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Really we need pay to try connect with chat support ? Yo need improve your service if you want offer a good product.
Hi there, yes, if you would like to chat with us directly, we ask for a nominal fee of $5/mo. to help cover customer support, development and server costs. You may cancel anytime.
We're typically available M-F from 9 to 3 pm ET; if for any reason we're not around during those hours, feel free to drop us a note and we'll get right back to you. Also, we have an extensive knowledgebase available 24/7 that can address most questions about ShopSync.
Happy to help anytime, just let us know.
I get an Error while connecting ShopSync to my shopify account! anyone else got this problem? no response from the support by now... need help ASAP!
Thanks!
Hi there, we saw your review and wanted to confirm you had seen the support response that we sent back. We had only received your question a short time ago and responded as fast as we could. We are under hefty volumes with installs (and questions) so please allow some time for us to respond to inquiries.
As noted in the support ticket back to you, this error is a permissions issue, and it will be necessary to reach out to the owner of the Shopify account so they can grant you access to view and use the ShopSync application.
Let us know if you have any follow up questions. Feel free to reach back out to us at support@shopsync.io.
Straight forward to use. But, like everyone else on has said - as soon as I installed/sync'd it - it decided to just re-send our 'Welcome' message to EVERYONE on our list. IE: customers who have already bought. Not a good look.
rapido y facil... 100% recomendado
me simplifico la integración con mailchimp, cumple lo que ofrece-
I am so far happy with the app. Just waiting on the results and the progress. But this app should do well and produce a lot of business for my website
Basic functionality works well - I've not had it installed long.
They do keep spamming asking for reviews though, with no way to unsubscribe.
Hi there, thank you for using ShopSync. We apologize for any hassle with communications coming your way that you did not want to receive. If you would like to opt-out from these, simply click the Disable button next to ShopSync Communications inside the app.
There is one significant flaw that you should be aware of before you install and use this app.
Let's say my email is james@gmail.com. I make a purchase for my friend, Mark. The shipping address name is Mark Smith. The billing address name is James Johnson. The app will sync the SHIPPING name to my email (james@gmail.com).
This means when I go to send a newsletter to james@gmail.com and use personalisation in the email, it will say "Hi Mark!" - when my name is actually James.
Shopsync support confirmed this is a known flaw. If you want to use personalisation in your email marketing, you must be aware that this app will 'corrupt' your mailing list by mixing up names.
This might not be an issue for you if your customers only ever ship to themselves.
HI Retropilot, thank you for sharing this feedback. After seeing the scenario you described, we dug into the issue deeper and it turns out this is a known Shopify bug, not anything with ShopSync. Here is a response from their support team we received:
"It looks like this is a frustration that more than a few merchants have brought to us. Currently, when a customer account is created Shopify sets the default address as the shipping address instead of the billing address. If the customer put in a new shipping address this would be taken to be the new default address as well. There is no way for the merchant to make this change on their own and to make that change our devs would need to do something system-wide to adjust it to be billing first instead of shipping. The only workaround currently is the laborious process of editing a customer's default address after their account is created."
The good news is that Shopify is aware of the problem and it looks like they will be working to address the issue in the future. Thank you for using ShopSync and let us know if you have any other questions.
Worst app experience. Shopify customer first and last name don't map to Mailchimp - it takes the default shipping first and last name. This was already an issue when the app was still ShopSync hence why we stopped using it. When Mailchimp bought the app, one Mailchimp representative admitted to the glitch and said they've introduced new mapping fields so that the billing address first and last name could be used instead. This also doesn't work. We've been sending dozens of emails back and forth with Mailchimp for the last 2+ months trying to help them with their troubleshooting and have gone from Mailchimp accepting that something isn't working right to be told that there's nothing they can or will do and we'll have to try our luck with the Shopify team instead (when exporting customers from Shopify the customer first and last name are correct in the CSV - just not when using the Mailchimp integration). Stay as far away from this app as possible as all it will do is mess up your audience and merge tags.
Hi there, we responded to you via a support ticket, but we'd like to also post something publicly here for others to digest if they're trying to use something else other than the customer shipping information for their Mailchimp contact.
When a customer checks out from Shopify, the shipping address is saved as the customers "default address" which is used for the customer update coming to Mailchimp. Unfortunately, Shopify does not allow the store owner to change this setting, forcing us to push that over as the customer's address.
We could temporarily override the customer address by using the order's billing address. However, the problem with this approach is that the customer's data in Shopify will still be using the shipping address. If we get another hook for the customer for any reason, it will then switch it back to the shipping address, making this a challenging process to support.
At the moment, our hands are a bit tied with how the Shopify data is coming to us, and we would recommend this to be fixed by Shopify. We hope that this API logic will change in the future.
We understand this technical matter may need clarification for various use-cases. If users have additional questions, please reach out to our support desk at mc4shopifysupport@mailchimp.com.
I just downloaded this app and seems to be pretty good. Sync was super quick like minutes for my store. I look forward to using and seeing more of what this is about here. Thank you
I’m new to using Shopify but I used the app to sync with mail chimp and it worked perfectly immediately. Very user friendly. Very happy with the app.