Mailchimp: Email & SMS

Hi there, thank you for the feedback. We saw your review and wanted to clarify a few things. 1) What video tutorial are you referring to? 2) ShopSync is a free app, and we're happy to answer any questions you may have.

If you have a moment, please send your replies to support@shopsync.io.

Hi Cedarwood Soap, we saw your review and wanted to reply right away. When you use our app it will sync information in your Shopify store to your Mailchimp account. This information only includes past customers who "Accept email marketing", orders, and products. Syncing also includes any merge tag mappings that have been set up. Users that haven't opted in will not be sent to Mailchimp.

After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll also add those who are transactional in nature so you can trigger abandoned carts and order notifications. Lastly, if someone unsubscribes from a Mailchimp campaign or automation, we'll sync that status back to Shopify and vice versa.

From what you're describing, it definitely doesn't sound like a standard function of the app and we'd like to investigate further. Would you care to reach out to our support team directly? We'd like to see some examples where you're experiencing issues, comparing it to what is in the Shopify API. You can reach out to us at support@shopsync.io.

We look forward to hearing from you.

Hi there, we saw your review and wanted to reach out right away.

Can you help us understand what you're referring to regarding tracking? We don't see any support tickets open and this isn't something we're familiar with in regard to the core functionality of our app; we would definitely like to learn more about the problem you're experiencing.

You can reach out to us anytime by contacting us at support@shopsync.io.

Hi there, we saw your review and wanted to get in touch. Up until late yesterday (4/3/19), our app was engineered to include past customers who "Accept email marketing", orders, and products in Shopify. If they showed unsubscribed in Shopify, we ignored the email. In other words, we looked at Shopify as the "truth" and nothing else.

Although our intentions for this were done for all the right reasons, it, unfortunately, didn't work for everyone as you saw with your subscriber counts going up. With how we used to perform the initial sync, it would have been possible to re-subscribe users if they had opted out from a Mailchimp list previously. Or, it's also possible the old integration missed real subscribers.

Now, we've changed up how we handle the data from Shopify to Mailchimp on the initial sync. Here's more information on how it works:

Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected.

For example, if someone opted out of a list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store.

After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa.

We sincerely apologize for any inconvenience this may have caused, let us know if you have any follow up questions. We can be reached anytime at support@shopsync.io.

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.

Hi there, if you installed the ShopSync app prior to 4/4/19, our app was engineered to include past customers who "Accept email marketing", orders, and products in Shopify. If they showed unsubscribed in Shopify, we ignored the email. In other words, we looked at Shopify as the "truth" and nothing else.

Although our intentions for this were done for all the right reasons, it, unfortunately, didn't work for everyone as you saw with your subscriber counts going up. With how we used to perform the initial sync, it would have been possible to re-subscribe users if they had opted out from a Mailchimp list previously. Or, it's also possible the old integration missed real subscribers with how it was designed.

Now, we've changed up how we handle the data from Shopify to Mailchimp on the initial sync. Here's more information on how it works:

Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected.

For example, if someone opted out of a list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store.

After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa.

If you're concerned that the store subscribers won't match up with Mailchimp, we recommend comparing customers from your store with Mailchimp unsubscribe data. You could then manually unsubscribe customers in Shopify. Another option would be to send out a light email after the sync - maybe something to the effect of "We're updating our customer preferences, click here to opt-out".

We're very sorry for any inconvenience.

Hi there! Thanks for contacting us and our apologies for any hassle with loading the app. We experienced technical difficulties with ShopSync loading up correctly in Shopify due to heavy volumes with installations (this is the last day to switch per Mailchimp and Shopify).

Our engineers reacted quickly, and the issues seem to be resolved. During this time, data was being processed as normal in the background. The problem was isolated to the app settings loading up in the browser. 

We apologize for any inconvenience, let us know if you have any other questions.

Hi there, thank you for the note. We'll be glad to help with any issue or problem that comes up with the app. Please reach out to us at support@shopsync.io.