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We used Shopsync to connect our Shopify site to Mailchimp. A few days later we found out that Welcome emails were sent to over half of our existing subscriber list - prompting some to opt out! This is confusing and embarassing. Not sure what went wrong.
Hi there, sorry for any hassle. We've actually confirmed the welcome email behavior is a bug on the Mailchimp end and they are working on a fix. Depending on when you installed the app, we attempt to make this very clear on the install screen prior to setting up ShopSync.
As a best practice, we recommend archiving any welcome email that is active in Mailchimp. You will be able to reactivate and fuse these back together after the sync is complete. Mailchimp has put an easy to follow migration guide together that you can follow for any other automations that are activated.
So far amazing! I've used MailChimp before but this makes it so much easier. its been flawless and does what i expect it to do
I am so mad that I decided to try out this hyped app. It is the worst, the fkn worst email marketing app I have ever worked with. I just cannot believe how come this exists and how come it has customers. Nothing works. Nothing. I can't even do simple formatting. You can't use emojis. It only works with US currency, so you just have to rewrite price of every single product you add to your email. You type something, delete it and start typing again. Guess what, formatting has completely changed. You can only have up to 2000 contacts. Not subscribers but customers.. wtf?!
Hi MadGoat, thank you for the feedback. If you're open to it, we'd be happy to work with you on the challenges you're experiencing with our app. Many of the problems described should be an easy fix, e.g., formatting, emojis, adding products, etc. Also, if you need to add more than 2,000 contacts, we have subscription plans that can scale to any marketing need. Have you checked out some of our help articles, guides and tutorials https://mailchimp.com/help/?
Please don't hesitate to contact our customer support team directly if you need additional help, we love to help!
So far the app was easy to install and appears to do exactly what I need it to do. As my shop is brand new it will be a while before the final verdict is in but their support is outstanding and I highly recommend you try this app.
It doesn't work at all. I have to manually resync the data every time a new customer signs up, the email campaigns don't work, it's a disaster. Moving to Omnisend. This crappy app cost us tens of thousands of dollars.
Support is good once accessed. Hours are quite limited.
The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing.
I am told that my feedback has been received.
After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync
Easy & quick to set up. I used it to integrate MailChimp with my website and it works excellently ~ highly recommend!
2000 free subscribers now down to 500. You're now charging more then $40 CAN for what used to be a free service. How are small businesses suppose to survive?
I have been trying the past two days to integrate my shopify site with mailchimp. When trying to download the app it says "URL Not Found"
Hi again, we see your store is now connected and syncing as expected. Don't hesitate to get back in touch with us if you need any other help.
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Hi there! Sorry you're having trouble we definitely want to help out.
Can you do us a favor and try to install the app again? We spotted something on the back end that may have caused this issue and has been resolved.
Also, be sure to clear your cookies/cache prior to the retry. Let us know if you have any additional problems and contact us at ecommappsupport@mailchimp.com.
Thanks!
I had to uninstall this app because the code was affecting my theme, After months of some customers not being able to view my site correctly on mobile and contacting everyone under the sun for help, I finally uninstalled each app one by one on my website, getting my customers to test the site each time. all problems cleared up once shopSync was uninstalled and my site has been fine ever since. It's a shame since I really liked ShopSync and can't afford something like klavio
Hi Pea Shoots, we saw your review and wanted to reach out. We checked into our helpdesk and only saw one ticket back in August we replied to the same day regarding another question. Were you contacting Mailchimp for help? Or ShopSync? We want to make sure something didn't get caught up in our SPAM filter.
Regardless, we looked at your store, and it appears that the legacy Mailchimp app and ShopSync are still installed. The old Mailchimp integration has been deprecated (not supported) for quite some time, and there's a good chance things won't work as expected if you have both ShopSync and the legacy Mailchimp app running.
As for ShopSync affecting your theme, that would not be a function of the app. We'd recommend first to uninstall the legacy Mailchimp app and ShopSync. Next, verify in the Mailchimp "Connected Sites" area that your store is removed. Lastly, install ShopSync again. We're confident that things will work as expected after those steps are completed.
Let us know if you still encounter any problems. You may reach us anytime at support@shopsync.io.