Omtaler (563)

Samlet vurdering
3,3
Antall per vurderingsnivå
  • 56 % av vurderingene er 5 stjerner
  • 8 % av vurderingene er 4 stjerner
  • 7 % av vurderingene er 3 stjerner
  • 6 % av vurderingene er 2 stjerner
  • 23 % av vurderingene er 1 stjerner
13. mai 2019

So far so good... still cross-checking it every day.
We changed over a few days early (and only after reading the instructions numerous times!) The sync went smoothly and updated into a different existing audience list that we specified.
After 7 hours of sync, it was complete and I ran a couple of dummy name tests to verify that it was updating correctly.
I wanted a merge field of 'Postal Code' but apparently this will only work for a 5 digit zip code, not a 4 digit postcode.

Shiny Happy Art
Australia
Rundt 1 år bruker appen
2. september 2020

So far so good.

I just did it to sync to Mailchimp and my store does not have a lot of data to mess up so lets hope it stays that way.

It took less than 10 minutes to get the sync.
Thanks, DSQ

Dope Soap Queen
USA
Rundt 1 år bruker appen
30. juli 2021

Very Buggy, Whenever I want to update products onto a email template, it always ask me to reconnect my Shopify store.

Shop BBJ
USA
Rundt 1 år bruker appen
Intuit Mailchimp svarte 30. juli 2021

Hello there!

Thanks so much for the feedback. We would like to point out that this is not an issue with ShopSync, but it could very well be a Mailchimp interface bug that we should submit to them to resolve.

ShopSync does not have any connection with the Mailchimp app itself, as our primary job is to get e-commerce data from your store into your Mailchimp account for segmenting or reporting etc.

Can you please reach out to your support team at Mailchimp and explain what's happening with your account? They should be able to help you resolve this issue. If you're still running into issues, you may also reach out to our support team as well and we'll be glad to assist further.

Thanks!

21. september 2020

The instructions were very clear which made it easy for me to sync Mailchimp and my shopify store Ruatipua Oils.

Ruatipuaoils
New Zealand
24 dager bruker appen
29. mai 2021

I used this app to enable me to measure results of traffic moving between our newsletter and our Hamper Warehouse Shopify page. I can see clearly the interaction between the 2. The install process was quick and easy.

Hamper Warehouse
Australia
Rundt 1 år bruker appen
3. november 2021

Can't close pop-up when it opens. No x corner. No way to fix it either. I am not able to get ahold of anyone to assist.

Real Panache Boutique
USA
4 måneder bruker appen
Intuit Mailchimp svarte 4. november 2021

Hi there, we saw your review and wanted to get in touch. You can reach us anytime through “Contact Support” within the app. Please note, you do not have to be paid user of Mailchimp to get basic troubleshooting or set up help.

In order to route you to the proper support team, please ensure you are logged in. Again, we sincerely apologize for any inconvenience and frustration and will help all that we can.

Redigert 12. mars 2020

UPDATED REVIEW: App works ok.
----------------------------
Over 2 days, I've tried 3 times to sync our rather small store with SmartSync and it stalls out every time.

MHz Networks
USA
Rundt 1 år bruker appen
Intuit Mailchimp svarte 25. mars 2019

After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.

Would you care to update your review if you're able to connect and use ShopSync?

19. mai 2022

rubbish, my account just finished topping up, i contacted them at least 6-7 times, no one got back to me, helped me out, they charged me $124 and disappeared, i can provide a screenshot of my email, i promise It's true, plus, Mailchimp is expensive these days and the experience is getting worse, I definitely don't recommend it! ! ! !

charmnook
Kina
4 måneder bruker appen
Intuit Mailchimp svarte 19. mai 2022

Thank you for your review. We've reached out to you via email to provide a way for you to get some help with your account and billing.

Redigert 8. mars 2021

Useless! Unsubscribes returning customers if they do not re-tick the checkbox in checkout. Only good thing is that I caught it so I can delete this app! Terrible to create an app that removes your best customers.

AlmaKnit
Danmark
4 måneder bruker appen
Intuit Mailchimp svarte 9. mars 2021

Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem.

Here's why you are having the previous subscribers moved to unsubscribed (or transactional).

1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point.
2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience.
3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media.
4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout.
5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order.
6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional.

The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience.

Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status.

We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.

1. august 2019

Won't even sync to my mailchimp account, just kicks me back to the shopsync settings when trying to login to mailchimp to connect!!!!! :(

WatchFoxx
Storbritannia
4 måneder bruker appen