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Won't even sync to my mailchimp account, just kicks me back to the shopsync settings when trying to login to mailchimp to connect!!!!! :(
We are using this app on several stores. I contacted support DAYS ago about one store having issues not syncing ANY information. All I get is automated response emails and it takes over 24 hours to get those. App is buggy and support is TERRIBLE
Hi there, I'm sorry if you had trouble getting in touch with our support team in your preferred time frame. We looked up your tickets for frippoutdoors.com and itsa-girl-thing.com, and it looks like we responded to your initial questions in less than 5 hours. As a free service, our best response times can range anywhere from 24 to 72 hours depending on volumes.
Also, we saw your review while we were actively troubleshooting the connection with Mailchimp. As noted in our response back, the frippoutdoors.com store had something under the hood that wasn't configured correctly in Mailchimp. We were able to work with their team and get things resolved for you. itsa-girl-thing.com shows that it is also installed correctly and processing data.
If you have any more questions, don't hesitate to reach back out to our support team.
Shortly after we set up this integration for a test store we started receiving complaints from our customers that their emails were getting spam. These were people who set up aliases at their own domains like companyname@mydomain.net, so it was plain who was compromising their emails. We went through several internal audits trying to figure out where these emails were being exposed but found nothing until a new developer came along and asked about a weird web hook installed on our mailchimp account that posted user data to app.shopsync.io. shopsync.io is a dead domain but the app subdomain does return a 200/OK when you hit it. We removed the app from Shopify and that removal deleted the web hook from Mailchimp. We haven't received any customer complaints for accounts created since we removed this integration.
Hi System76, we appreciate the feedback. We're trying to get our heads around how the app was sending spam to your customers as described. The integration between Mailchimp and Shopify syncs data from your store to a Mailchimp Audience; we don't send any emails on your behalf. The domain "shopsync" is a company we acquired last year, whose technologies are still the fundamentals around the app. We'd welcome further dialogue about this matter by contacting us via support.
I get an Error while connecting ShopSync to my shopify account! anyone else got this problem? no response from the support by now... need help ASAP!
Thanks!
Hi there, we saw your review and wanted to confirm you had seen the support response that we sent back. We had only received your question a short time ago and responded as fast as we could. We are under hefty volumes with installs (and questions) so please allow some time for us to respond to inquiries.
As noted in the support ticket back to you, this error is a permissions issue, and it will be necessary to reach out to the owner of the Shopify account so they can grant you access to view and use the ShopSync application.
Let us know if you have any follow up questions. Feel free to reach back out to us at support@shopsync.io.
Worst app experience. Shopify customer first and last name don't map to Mailchimp - it takes the default shipping first and last name. This was already an issue when the app was still ShopSync hence why we stopped using it. When Mailchimp bought the app, one Mailchimp representative admitted to the glitch and said they've introduced new mapping fields so that the billing address first and last name could be used instead. This also doesn't work. We've been sending dozens of emails back and forth with Mailchimp for the last 2+ months trying to help them with their troubleshooting and have gone from Mailchimp accepting that something isn't working right to be told that there's nothing they can or will do and we'll have to try our luck with the Shopify team instead (when exporting customers from Shopify the customer first and last name are correct in the CSV - just not when using the Mailchimp integration). Stay as far away from this app as possible as all it will do is mess up your audience and merge tags.
Hi there, we responded to you via a support ticket, but we'd like to also post something publicly here for others to digest if they're trying to use something else other than the customer shipping information for their Mailchimp contact.
When a customer checks out from Shopify, the shipping address is saved as the customers "default address" which is used for the customer update coming to Mailchimp. Unfortunately, Shopify does not allow the store owner to change this setting, forcing us to push that over as the customer's address.
We could temporarily override the customer address by using the order's billing address. However, the problem with this approach is that the customer's data in Shopify will still be using the shipping address. If we get another hook for the customer for any reason, it will then switch it back to the shipping address, making this a challenging process to support.
At the moment, our hands are a bit tied with how the Shopify data is coming to us, and we would recommend this to be fixed by Shopify. We hope that this API logic will change in the future.
We understand this technical matter may need clarification for various use-cases. If users have additional questions, please reach out to our support desk at mc4shopifysupport@mailchimp.com.
Don't waste your time with this app, their platform is primitive, you spend hours configuring everything according to the instructions, you leave everything ready and supposedly approved, the time comes to send the email and they suspend your account, why didn't you tell me from the beginning that there was a problem? Now the solution is to write to customer service and ask someone to answer so they can tell you why they suspended what they had initially approved.
Their customer service is not worth paying for. They were not able to help me with anything MailChimp related.
Hi there, here at ShopSync we can answer all of your questions regarding our application. We are not affiliated with Mailchimp and are unable to provide support for their app or how to use Mailchimp.
We're sorry to pass you off, but you can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.
We'd greatly appreciate an updated review reflecting the experience with ShopSync's capabilities and what it is designed to do.
Concerté cita telefónica para que me explicaran como funcionaba y como no hablo inglés me colgaron y no volví a saber de ellos.
He desinstalado la aplicación y me siguen cobrando.
NO - They overbill and under deliver. The bigger you get the worse it is as they always push more services that you don't need and that don't work. You will NEVER speak to anyone in billing if there is error so good luck with that.
There text service is horrible and has poor delivery rates. You will be charged for everything too. You can see from others and not just me there was is archaic and they have poor support.
Our team can help look over the account with you and see what billing adjustments can be made. Email mc-ecommappsupport@intuit.com and they'll follow up with more information.
I canceled my subscription and they still fully charged me after they say they wasn’t
Hey there! Our Billing team can help sort this out. Use our contact form and select "billing" from the drop down menu. You'll be prompted to provide your username and a summary of what's going on. https://mailchimp.com/contact/