Algemene beoordeling
3,3
Cijfers per recensieniveau
  • 58% recensies zijn 5 sterren
  • 8% recensies zijn 4 sterren
  • 7% recensies zijn 3 sterren
  • 6% recensies zijn 2 sterren
  • 22% recensies zijn 1 sterren
Bewerkt 5 augustus 2021

We couldn't get custom orders synced into Mailchimp from shopify. But the team was very helpful and fixed this going forward. Also, we had 4 of our active automation campaigns archived by the Shopsync api. But again, this was fixed and shouldn't happen in future. The products usually sync like a charm, as do contacts. Orders now are syncing without any issues too. Thank you

PHOTOPORTRAYAL
Verenigd Koninkrijk
Meer dan 2 jaar gebruiken de app
Mailchimp heeft geantwoord 26 juli 2021

Hi there, we saw your review and wanted to respond. Your store shows that it completed syncing and is processing data in real-time. It's possible there was some Shopify API rate limiting or queues that were waiting to process at the time the review was written; that's not totally unusual with how large the Shopify ecosystem is and how much data we're processing for our users.

In regards to the automations being archived, this is done so past customers do not receive emails. For example, let's say you have a "welcome automation" in Mailchimp running. When ShopSync is installed, it syncs all your customer/orders/products from when your store first came online. Because Mailchimp sees these past users as "new customers" it would send an email to customers from the very first one to the most recent. By archiving, it prevents these emails from going out to users who really don't need to receive an email.

Lastly, you can always get in touch with us at support@shopsync.io if you have questions. We're around Monday-Friday and typical response times are less than 1 business day.

3 augustus 2019

I had some trouble getting ShopSync to connect with my store at first. I decided to give up & try again the next day. It worked perfect the second time I tried. I was using the same tablet, internet connection, etc both times, so I'm guessing it was just a glitch or something the first time. Once I got it connected with my store & mail chimp, I was able to quickly & easily export my mailing list from Shopify to Mail Chimp. This is the perfect way to be able to continue using Mail Chimp with Shopify, & I'm so grateful to have this app.

LoveLee Bath & Wax
Verenigde Staten
Meer dan 2 jaar gebruiken de app
26 juli 2021

It was unfortunate that our issue was not resolved, the CS team was very responsive and supportive.

クスミティー 公式オンラインブティック
Japan
Meer dan 2 jaar gebruiken de app
Bewerkt 12 mei 2020

I have mostly enjoyed using this app and it is very helpful to be able to keep using Mailchimp. However this app has one huge flaw. I have learned after a year of using it, that it unsubscribes your most engaged followers and purchasers when they purchase from your store. That is unless they re-tick your receive emails button.

Why would a customer who knows they receive your emails sign up again? I wouldn't do that...we all want smaller inboxes these days and so you would not do it. We use Mailchimp so our customers will have used a double opt in at sign up and they also have an unsubscribe button with each marketing email they receive. I think we cover the issue correctly, so it seems that this is over zealous interpretation of the situation.

So as it stands I may lose the ability to contact customers who have previously signed up for our emails because of this system. I have seen other comments on this topic in the reviews.

Please help Shopsync, thank you as your app is moslty great but this is really affecting our ability to communicate with regular purchasers and it takes way less money and time and effort to covert someone who has previously purchased from us. We are advised to concentrate on selling to existing customers as well as new ones. Thank you so much!

Winternational.co.uk
Verenigd Koninkrijk
Meer dan 2 jaar gebruiken de app
Mailchimp heeft geantwoord 11 mei 2020

Hi there, thank you for the feedback. The problem here is more complicated than it seems with repeat customers. When Shopify sends the order to us via their API, we can only see their marketing status at the time of the most recent checkout. We have to take that as "the truth" at that moment and apply logic to the submission into Mailchimp.

We would hope that repeat customers would always want to remain opted in, but obviously, that's not realistic. For example, maybe a customer signs up for a promo and decides on their next checkout, they no longer want to be on your list. Unfortunately, there's no great way for us to know what the customer's intentions are other than taking what Shopify gives us at that time.

The happy medium in this situation is to mark them as Transactional in Mailchimp if they do not opt-in at checkout the next time around. That way, you can still trigger abandoned carts, order updates, etc. We made this update in December of last year. You can see version v1.1.4 rolled out on the 20th that now works in the manner described on our changelog: https://shopsync.io/changelog.

If it's permitted in your country, you could consider pre-selecting the opt-in box. You would need to check with your local regulatory agencies to see if that's something that is allowed.

Bewerkt 17 juni 2019

We were forced to migrate from the native MC integration like everyone else. Good for a free tool and that has to be appreciated. Still, migration led to a lot of unwanted emails being triggered. They cover this in their documentation and provide a way to probably avoid this, but in the end, it did not work for us. The cause being a MailChimp bug I hope this will be resolved soon as we currently have to put many extra hours to check on campaigns.

Fachsprache.org
Duitsland
Ongeveer 2 jaar gebruiken de app
Mailchimp heeft geantwoord 15 juni 2019

Hi there, we saw your review and wanted to get in touch to clarify the comments around the migration process and unwanted emails going out.

We're sorry if you had that happen, but we've tried to make it clear on what to expect before installation. The issues around triggering welcome emails is a confirmed Mailchimp bug with internal timestamps that we do not have control over. It is not a result of anything we've engineered incorrectly in the ShopSync app.

We hope you enjoy using ShopSync, please let us know if you need additional help. We can be reached anytime at support@shopsync.io.

28 mei 2021

I've used this app since the old Shopify Mailchimp App was discontinued. Everything has worked ok until I discovered that the synch process is 2 way, with new subscribers on Mailchimp being added to Shopify as draft customers. This is ok but if you capture address fields in Mailchimp forms, this data vanishes in Mailchimp after data synching with Shopify. So any lead generation I want to do via Mailchimp becomes very complex and I have to turn off ShopSync so that address fields remain stored in Mailchimp. Would hope the devs look into this issue because it's not ideal. Aside from our very techinical issue, we really can't do without this app.

TwoLips.vip
Singapore
Ongeveer 2 jaar gebruiken de app
25 april 2021

The synchronisation was very good. You can also directly create a pop up. Now it's waiting what I can do in the futur with this app. But a good beginning is a quick win

Svensson.club
Nederland
Ongeveer 2 jaar gebruiken de app
18 juni 2019

So far so good. I had some problems setting it up, but the ShopSync team was much more helpful than Mailchimp's team.

The app seems to do what it says it will do and I haven't had any problems once I've been up and running

Savorista Coffee
Verenigde Staten
Bijna 2 jaar gebruiken de app
Bewerkt 10 februari 2020

I thought my installation was done with Mailchimp since Mailchimp dissapeared from Shopify, but I just click on the ShopSync app and shows it is not connected. A message with "Temporary Installation Cookie Must Be Set
Your browser is preventing the installation of ShopSync. A temporary cookie must be set by clicking here." comes up, but after clicking and refreshing nothing happens and the app still does not work. Please help

UPDATE: The problem was solved and it was indeed related to the browser. Thank you!

Stona
Duitsland
Meer dan een jaar gebruiken de app
Mailchimp heeft geantwoord 10 februari 2020

Hi Stona, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely.

If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.

13 mei 2019

So far so good... still cross-checking it every day.
We changed over a few days early (and only after reading the instructions numerous times!) The sync went smoothly and updated into a different existing audience list that we specified.
After 7 hours of sync, it was complete and I ran a couple of dummy name tests to verify that it was updating correctly.
I wanted a merge field of 'Postal Code' but apparently this will only work for a 5 digit zip code, not a 4 digit postcode.

Shiny Happy Art
Australië
Ongeveer een jaar gebruiken de app