect and proceed with step 5 of the MailChimp ...
Hi there, thank you for the feedback. After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that ...
Pop up used to work when I used only mailchimp, but not anymore. I've tried everything i could to fix it but didn't manage to do anything. I'm thinking of moving to another app
App & store not syncing properly, despite manual resync. The biggest concern & issue is the absolute lack of response and customer service. I've tried several different methods of contacting mailchimp and have waited over several days. Worst customer service compared to other platforms I've used.
Support is good once accessed. Hours are quite limited.
The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing.
I am told that my feedback has been received.
After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync ...
ShopSync seems to do an excellent job until we passed the 2,000 limit on MailChimp. I cleaned our contacts of people who haven't been engaging, and our subscriber count became accurate again, freeing up room. However, looking today, I somehow gained another 20 or so contacts and seeing they aren't subscribed, I cleaned the list again. It seems like whoever is making a purchase is automatically ...
Hi there, thanks for your feedback. Out of the box, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers ...
The app technically works, but there is a glaring bug that I'm not sure anyone has figured out a workaround for. If you send an email to a subscribed customer through Mailchimp and they click through the email and make a purchase but do not check the email opt in at the check out page, they get changed to transactional emails only. Meaning that you can't send them marketing comms moving forward. ...
Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12: https://shopsync.io/changelog.
Here is more information about it in ...
Very Buggy, Whenever I want to update products onto a email template, it always ask me to reconnect my Shopify store.
Hello there!
Thanks so much for the feedback. We would like to point out that this is not an issue with ShopSync, but it could very well be a Mailchimp interface bug that we ...
UPDATED REVIEW: App works ok.
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Over 2 days, I've tried 3 times to sync our rather small store with SmartSync and it stalls out every time.
After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem ...
So far so good. The transition was simple and seamless, ad the Shop Sync support team did a great job creating a tutorial that was VERY helpful!
Thanks for the kind words. Do you have any feedback for us on the 3-star rating vs. being a 5-star? Was there anywhere we fell short?
This works but the Merge fields aren't showing for me and when a customer signs up to our newsletter it takes about 5-10 minutes to send to Mailchimp and sometimes doesn't send at all even though in their knowledge base it says real time sync.
Only using the app because the Mailchimp platform is so great.
Hi there, thank you for the feedback. We saw your review and wanted to drop a note on the syncing times. We rely on Shopify to send us webhooks for any kind of update on ...