Mailchimp: Email & SMS

After my initial comment, Shopsync support contacted me and provided instructions on how to resolve the issue. Short answer, use Force Sync after attempting to just clear the browser cache. So my problem is resolved.

Original comment below:
I'm new to ecommerce and I'm just setting up my store and integrations. One App I've installed is ShopSync to keep customer info synchronized with my Mailchimp account. It appears that after the initial sync of customers that expressed interest on the store password page, further customers have not been sync'd. There are 59 new customers since the initial sync that are in the Shopify customers that are not migrated to Mailchimp. I have gone through the troubleshooting, including changing to using Chrome with all browser data cleared. Isn't this supposed to be a background process that links my Shopify store and my Mailchimp account? What does my browser have to do with it? I haven't done a forced sync as that is discouraged. Any advice on how to get this working?

After the original MC for Shopify app was retired, I got a recommendation from the MC support to install ShopSync.
The Installation process was easy and to the point, and the app itself seems better designed than the original app.
I haven't had a sale since installation yet, but All previous data have been imported to MC.

Works very well. Installation is very easy. I'm happy to be able to continue to use MailChimp with ShopSync.

I just pressed go and it did everything for me with no problems whatsoever and all this for free. Great job!

Very simple and quick integration, I was pleasantly surprised. I will be sending out a newsletter in a couple of weeks so will be keen to see how that goes. The pausing/restarting of my abandoned cart email series worked perfectly and has been functioning as expected - thanks guys!

Cannot install this app. Shows "page not found" when trying to add app to my shopify store. Please fix issue.

This is an essential app for starting your Shopify store and building a customer email list, highly recommended thank you!

This was our solution to the Shopify/MailChimp split. Our developer said it transferred our entire email list of about 30k addresses without issue, and seems to be working as advertised, gathering new emails on our website and transferring over to MailChimp.

I love it when things are just simple, and work as advertised. Can't ask for more!

It's recommended that you do not have the automatic 'add to mailing list' box check on the payment page. It took me about 9 months to realize that ShopSync had been switching my customers to "non subscribe" when they made a purchase, because that box was unchecked. Because of this, Mailchimp omitted hundreds of my good, long time customers from my mailings. I have now switched to Klaviyo.

I am not sure how it will work as it's a bit of a mystery. I had an import issue for an "Age Verification" field that was a required merge and their support put me through rigours that did not resolve the issue. The age verification field was a mandatory field and there was no alternative to map it to in the pop up field entries. I just mapped it to Customer Notes so it would merge my date between Shopify and Mailchimp but who knows if that can be changed later or fixed so it records proof of age properly - we sell alcohol so this is important!! I wish I could call and talk with someone but no such option exists so I am still riding blind and wondering if it will work at all - confidence is low right now.