Mailchimp: Email & SMS , 534 avaliações
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Can't close pop-up when it opens. No x corner. No way to fix it either. I am not able to get ahold of anyone to assist.
Hi there, we saw your review and wanted to get in touch. You can reach us anytime through “Contact Support” within the app. Please note, you do not have to be paid user of Mailchimp to get basic troubleshooting or set up help.
In order to route you to the proper support team, please ensure you are logged in. Again, we sincerely apologize for any inconvenience and frustration and will help all that we can.
I would like to use this app to sync my subscribed customers between Shopify and Mailchimp. It seems a bit one way - if a customer subscribes on a hosted Mailchimp form, it appears to import that data into Shopify. However, if a customer subscribes using Shopify's form, it does NOT seem to import those subscribers into Mailchimp so I have to check frequently and manually add them!
Hi there, we saw your review and wanted to clarify things. When someone signs up on a MailChimp pop-up form, it is expected behavior that they will only be added to MailChimp. Likewise, when someone signs up on a Shopify form, they will only be added to Shopify.
By design, the only form that will add to both MailChimp and Shopify is the footer form located on the bottom of your Shopify Theme.
If it does not currently sync to MailChimp, you can use this guide: https://mailchimp.com/help/add-a-signup-form-to-your-website/ and with the help of the Shopify Gurus, you should be able to get that embedded code added to the footer of your store.
For your convenience, we have the link to reach out to the Gurus here: https://help.shopify.com/en/questions#/questions
Although others may be able to use this - it is a poor bandaid to fix the Mailchimp/shopify debacle. I could only download one of my four audience lists and when I tried to ShopSync no one answered my email (which is the only way to contact them.) I only gave it two stars just in case I'm missing something, but honestly I'm dumping ShopSync and Mailchimp as it's too much work and it doesn't work!
Hi there, we saw your review and wanted to reach out. We responded to your email that you sent on 3/24, perhaps it got caught up in your spam filter. I'm sorry we weren't able to link up.
As noted in our knowledge base: To avoid conflicts under the hood with Mailchimp, we do not recommend attaching multiple stores to one Mailchimp list.
We've spoken with their support team about this use-case in the past, and they've relayed there could be complications with automations and signup forms if there is more than one store attached to a list. However, you can attach multiple stores to multiple lists inside one Mailchimp account. The main thing to get right is a one-to-one relationship between a store and a list if that makes sense.
Let us know if you have any follow up questions, happy to help anytime. You may contact us at support@shopsync.io or visit support.shopsync.io for instant answers.
I just connected this app to connect my Mailchimp to my Shopify store. The process was easy.
I have not used it yet.
I noticed this app was not synching my contacts to Mailchimp correctly. Their tech support gave me a lot of explanations such as "my contacts had unsubscribed", etc., which was not accurate. I ended up uninstalling it and installing it again and finally it worked, but I'm not impressed by the "there's nothing they can do" response of their tech support. It's working so far but I'm skeptical and might have to switch to a more reliable service.
Hi there, thank you for the feedback. We saw your review, and it sounds like your issue may have been related to temporary delays in the processing of data with our server queues. Recently, we've had quite a bit of volume around installations and syncing which has led to occasional lags in the processing of information. Overall, these delays work themselves out rather quickly.
If something comes up in the future, don't hesitate to contact us for further troubleshooting at support@shopsync.io.
Love it so far hope nothing disappoints. Easy to use interface and great tools to meet your goals. i would definitely recommend to anyone!
Not had the app a long time but it seems to be doing what I needed it to do. Glad I found a alternative to Shopify’s integration app now that it will be pulled from their App Store.
I like a lot of things better than Shopify’s Mailchimp app.
Excellent thanks. I really like that app it's very useful and I suggest you to install it for your shopify store too.
rubbish, my account just finished topping up, i contacted them at least 6-7 times, no one got back to me, helped me out, they charged me $124 and disappeared, i can provide a screenshot of my email, i promise It's true, plus, Mailchimp is expensive these days and the experience is getting worse, I definitely don't recommend it! ! ! !
Thank you for your review. We've reached out to you via email to provide a way for you to get some help with your account and billing.
This App works perfectly! I strongly recommend it!!
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