Mailchimp: Email & SMS , 532 recenzje

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely.

At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.

Hi there, we're very sorry to hear you're having issues installing ShopSync. We’ve had other users reporting this problem, and after an initial investigation, our best guess is that it's something related to the browser session inside of the app store. We're still doing some checks and balances on our end to be sure, but the redirects after install look perfect; we're also seeing hundreds of successful installs each hour.

Due to recent events, ShopSync has become a popular app, and we're wondering if something may be going on at a low level with DNS or caching inside the app store. We've also reached out to Shopify, and they have asked that we post something in their API forums for further review. We're not sure how long it will take an engineer on their side to look at things.

As a workaround, we've heard from several users that ShopSync can be installed by going to the apps listing page in Shopify. Evidently, after the first error appears, it will then appear on the listing page (just not fully installed). From there, you should be able to go through the install process business as usual. Other users have reported that by changing browsers, it resolved the issue as well.

If you're open to trying the install again, please feel free to do so. Also, don't hesitate to drop a note to support@shopsync.io if you need further assistance.

Update: After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.

Hi there, we saw your review and wanted to respond. You do not need to execute a "force" sync for the app to work properly; ShopSync works quietly in the background as you gather new signups and get orders on your site.

I looked into our support area and do not see any tickets with your store URL attached to it. Feel free to reach out to us if you have questions or visit our FAQ's, we'll be glad to help.

Hi there, thank you for the feedback. We saw your review and wanted to reach back out. Each time we try to respond to your messages we get a failure to deliver to your email address. Would you care to contact us directly on our support desk? support@shopsync.io, we'll be glad to help.

Hi Anja Dance, we're sorry to hear that, but thank you for bringing things to our attention. We've been testing on our end and so far we're unable to replicate that type of behavior. With that said, we're wondering if maybe Mailchimp was having an issue at the time your orders were going through.

We definitely want to help you get this resolved. Would you care to email us your Mailchimp user ID to support@shopsync.io so we can troubleshoot further? From there, we can dig deeper into the Mailchimp API to see what events triggered and where they came from.

We look forward to hearing from you.

Hi there, in cases where the process seems to begin, but just spins and then either times out or does not complete successfully, we have found that one of the below methods typically resolves the issue. At your earliest convenience, if you could try the following and get back to us if the issue remains:

First, cancel the current sync if it is still spinning in the account. Then try:‌
Clearing your cache and Cookies from the beginning of time. Here is a guide to help: https://mailchimp.com/help/about-browser-cookies-and-cache/
If that fails, try completing the sync again using an incognito window in Google Chrome.

If it persists, the next step would be to try the sync using a different device.
Should none of those options resolve the issue, it may be necessary to perform the actions using a different device on a different internet network. Like at home, school, or work.

‌For context, whenever an internet application is accessed and worked with on a device, that device as well as the internet browser being used stores data which can interfere with new processes until the cache is cleared.‌

If the problems persist after trying all of the above steps, please reach back out to us as soon as possible, and we will do all we can to look into and resolve this issue with you.

Hi there, thank you for taking the time to describe the problem you're experiencing. Currently, you're right; ShopSync is engineered to send all product data over to Mailchimp no matter if it's a published product or not in Shopify. We have good intentions for doing so; let me explain why:

- If we didn't send all product data over on the sync, your order information would not be complete.
- If you were to try to create campaigns based on past (product) order history, for example, you would not be able to target relevant customers who qualified for those product purchases.
- Reporting information would be off in Mailchimp for product sales.

Those reasons alone are why many customers use ShopSync. But, we also understand your use-case and how that could negatively impact your marketing efforts with the situation you've described - especially if you were to rely on Mailchimp to dynamically populate recommended products for your campaigns.

With that said, the recommended products are not a function of what ShopSync has control over in Mailchimp. Mailchimp uses its proprietary algorithms to display recommended products for automations/campaigns. As mentioned, if we didn't pass all the product data to them, it would cause many downstream issues for other users.

We wish we had more control over the recommendations in Mailchimp, but we do not. In the interim, you may want to manually add recommended products to campaigns or reach out to Mailchimp's excellent product support team to see if they could somehow filter those (unavailable) products from their recommendations engine in the future.