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Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify.
I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.
Thank you for your feedback! We're glad to hear about your experience with our Customer Success team.
Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.
Hey there! We're sorry about the recent experience you've had. Email mc-ecommappsupport@intuit.com and our team will look into which setting may be changing subscriber status.
They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.
We apologize for the experience you've had so far. If you haven't worked with our Support team, please email mc-ecommappsupport@intuit.com. Our team will follow up and look into this further with you.
closed my account 6 months ago and have still been getting charged, ive contacted the support so many times and they still havnt resolved my issue! thought maybe if i come here they will take action!
We're sorry to hear about the experience and we do want to help. Can you update the review with your ticket number so we can look into the interaction? If not, please send an email to mc-ecommappsupport@intuit.com and our team will help further.
Mailchimp is easy and simple to use dashboard, no too much complexity. Anyone can get into it and use easily, It makes life easy.
We appreciate the feedback on ease of use. Thank you!
I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.
Thank you for the details here. We apologize for the inconvenience with the issue you're experiencing. We'd like to have our team take a look at the sync operations with you. Email mc-ecommappsupport@intuit.com and our team will follow up with you directly.
terrible literllay ownt let me connect my products from shopify I dont understand the run around I keep getting taking me NO WHERE to connect my product only the same dumb link to nothing. HELP this shit is dumb and shouldnt be this confusing
Hello there! We apologize for the experience you've had thus far. Just to rule out all potential issues, can you try clearing your browser's cache and cookies to see if that helps with redirecting? If you're still seeing issues, email mc-ecommappsupport@intuit.com and our team will help further.
Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway.
Charging me £120 for a month for a service I can’t use and they refuse to help.
Avoid and look at other alternatives, perhaps more customer service focussed.
Hi there. We're sorry to hear about your experience with this. We took a look and noticed that our Billing team is working with you. Please let us know if you have any other questions or concerns we can help address here.
I would like to have some help with SMS marketing. I’m a bit confused on how I need to get started
Never updates promo codes, you have to delete the app and reinstall an that takes hours. Waste
Hey there! Our team can look into this with you. Email mc-ecommappsupport@intuit.com and our team will help further.