Recensioner (541)
Förfina
-
Efter omdömen
So far so good... still cross-checking it every day.
We changed over a few days early (and only after reading the instructions numerous times!) The sync went smoothly and updated into a different existing audience list that we specified.
After 7 hours of sync, it was complete and I ran a couple of dummy name tests to verify that it was updating correctly.
I wanted a merge field of 'Postal Code' but apparently this will only work for a 5 digit zip code, not a 4 digit postcode.
Installation was quick and easy and it allows me to keep using Mailchimp for my Shopify website
www.BuyExcelTemplates.com
rubbish. it can't sync the order campaign even i paid for it and it's super hard to cancel the subscription.
Easy installation and simple instructions, haven't met with any issues thus far. Great tool to sync with mailchimp.
We use this app for our 2 websites, we are happy to be able to synchronize our customers to our MailChimp email lists. Thank you!
I had an issue downloading it at first, but Shopsync addressed the problem and it seems to work smoothly and easily.
Hi there, we're very sorry to hear you're having issues installing ShopSync. We’ve had other users reporting this problem, and after an initial investigation, our best guess is that it's something related to the browser session inside of the app store. We're still doing some checks and balances on our end to be sure, but the redirects after install look perfect; we're also seeing hundreds of successful installs each hour.
Due to recent events, ShopSync has become a popular app, and we're wondering if something may be going on at a low level with DNS or caching inside the app store. We've also reached out to Shopify, and they have asked that we post something in their API forums for further review. We're not sure how long it will take an engineer on their side to look at things.
As a workaround, we've heard from several users that ShopSync can be installed by going to the apps listing page in Shopify. Evidently, after the first error appears, it will then appear on the listing page (just not fully installed). From there, you should be able to go through the install process business as usual. Other users have reported that by changing browsers, it resolved the issue as well.
If you're open to trying the install again, please feel free to do so. Also, don't hesitate to drop a note to support@shopsync.io if you need further assistance.
Update: After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.
UPDATED REVIEW: App works ok.
----------------------------
Over 2 days, I've tried 3 times to sync our rather small store with SmartSync and it stalls out every time.
After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.
Would you care to update your review if you're able to connect and use ShopSync?
I used ShopSync to link Mailchimp due to their changes with Shopify. It was so easy to do & the best part is it's free
Worst app experience. Shopify customer first and last name don't map to Mailchimp - it takes the default shipping first and last name. This was already an issue when the app was still ShopSync hence why we stopped using it. When Mailchimp bought the app, one Mailchimp representative admitted to the glitch and said they've introduced new mapping fields so that the billing address first and last name could be used instead. This also doesn't work. We've been sending dozens of emails back and forth with Mailchimp for the last 2+ months trying to help them with their troubleshooting and have gone from Mailchimp accepting that something isn't working right to be told that there's nothing they can or will do and we'll have to try our luck with the Shopify team instead (when exporting customers from Shopify the customer first and last name are correct in the CSV - just not when using the Mailchimp integration). Stay as far away from this app as possible as all it will do is mess up your audience and merge tags.
Hi there, we responded to you via a support ticket, but we'd like to also post something publicly here for others to digest if they're trying to use something else other than the customer shipping information for their Mailchimp contact.
When a customer checks out from Shopify, the shipping address is saved as the customers "default address" which is used for the customer update coming to Mailchimp. Unfortunately, Shopify does not allow the store owner to change this setting, forcing us to push that over as the customer's address.
We could temporarily override the customer address by using the order's billing address. However, the problem with this approach is that the customer's data in Shopify will still be using the shipping address. If we get another hook for the customer for any reason, it will then switch it back to the shipping address, making this a challenging process to support.
At the moment, our hands are a bit tied with how the Shopify data is coming to us, and we would recommend this to be fixed by Shopify. We hope that this API logic will change in the future.
We understand this technical matter may need clarification for various use-cases. If users have additional questions, please reach out to our support desk at mc4shopifysupport@mailchimp.com.
So far so good, works as expected. Synced perfectly with mailchimp. Helped my sync my contacts for my mailing list.