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So far so good, works as expected. Synced perfectly with mailchimp. Helped my sync my contacts for my mailing list.
Unreliable app, unfortunately. Contacts are added to my Shopify Newsletter Subscribers but aren't always synced with the Mailchimp list. I am constantly finding missing contacts... very annoying especially for automated e-mail. Have to force resend most of the time.
Hi there, we're sorry you're having that problem but we want to try to resolve.
Are the contacts not feeding over with using a newsletter form or at checkout? If it's not pushing over using the embedded (newsletter) form on your site, please visit this support article for more information: https://support.shopsync.io/common-issues/newsletter-form-subscribers-not-sending-to-mailchimp
If it's not pushing over at checkout, it's possible the Mailchimp API rejected the address for various reasons, and we'd like to validate a few things on our end. Would you mind confirming your store URL and a customer email or two with their order ID's that opted in? You can reach out to us at support@shopsync.io. We look forward to helping you resolve the issue.
This app works like a charm. There's no difference between a native MailChimp integration and this app.
Powerful, amaziing, totally awesome!!! Congrats for all team, congrats for the wonderful App, that is so useful, I loved it and it help me a lot in my biz.
Also, is important to say, I requested some fix for the support team, and they are amazing, very soon they fixed my issue, and they gave me a very big attention. One more time congrats and I wish you all the best. Thanks so much! Kay from support team is awesome!!!
It is better for me now! all my contacts are sync thank you . hope it helps grow my customers. really easy to set up
Installing the app was super easy and the syncing back and forth is seamless. Highly recommend the app. Can’t believe We didn’t find it sooner.
So far so good. The transition was simple and seamless, ad the Shop Sync support team did a great job creating a tutorial that was VERY helpful!
Thanks for the kind words. Do you have any feedback for us on the 3-star rating vs. being a 5-star? Was there anywhere we fell short?
After some initial struggles installing the app when it was first released, we've been very happy with this solution. Once we got everything installed, it has kept us connected to our MailChimp account which is very helpful.
Hi, thank you for the feedback. Earlier today, we experienced technical difficulties with ShopSync loading up correctly in Shopify. Our engineers reacted quickly, and the issues have since been resolved. During this time, data was being processed as normal in the background if your app was connected. The problem was isolated to the app settings loading up correctly in the browser.
We apologize for any inconvenience, let us know if you have any other questions.
ShopSync Simply incredible. I found this APP that is very simple to install and use when integrating Shopify with Mailchimp. Highly recommend to all!
any help at all is reserved for pro. Absolutely horrible customer service because there is none unless you meet a certain requirement. At the very least your app should work as promised, even without support. Edit to respond to the reply: I connected with your team by mistake. Your team immediately told me that they wouldnt help me without looking at the message and told me if I wanted help I'd have to upgrade to pro. They could have read my email acknowledged that it was an error and send me kindly on my way. they did not however do that. Instead they sent a canned response that was completely irrelevant to the email. Which IS the definition of horrible customer service. I use your service and had this experience and decided it was noteworthy to share. I received a nice email response from the founder who addressed the issue. There's a lot of work that needs to be done on ur csr dept.
Hi Art of Kava, for one-on-one support via chat or email we do reserve that for our Pro users. However, if you're having fundamental syncing problems we don't mind helping everyone. For folks that don't require the Pro plan, we have an extensive knowledge base that can answer most questions about ShopSync: https://support.shopsync.io/.
Lastly, I looked into your note that came into our support desk. The question was more centered around two apps that are not affiliated with ShopSync. I would suggest reaching out to either Shopify or Recharge for further assistance.