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They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.
We apologize for the experience you've had so far. If you haven't worked with our Support team, please email mc-ecommappsupport@intuit.com. Our team will follow up and look into this further with you.
Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.
Hey there! We're sorry about the recent experience you've had. Email mc-ecommappsupport@intuit.com and our team will look into which setting may be changing subscriber status.
I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.
Thank you for the details here. We apologize for the inconvenience with the issue you're experiencing. We'd like to have our team take a look at the sync operations with you. Email mc-ecommappsupport@intuit.com and our team will follow up with you directly.
Never updates promo codes, you have to delete the app and reinstall an that takes hours. Waste
Hey there! Our team can look into this with you. Email mc-ecommappsupport@intuit.com and our team will help further.
Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway.
Charging me £120 for a month for a service I can’t use and they refuse to help.
Avoid and look at other alternatives, perhaps more customer service focussed.
Hi there. We're sorry to hear about your experience with this. We took a look and noticed that our Billing team is working with you. Please let us know if you have any other questions or concerns we can help address here.
I would like to have some help with SMS marketing. I’m a bit confused on how I need to get started
terrible literllay ownt let me connect my products from shopify I dont understand the run around I keep getting taking me NO WHERE to connect my product only the same dumb link to nothing. HELP this shit is dumb and shouldnt be this confusing
Hello there! We apologize for the experience you've had thus far. Just to rule out all potential issues, can you try clearing your browser's cache and cookies to see if that helps with redirecting? If you're still seeing issues, email mc-ecommappsupport@intuit.com and our team will help further.
Facil de usar e muito pratica
Obrigado pela avaliação!
Mailchimp is easy and simple to use dashboard, no too much complexity. Anyone can get into it and use easily, It makes life easy.
We appreciate the feedback on ease of use. Thank you!
I am older and this integration is beyond my eager skills. I need a live person who can see my screen and walk me through set up and a trial campaign. Not Mailchimp's fault.
We can certainly help! Email mc-ecommappsupport@intuit.com and our team will follow up and help set up a phone call with you.