Recensies (985)
Verfijnen
-
Op beoordeling
I know it's free. I know mailchimp told me to install it. Still not exactly sure what it does??? Also can't figure out how to sync more than 1 email list.
Also I just discovered that the sync somehow added an additional 1300+ emails to my list? where did these come from? Now I'm over the free limit and my list is friggin' useless.
Hi there, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products and revenue data. All automations and pop-up configuration is still handled in your Mailchimp dashboard business as usual; we just send data to the list you choose.
At this time, you can only send to one Mailchimp list or audience. However, you may use segments, groups, and tags in Mailchimp to organize your subscriber base. Here is a handy link to MailChimp's Knowledge Base article on segments: https://mailchimp.com/help/getting-started-with-segments/
I am not sure how it will work as it's a bit of a mystery. I had an import issue for an "Age Verification" field that was a required merge and their support put me through rigours that did not resolve the issue. The age verification field was a mandatory field and there was no alternative to map it to in the pop up field entries. I just mapped it to Customer Notes so it would merge my date between Shopify and Mailchimp but who knows if that can be changed later or fixed so it records proof of age properly - we sell alcohol so this is important!! I wish I could call and talk with someone but no such option exists so I am still riding blind and wondering if it will work at all - confidence is low right now.
Hi there, we saw your review and wanted to reach back out. We also replied to your support ticket that was posted for some of your other questions. With the situation you're describing in the review, you would need to contact Mailchimp if you're having any trouble getting that age verification merge tag put in. Once that's done, ShopSync's merge tag mapper can populate data in that field with no issue. If you want to fill in past data for any reason, you could initiate a force resync from the ShopSync app inside of Shopify.
Please let us know if you need additional support around the features in ShopSync, we're happy to help anytime.
The integration didn't go smoothly for us. It imported a long list of unknown subscribers to our list, which (after we resume our automation) received Welcome message, triggering many unsubscriptions, and leading to a warning from Mailchimp thinking we were spamming.
ShopSync explained to us that it may have been that MailChimp's old app failed to import them.
Fast, friendly and helpful customer support!
I installed the app as I have used it in the past. Ultimately, I decided not to use it. I have found the pricing model is based of your stores imported contacts and order base. You are not given the option to import only a segment of your current customers. I have 4k customers and a specific segment of 300 I wish to email. These import models prevent me from being billed on my usable audience. Would like to see a change with Mai
The sync works well, but we could do with more options on who is synced to our email service. We are paying to have unsubscribed contacts in the system which isn't a viable option long term.
Finally got Shopsync setup, had to keep going back to video tutorial and written instructions as it wasn't as clear on one of the steps if you're not experienced IT. Help desk was only available to paid subscription users and not us potential paying subscribers. Fingers-crossed that it works.
Hi there, thank you for the feedback. We saw your review and wanted to clarify a few things. 1) What video tutorial are you referring to? 2) ShopSync is a free app, and we're happy to answer any questions you may have.
If you have a moment, please send your replies to support@shopsync.io.
Big problem, it downloaded ALL my customers into my subscriber list inc those who hadn’t subscribed.
Hi Cedarwood Soap, we saw your review and wanted to reply right away. When you use our app it will sync information in your Shopify store to your Mailchimp account. This information only includes past customers who "Accept email marketing", orders, and products. Syncing also includes any merge tag mappings that have been set up. Users that haven't opted in will not be sent to Mailchimp.
After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll also add those who are transactional in nature so you can trigger abandoned carts and order notifications. Lastly, if someone unsubscribes from a Mailchimp campaign or automation, we'll sync that status back to Shopify and vice versa.
From what you're describing, it definitely doesn't sound like a standard function of the app and we'd like to investigate further. Would you care to reach out to our support team directly? We'd like to see some examples where you're experiencing issues, comparing it to what is in the Shopify API. You can reach out to us at support@shopsync.io.
We look forward to hearing from you.
I used this app to help me sync MailChimp with Shopify. Seemingly that is fine (although I received an email stating otherwise). I upgraded to ProPlan so I could contact Customer Support. Response? You need to upgrade to ProPlan. I'm hoping my experience improves.
Hi there, thank you for the note. We'll be glad to help with any issue or problem that comes up with the app. Please reach out to us at support@shopsync.io.
Pretty efficient except for one tiny detail that ends up being problematic : the `create date` field from Shopify is not synchronized with MailChimp when a new customer is created via Shopify API. Any chance this could be fixed?
Hi there, thanks for your review. We do pass the "date added" to Mailchimp as shown here in this example: https://a.cl.ly/nOuD0ww1. If you create a segment in Mailchimp, you can also filter those users by "date added".
Create date per se, would be the same thing, correct? Let us know if we're missing anything and we'll be glad to see what we can do.
The app does the basic job but far from good. As soon as I installed the app, I had around 1500 new subscribers a lot of them were people who had 'Unsubscribed' from our mailing list in Mailchimp in the past but now since this app picks up the data again from Shopify these people have been enrolled again in as Subscribed contacts in our list and I have no way to tell which ones are which. A number of customers can get frustrated now getting emails that they unsubscribed to in the past. Mailchimp and Shopify acting like a bunch of kids causing pains to the small merchants like us.