评论 (538)

整体评分
3.2
每个评分等级的数量
  • 57% 的评分是 5 星
  • 8% 的评分是 4 星
  • 7% 的评分是 3 星
  • 6% 的评分是 2 星
  • 22% 的评分是 1 星
2024年6月3日

Not synching and we are having to do a ton of stuff manually since the platforms aren't 'talking' to each other.

The Little Coterie Shop
美国
大约1年 人在使用应用
Mailchimp已回复 2024年6月6日

Hey there! Email ecommappsupport@mailchimp.com and our team can help look into what's going on.

2024年2月14日

Contacted support to help change my audience for a sign up form.

They told me to delete the app and reinstall it.

Did that and since then I haven't been able to install the app.

Spent countless hour trying but finally they said contact Shopify.

I did and Shopify said the same.

If I knew Mailchimp customer support would say to delete and then I cant install, I wouldn't have......

Delay my email marketing by a ton.

2XSR
加拿大
接近4年 人在使用应用
Mailchimp已回复 2024年2月15日

Thank you for these details. We've located your ticket number and we're passing along this feedback to the team to ensure a smoother experience in the future.

2024年2月10日

It is not helpful. It tells me my shop has been connected and only 1 subscriber. When I look at my shopify customers I have about 80 or more subscribers. There is no one to talk to.

Life Has Just Begun
美国
大约3年 人在使用应用
Mailchimp已回复 2024年2月14日

Hey there! Our Support team can help look at this with you further. Email ecommappsupport@mailchimp.com and our team will follow up.

2023年11月17日

Don't recommend. Mailchimp is always finagling with your email numbers. Spammers constantly sign up at my store. When I delete them, Mailchimp still counts them. It's complete nonsense. Way too expensive. Don't recommend at all.

GREAT DOG CO.
美国
4年多 人在使用应用
Mailchimp已回复 2023年11月28日

We appreciate the review and we'd like to help. Email ecommappsupport@mailchimp.com and our team can follow up and help with spam signups.

2024年2月16日

Nos gustaría recibir más información de com aprovechar mejor esta integración.

Reviste
智利
9个月 人在使用应用
Mailchimp已回复 2024年2月21日

Unser Support-Team kann Ihnen bei der Integration helfen. Senden Sie eine E-Mail an ecommappsupport@mailchimp.com und unser Team wird Ihnen weitere Informationen zukommen lassen.

2024年6月14日

Mailchimp has the potential to be a great tool but what a hassle to set up, and like another review, you have to watch your contacts list like a hawk. We have the opposite problem than another reviewer had - where Mailchimp is overriding Shopify subscriptions, so a client agrees to emails during the checkout process but Mailchimp codes them as non-subscribed pending a double opt-in, and it’s random. I’ve been on chat for days and they just talk nonsense about why. Most of the live chat agents don’t bother to understand your problem and just write some template answer that has nothing to do with your problem., and they send you links to articles to read. If I wanted to read an article, I wouldn’t be on live chat! The pre-built templates are cool and the AI features really helpful.The support over the phone is great and you can share your screen and have them walk you thru design & workflow. You have to pay the big bucks though to get phone support. So some really nice features and some not so nice, but man are the live chat agents a challenge!

Efilters.ca
加拿大
17天 人在使用应用
2023年11月19日

I wish I knew how to use it

LK Boutique
美国
5个月 人在使用应用
Mailchimp已回复 2023年11月28日

Hey there! Our team can help you understand how to get the most out of the integration. Email ecommappsupport@mailchimp.com and our team will follow up.

2024年2月9日

Demasiado caro. Estás obligado a comprar una licencia mensual.

Rafo Tech
智利
7天 人在使用应用
2023年6月26日

I have 1600 subscribers in my list, so my Mailchimp is free. Once i added the integration, Mailchimp wants to charge me, even though my audience is less than 2000 subscribers. So I get an error that makes no sense. I have not gotten any value out of this, other than being able to add the products to the email campaigns, but they honestly look crappy and the product image does not import linked to the product, so i have to copy the link from the button. At this point i could have just done it myself. Waste of time. and now I have to pay $60+ to send an email that was free before... i just hope i m not also getting charged for the app

donatohelbling
美国
大约2小时 人在使用应用
Mailchimp已回复 2023年6月29日

Thank you for providing these details! We can connect you to our Support team so they can see what might be going on. Email ecommappsupport@mailchimp.com and they'll follow up with more details.

2019年5月5日

When customers sign up to our email list the confirmation email goes to spam - this is a huge barrier to customers and there has been a dramatic customer retention drop off because of this :(

Snowboard Addiction
加拿大
4年多 人在使用应用
Mailchimp已回复 2019年5月6日

Hi there, thank you for the feedback. We saw your review and wanted to reach back out. With the feature you’re describing it is outside the functionality of ShopSync, we don't have control over the confirmation email sent by Mailchimp.

If you're concerned about this feature, Mailchimp would be better suited to answer your questions. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.

Let us know if you have any follow up questions or visit our support area to learn more information about ShopSync.