Mailchimp Email SMS Marketing

Intuitive and powerful, Mailchimp has effectively met our needs as a physical product startup. Our team is experienced in many areas, but online and email marketing is not one of them. Mailchimp has helped us achieve things ourselves we would have otherwise had to pay far more to consultants or firms to accomplish. Most importantly, our experience of their customer service has been fantastic. World class in our opinion. David was especially helpful when I was confirming everything was working properly when synching to our Shopify store.

Fantastic customer service. Paul helped me with an integration issue that had been plaguing us for the best part of four months. He walked me through the process and was able to successfully help me deactivate and reinstall the app in a way that reconnected the data we had been looking for.

The Mailchimp for Shopify team reached out promptly to resolve this issue, their response was great. There is indeed a setting within the app to not sync bot (non-subscribed) contacts to your list, which was exactly what I was looking for. My app may have been out of date and that's why it wasn't showing. Thank you Mailchimp for your speedy help, I was struggling with this for awhile.

[original review] It's great until you have an issue with bots signing up to your email list. The integration has no way to filter out fraudulent/fake emails (whereas the standalone Mailchimp platform does). What happens is your contact list will get flooded with thousands of emails from fraudulent orders, that Mailchimp then charges you for because you're "over" your contact limit. It's pretty underhanded and almost like they benefit from not having better filtering settings within the app. You'd think an ESP of this level would have figured out a way to filter bot traffic. None of these contacts are actually "subscribed" to my list. I would even pay more for this feature, if only Mailchimp would integrate it. Please do something, Mailchimp!

Worth while application, with great support options.
Nadz helped understand how integration works and what to expect on the display of the synced data, very useful automation of audiences, with option to tag them,
And MARZ helped me through problems with some bad data that got in

Nadz was very quick to respond to me and provided very detailed instructions on how to get the app working properly. I truly appreciate ease of resolving a syncing issue with my store. Mailchimp itself is a great app. Take your time installing it and reading all the instructions, but even if you do come across any issues, support has been amazing.

Mailchimp has been a game changer for my business. The platform is intuitive and easy to use, and creating clean, professional email campaigns feels effortless.

What really stood out was the customer service. Nadz went above and beyond to help me out, quick to respond, knowledgeable, and genuinely invested in solving my issue. That level of support makes a real difference.

I highly recommend Mailchimp if you are looking for a reliable and user friendly email marketing platform backed by a great support team.

"Had a quick question for Mailchimp support, and Marz helped me out perfectly. Great service!"

Marz was extremely helpful and patient and, helped resolve my issue quickly and efficiently. Highly recommend

Excellent customer service! Rhedd was extremely helpful in making sure our support queries were all answered and problems solved easily.

Sher was a great help with my Shopify integration.