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Really grateful for this app! Keeps me connected to ol Mailchimp. This is really great for a free product. Thank you
www.mycobb.ca
After an existing subscribed customer buys anything, it changes that subscriber in Mailchimp to a "Transactional Only" customer. Been a nightmare to resolve and re-add all of our great customers.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem.
Here's why you are having the previous subscribers moved to unsubscribed (or transactional).
1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point.
2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience.
3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media.
4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout.
5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order.
6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional.
The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience.
Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status.
We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
**UPDATE**
Shopify has notified us that this issue has been resolved with previous customers as noted above. They will no longer be unsubscribed in this scenario. We have tested ourselves and is working as expected.
So far so good! I am using this app to connect my eCommerce site to MailChimp. Setup was a breeze and it synced everything, even the email addresses I already had. I'm thrilled! Thank you! Ben
The ShopSync app is a 1:1 replacement for Mailchimp for Shopify, but instead of using Webhooks, it utilizes Mailchimp's API and syncs new data in real time. It does the same stuff and it's way faster.
1. Disconnect your Mailchimp for Shopify connection within Mailchimp on the connected sites page
2. Pause your E-Comm automations
3. Install and connect ShopSync to the same Mailchimp list.
4. Create new replacement automations connected to the same connected list.
You'll need to recreate any Abandoned cart automations (single or series), the follow up on purchase automations, and any others that are relying on a store data (new orders, abandoned carts, etc).
You can save the old E-Comm automation emails as templates in Mailchimp so you won't need to redesign anything when recreating your automations.
Additionally, if you're familiar with Postman and Mailchimp's API, then you can make a GET request for your Mailchimp account to /ecommerce/stores and this will return your store ID. After that, you can make a GET request to /automations and check for any automations in the response that are associated with a different store ID, then you will know exactly which automations you need to rebuild.
The staff is knowledgeable and very helpful. It was a no brainer for us to upgrade to pro since our sync options are a bit more advanced. Well worth it because honestly, Shopify, Mailchimp and in our case, Salesforce, are not the greatest at helping us find solutions to the little glitches that all three keep blaming the other for.
WORST APP EVER. We had a store that wasn't even published yet and it started adding THOUSANDS of "customers" (very obviously spam) which it then synced to Mailchimp - which costs money to hold more subscribers! Such a waste of time. I don't even know why Shopify allows this garbage to be listed. I made a video showing some of the spam that was imported by ShopSync and also showing the store had no orders (again, it wasn't published yet). Take a look for yourself: https://www.screencast.com/t/eXDqBfuv8
Hello, we saw your review and wanted to respond right away. We're syncing these contacts to Shopify because they're in your Mailchimp Audience. This is done to keep both Mailchimp and Shopify with the correct subscriber status. You can learn more about how we sync here: https://support.shopsync.io/using-shopsync/syncing-information.
Do you by chance have a pop-up form or opt-in form somewhere that is collecting these spam addresses? Feel free to contact us for any more questions or comments at support@shopsync.io. We're happy to help.
I just downloaded this app and seems to be pretty good. Sync was super quick like minutes for my store. I look forward to using and seeing more of what this is about here. Thank you
We used this as an integration app for Mailchimp and we had no issues with it as of now. Happy this app exists so we can keep using Shopify and Mailchimp.
Worked great. No Problems. Easy setup. Quickly done. The initial synchronization was completed within 15 minutes. Thank you for offering this extension for free.
So far so good. I had some problems setting it up, but the ShopSync team was much more helpful than Mailchimp's team.
The app seems to do what it says it will do and I haven't had any problems once I've been up and running