Mailchimp: Email & SMS , 534 avaliações
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It's works very well and it helps to keep the information sync with my mailchimp account. So far I did not have and problem.
This app worked for me as the new Mailchimp integration however, my audience count doubled on the day I installed it. There are no duplicate contacts but the counts are doubled and the analytics for install day show a doubling. What's going on? I hope my audience isn't being hit with double emails. Can someone from support respond? Additionally, can't find a way to communicate with ShopSync support.
I appreciate the explanation of what went wrong. It would be very helpful if you could tell me how to correct the issue.
Hi there, we saw your review and wanted to get in touch. Up until late yesterday (4/3/19), our app was engineered to include past customers who "Accept email marketing", orders, and products in Shopify. If they showed unsubscribed in Shopify, we ignored the email. In other words, we looked at Shopify as the "truth" and nothing else.
Although our intentions for this were done for all the right reasons, it, unfortunately, didn't work for everyone as you saw with your subscriber counts going up. With how we used to perform the initial sync, it would have been possible to re-subscribe users if they had opted out from a Mailchimp list previously. Or, it's also possible the old integration missed real subscribers.
Now, we've changed up how we handle the data from Shopify to Mailchimp on the initial sync. Here's more information on how it works:
Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected.
For example, if someone opted out of a list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store.
After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa.
We sincerely apologize for any inconvenience this may have caused, let us know if you have any follow up questions. We can be reached anytime at support@shopsync.io.
Thank you for great solution instead Maichimp app !
I really satisfied with your multi-functional app! Thanks !
Just getting started with the app it was a breeze to import your contacts looking forward to trying the service out.
I am so glad this app exists! Just follow the instructions and you'll have no trouble. I haven't had any issues yet.
Smooth and easy transition. No issues. Thank you so much for ShopSync. This is a lifesaver given the announcement.
Fantastic app and thank you for providing this for Shopify customers. This has been so helpful after seeing the announcement between mailchimp and shopify. Great work and excellent support!
I like it hope to see what email sent and the next few days shippedit2@gmail.com also how many emails will be sent daily
It’s a 5 star for me. This app works perfectly. I use this app to synchronized my store with Mailchimp & I was able to do it fast & easy.
I had subscribed for chat support a while ago and when I had my subscription made I have asked them for help via live chat and I got just an email from them telling me that I should subscribe for chat support before they can help me via chat. I just got sent some general information via email to solve a problem. I was waiting for hours for an answer but I did not got any further help . No answers via live chat and no emails but in the end they came back to me and explained it had to do with a kind of delay on their side. I still question this answer because I had this subscription a few days already before I had my first question via live chat made. This time delay cannot be a few days? In the end we were able to solve the problem via chat then. If you would like to reach them via chat they are working only at ET time. I give them 3 stars for now and if they turn to out to be really useful in future I may update my star rating to a higher score. I stay with them for now because far more difficult problems may arise in future and it is good to stay with them for now.
Hi there, we responded to your latest email and chat is now online. Please let us know how we can help!