Mailchimp: Email & SMS

Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.

They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.

closed my account 6 months ago and have still been getting charged, ive contacted the support so many times and they still havnt resolved my issue! thought maybe if i come here they will take action!

I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.

terrible literllay ownt let me connect my products from shopify I dont understand the run around I keep getting taking me NO WHERE to connect my product only the same dumb link to nothing. HELP this shit is dumb and shouldnt be this confusing

Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway.
Charging me £120 for a month for a service I can’t use and they refuse to help.
Avoid and look at other alternatives, perhaps more customer service focussed.

I found over recent years the integration with Shopify has improved, but its still far from the level other mail solutions are at. The final straw for writing this review has been trying to pause / deactivate a simple pop up / sign up form. Despite doing this there is still code / script on our site and we are left with a generic sign up form which mailchimp support can not help with. We are advised to hire "an expert" to solve this ! heck we just want to turn off a pop up form and try another one ... well this final straw will be the catalyst to finding another Email solution. Update .. now they want me to update my review .. OK well how is this. After MailChimp told me over and over that this was our issue and to hire an expert to remove the code ... Turns our it was their issue and their Developers identified the problem and removed the code. Their support was unwavering is their response that this was our issue. But we would not give in. Then in the end No Apology.

Well Chimps, after using your App for 12 plus years I must say your service has sunk to a new low. This use to be a solution based company, now strictly policy first dam the customer. (No Common Sense) Your domain validation code is faulty and you do not stand behind what you publish. I wanted to speak with one of your supervisors today, but we are not on your plan. I was shocked after been a low maintenance account for 12 plus years that has drop $15,000.00 over the life cycle with your firm that you would though up such walls. Folks in the industry server providers are not looking kindly on your ways of bouncing your customer back and forth. This is not how we built the internet. If we worked like this we would still be running DOS or using punch cards.
So with this being stated. MailChimp you firm is on notice and we will be reviewing our option. After the last 2 weeks and thousand in lost sales you have broken the one thing you have in the industry "Trust"

Respectfully
David Foster
The Abbey Collection

06-14-2024 Your Firm Is On Notice.
Yes I got a email reply. Unacceptable Response!

They charge you by how many people add stuff in the cart but don't have anything to detect bots so we are having crazy fees about this and they can't do nothing about it. We where not able to add the recapcha to any of our creating form and when we uninstall the app we are now able to add the recapcha. Now we don't have the app and we still receive a huge fees again on our credit card. Plus we don't have the bot problem anymore. I would not recommand this app.

GREAT AT ADVERTISING THEMSELVES _ TERRIBLE FOR ADVERTISING YOUR BRAND. They upcharge you for nothing, and dont do anything that the free shopify tools grant you. Absolute trash of an app and the developers clearly this is their first API.