Mailchimp: Email & SMS , 528 recensioner
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Support is good once accessed. Hours are quite limited.
The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing.
I am told that my feedback has been received.
After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync
ShopSync seems to do an excellent job until we passed the 2,000 limit on MailChimp. I cleaned our contacts of people who haven't been engaging, and our subscriber count became accurate again, freeing up room. However, looking today, I somehow gained another 20 or so contacts and seeing they aren't subscribed, I cleaned the list again. It seems like whoever is making a purchase is automatically being added to our contact list. Is there any way to not allow that to happen? I really don't have time to maintain my contact list daily.
Hi there, thanks for your feedback. Out of the box, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products, and revenue data.
If you would like to periodically remove users in your Audience, that's totally up to your discretion.
The app technically works, but there is a glaring bug that I'm not sure anyone has figured out a workaround for. If you send an email to a subscribed customer through Mailchimp and they click through the email and make a purchase but do not check the email opt in at the check out page, they get changed to transactional emails only. Meaning that you can't send them marketing comms moving forward. This leads to your highest quality subscribers essentially being opted out. Also, if they make it through the check out process AND check the box to receive email comms, the data gets passed through to Mailchimp as if they are a new subscriber and will get put into whatever onboarding workflow you have set up (if you have an onboarding program for new subs). So yes, this app works, but it often provides an experience for the end user that can make you and your site look like you don't know what you're doing an ultimately can turn people off to buying your products. I hope this gets sorted out eventually.
Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12: https://shopsync.io/changelog.
Here is more information about it in our support area on how we handle those situations: https://support.shopsync.io/using-shopsync/syncing-information#subscribers-added-to-a-mailchimp-audience-prior-to-checking-out-in-your-shopify-store
If you're still having challenges with this after the update, please don't hesitate to reach out to us at support@shopsync.io.
Very Buggy, Whenever I want to update products onto a email template, it always ask me to reconnect my Shopify store.
Hello there!
Thanks so much for the feedback. We would like to point out that this is not an issue with ShopSync, but it could very well be a Mailchimp interface bug that we should submit to them to resolve.
ShopSync does not have any connection with the Mailchimp app itself, as our primary job is to get e-commerce data from your store into your Mailchimp account for segmenting or reporting etc.
Can you please reach out to your support team at Mailchimp and explain what's happening with your account? They should be able to help you resolve this issue. If you're still running into issues, you may also reach out to our support team as well and we'll be glad to assist further.
Thanks!
UPDATED REVIEW: App works ok.
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Over 2 days, I've tried 3 times to sync our rather small store with SmartSync and it stalls out every time.
After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.
Would you care to update your review if you're able to connect and use ShopSync?
So far so good. The transition was simple and seamless, ad the Shop Sync support team did a great job creating a tutorial that was VERY helpful!
Thanks for the kind words. Do you have any feedback for us on the 3-star rating vs. being a 5-star? Was there anywhere we fell short?
This works but the Merge fields aren't showing for me and when a customer signs up to our newsletter it takes about 5-10 minutes to send to Mailchimp and sometimes doesn't send at all even though in their knowledge base it says real time sync.
Only using the app because the Mailchimp platform is so great.
Hi there, thank you for the feedback. We saw your review and wanted to drop a note on the syncing times. We rely on Shopify to send us webhooks for any kind of update on customers, products, and orders. Depending on the volume on Shopify's infrastructure at that specific point in time, webhooks may have been delayed. Normally, transfer times are close to real-time to Mailchimp.
Ultimately, data is not lost if there is a backlog of information to process, it just may take a few minutes to go through if the queues are backed up. We'll update our documentation to reflect this possibility, thanks again for the feedback.
I am not sure how it will work as it's a bit of a mystery. I had an import issue for an "Age Verification" field that was a required merge and their support put me through rigours that did not resolve the issue. The age verification field was a mandatory field and there was no alternative to map it to in the pop up field entries. I just mapped it to Customer Notes so it would merge my date between Shopify and Mailchimp but who knows if that can be changed later or fixed so it records proof of age properly - we sell alcohol so this is important!! I wish I could call and talk with someone but no such option exists so I am still riding blind and wondering if it will work at all - confidence is low right now.
Hi there, we saw your review and wanted to reach back out. We also replied to your support ticket that was posted for some of your other questions. With the situation you're describing in the review, you would need to contact Mailchimp if you're having any trouble getting that age verification merge tag put in. Once that's done, ShopSync's merge tag mapper can populate data in that field with no issue. If you want to fill in past data for any reason, you could initiate a force resync from the ShopSync app inside of Shopify.
Please let us know if you need additional support around the features in ShopSync, we're happy to help anytime.
The initial sync went really well. My contacts, products and transactions all connected successfully, which was a huge relief. Later I got stuck on syncing my tags from Shopify to Mailchimp. So far I've been working on it for a few hours and the Shopify tags still aren't showing up in MailChimp. I only have ~ 200 customers and maybe five tags so I wasn't expecting this to be so frustrating. Now MailChimp is running in slow motion and its very confusing whether sync is causing this or something else? When you select the tags in Shopify to sync to Mailchimp, there is no "save" button or "sync" indicator to show its working. Overall, I love Shopify and Mailchimp. Amazing, incredibly powerful products. But this tag sync issue has me stumped and I'm spending too much time trying to figure it out.
The app does the basic job but far from good. As soon as I installed the app, I had around 1500 new subscribers a lot of them were people who had 'Unsubscribed' from our mailing list in Mailchimp in the past but now since this app picks up the data again from Shopify these people have been enrolled again in as Subscribed contacts in our list and I have no way to tell which ones are which. A number of customers can get frustrated now getting emails that they unsubscribed to in the past. Mailchimp and Shopify acting like a bunch of kids causing pains to the small merchants like us.