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Never updates promo codes, you have to delete the app and reinstall an that takes hours. Waste
Hey there! Our team can look into this with you. Email mc-ecommappsupport@intuit.com and our team will help further.
Received an email saying "Your automations and data syncing will continue uninterrupted with the Mailchimp for Shopify integration", but when I checked today, the syncing had stopped at some point and as a result, people who had subscribed to my newsletter recently (Including Black Friday deals) had not received their newsletters. Disappointing to say the least.
Hi there, thanks for your feedback. We saw your review and we wanted to try to clarify the scenario you're experiencing. When the sync is initiated any subscriber at checkout will still receive an automation business as usual. Also, the sync was initiated on 12/11, and was completed in under 2 hours.
We'd like to troubleshoot further if you're missing a subscriber in your Mailchimp Audience. We'll be happy to investigate with you to see why any customer didn't receive an Automation. Can you drop us a note at mc4shopifysupport@mailchimp.com?
When customers sign up to our email list the confirmation email goes to spam - this is a huge barrier to customers and there has been a dramatic customer retention drop off because of this :(
Hi there, thank you for the feedback. We saw your review and wanted to reach back out. With the feature you’re describing it is outside the functionality of ShopSync, we don't have control over the confirmation email sent by Mailchimp.
If you're concerned about this feature, Mailchimp would be better suited to answer your questions. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.
Let us know if you have any follow up questions or visit our support area to learn more information about ShopSync.
Don't recommend. Mailchimp is always finagling with your email numbers. Spammers constantly sign up at my store. When I delete them, Mailchimp still counts them. It's complete nonsense. Way too expensive. Don't recommend at all.
We appreciate the review and we'd like to help. Email mc-ecommappsupport@intuit.com and our team can follow up and help with spam signups.
Contacted support to help change my audience for a sign up form.
They told me to delete the app and reinstall it.
Did that and since then I haven't been able to install the app.
Spent countless hour trying but finally they said contact Shopify.
I did and Shopify said the same.
If I knew Mailchimp customer support would say to delete and then I cant install, I wouldn't have......
Delay my email marketing by a ton.
Thank you for these details. We've located your ticket number and we're passing along this feedback to the team to ensure a smoother experience in the future.
It is not helpful. It tells me my shop has been connected and only 1 subscriber. When I look at my shopify customers I have about 80 or more subscribers. There is no one to talk to.
Hey there! Our Support team can help look at this with you further. Email mc-ecommappsupport@intuit.com and our team will follow up.
We used Shopsync to connect our Shopify site to Mailchimp. A few days later we found out that Welcome emails were sent to over half of our existing subscriber list - prompting some to opt out! This is confusing and embarassing. Not sure what went wrong.
Hi there, sorry for any hassle. We've actually confirmed the welcome email behavior is a bug on the Mailchimp end and they are working on a fix. Depending on when you installed the app, we attempt to make this very clear on the install screen prior to setting up ShopSync.
As a best practice, we recommend archiving any welcome email that is active in Mailchimp. You will be able to reactivate and fuse these back together after the sync is complete. Mailchimp has put an easy to follow migration guide together that you can follow for any other automations that are activated.
Not synching and we are having to do a ton of stuff manually since the platforms aren't 'talking' to each other.
Hey there! Email mc-ecommappsupport@intuit.com and our team can help look into what's going on.
I have been trying the past two days to integrate my shopify site with mailchimp. When trying to download the app it says "URL Not Found"
Hi again, we see your store is now connected and syncing as expected. Don't hesitate to get back in touch with us if you need any other help.
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Hi there! Sorry you're having trouble we definitely want to help out.
Can you do us a favor and try to install the app again? We spotted something on the back end that may have caused this issue and has been resolved.
Also, be sure to clear your cookies/cache prior to the retry. Let us know if you have any additional problems and contact us at mc-ecommappsupport@intuit.com.
Thanks!
Be careful! If your Mailchimp subscribers make a purchase from your Shopify shop and don't choose to subscribe to your mailing list at checkout (because they think they already are on your mailing list) they will become non-subscribed and only eligible to receive transactional messages from you. They cannot be added back to your email list. I didn't realize this was happening until a friend asked me why I stopped sending out a newsletter. I suspect I have lost dozens, maybe hundreds, of my most engaged Mailchimp subscribers because of this.
Hi there, we saw your review and wanted to write back. If return customers who were previously subscribed do not tick the box at checkout, we pass them over to Mailchimp as transactional.
We understand in some situations that this doesn't work for everyone, but since we are not seeing them subscribed in Shopify at the time of the (latest) transaction, the best compromise we can muster is to pass that customer as transactional to Mailchimp. That way, you can still use Mailchimp's automations to trigger abandoned carts and order notifications.
If it's possible in your store, we recommend some help text at checkout to remind returning customers to opt-in each time.