리뷰 (556)

전체 평점
3.3
평점 수준당 개수
  • 평점의 57%가 별 5개입니다
  • 평점의 8%가 별 4개입니다
  • 평점의 7%가 별 3개입니다
  • 평점의 6%가 별 2개입니다
  • 평점의 22%가 별 1개입니다
2024년 2월 16일

I HATE the way Mailchimp is pushing to authenticate domain AFTER I did it!

BeCozi
미국
앱 사용 기간 거의 5년
답글 Intuit Mailchimp개 2024년 2월 21일

Thank you for the information here. If the domain is already authenticated, try clearing your browser's cache and cookies. Cached data could cause certain alerts to show again.

2024년 2월 15일

I have multiple lists in mailchimp, and they do not integrate with shopify. Only one does. Not recommended, and has become extremely expensive.

G-Unit Brands, Inc.
미국
앱 사용 기간 거의 5년
답글 Intuit Mailchimp개 2024년 2월 21일

Hey there! Our Support team can help look over this with you. Email mc-ecommappsupport@intuit.com and they'll take a look and follow up with you.

2024년 4월 8일

GUYS DO NOT waste your TIME! Very dissapointed, here it says for $20 plan you have up to 100,000 customers, when you instal the app it tells you you can only have 500 customers for $20 and send only 6000 emails at most a month! what a bs

Donald Trump Everything
미국
앱 사용 기간 24일
2024년 2월 13일

Full of problems that the support team are unable to resolve.

Caspian
영국
앱 사용 기간 거의 5년
답글 Intuit Mailchimp개 2024년 2월 14일

Hey Caspian, can you refresh the review with information about your interaction with our Support team? We want to be sure it's reviewed and followed up with accordingly.

2024년 2월 15일

TERRIBLE product. Pages fail to load even after multiple refreshes. Content boxes in email template builder consistently don't respond. Can not even back up email template data. Customer support clueless and unhelpful.

Terra Powders
미국
앱 사용 기간 거의 3년
답글 Intuit Mailchimp개 2024년 2월 21일

Hey Terra, we're sorry to hear this experience. We wanted to check and see if clearing your browser's cache and cookies helps?

2024년 1월 20일

The app doesn't sync store data properly. Customer support said: "Just to be transparent, Because this is a 3rd party integration and was not built by Mailchimp, my troubleshooting abilities and knowledge will be limited." Are you serious Mailchimp? Remove this app from the store then.

tissuerecovery
미국
앱 사용 기간 3년 초과
답글 Intuit Mailchimp개 2024년 1월 22일

Thank you for the details! We've got your ticket and we'll be sure our Support team follows up with further details.

2021년 10월 31일

Great App. A free upgrade from the old workaround. After installation, I have 1000's of customers in my list that had previously unsubscribed and were resent welcome emails causing my account to be spammed. My abandoned carts no longer work and there is no way to contact support to fix any of it. Great work!

WRAPTIE
대만
앱 사용 기간 4년 초과
답글 Intuit Mailchimp개 2021년 11월 2일

Hi there, we saw your review and wanted to get in touch. We’re sorry for any unnecessary emails that got triggered. In the pre-install checklist https://mailchimp.com/help/connect-shopify/#Before_you_start, we recommend to archive ‘Welcome emails’ so it would prevent this from happening. Additionally, we recommend installing the abandoned carts functionality after install. In order to have your shop function as expected, please be sure to follow our guidelines. Once properly installed, your abandoned carts will begin functioning business as usual.

In regards to support, you can reach us anytime through “Contact Support” within the app. Please note, you do not have to be paid user of Mailchimp to get basic troubleshooting or set up help. In oder to route you to the proper support team, please ensure you are logged in. Again, we sincerely apologize for any inconvenience and frustration and will help all that we can.

2019년 8월 15일

Support pretty much sucks. Support is very hard to contact. I did receive one response but what I was told never would happen never did. Most of my stats doubled and I can't get that problem corrected.

Rubber Cottage
미국
앱 사용 기간 4년 초과
2021년 11월 4일에 편집됨

I had been using this app since it was Shop Sync when Shopify and Mailchimp split up. Suddenly this past Sunday 3979 contacts were deleted from my mailing list. I just discovered this tonight and they are telling me to make a new list and resync all the contacts. This does not fix the problem because all these contacts had already updated preferences about which emails to get and discovering this the night before I launch a project 7 years in the making has me fuming. I will be leaving Mailchimp, I had been a customer since 2008. All they are saying is we know this is unsettling. This is a bug on their end but the small businesses are paying the price. Total Garbage. I just want all my contacts back so I can export the list to a new company. The other thing I just realized is syncing the contacts again could cause some folks who have unsubscribed to get emails again, which then flags the account and causes more problems.

Club Duquette
미국
앱 사용 기간 4년 초과
답글 Intuit Mailchimp개 2021년 11월 18일

Hi Club Duquette, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.
The good news is that resyncing your store using the new Mailchimp for Shopify integration should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!

2019년 11월 22일에 편집됨

I can't even get on the page within Shopify to upgrade to get help because it isn't recognizing me and I am the only administrator. Where am I to get help?
Also - re the removing the opt-in at checkout and making a comment on the page to ask customers to re-check the opt-in - - shopify doesn't let you edit the content in the cart at all from what I understand.

COHERE and THERE
캐나다
앱 사용 기간 거의 4년
답글 Intuit Mailchimp개 2019년 11월 26일

Hi there, we looked into your account and it appears you have connected your store to Mailchimp and things are syncing as expected. We see the recent activity of data submissions over to your audience even in the last hour.

Is it possible your review is related to an issue you had that was resolved or something else entirely? If you still need help, please reach out to our support team at support@shopsync.io and we'll be glad to help.