評價 (537)

整體評分
3.3
各級評分數量
  • 57% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 7% 的評分為 3 顆星
  • 6% 的評分為 2 顆星
  • 22% 的評分為 1 顆星
2019年5月12日

Unreliable app, unfortunately. Contacts are added to my Shopify Newsletter Subscribers but aren't always synced with the Mailchimp list. I am constantly finding missing contacts... very annoying especially for automated e-mail. Have to force resend most of the time.

Water💧Battles
瑞士
使用應用程式 12個月
Mailchimp 已回覆 2019年5月12日

Hi there, we're sorry you're having that problem but we want to try to resolve.

Are the contacts not feeding over with using a newsletter form or at checkout? If it's not pushing over using the embedded (newsletter) form on your site, please visit this support article for more information: https://support.shopsync.io/common-issues/newsletter-form-subscribers-not-sending-to-mailchimp

If it's not pushing over at checkout, it's possible the Mailchimp API rejected the address for various reasons, and we'd like to validate a few things on our end. Would you mind confirming your store URL and a customer email or two with their order ID's that opted in? You can reach out to us at support@shopsync.io. We look forward to helping you resolve the issue.

2021年6月19日

This app works like a charm. There's no difference between a native MailChimp integration and this app.

Hojicha Co.
加拿大
使用應用程式 12個月
編輯時間:2019年6月29日

Powerful, amaziing, totally awesome!!! Congrats for all team, congrats for the wonderful App, that is so useful, I loved it and it help me a lot in my biz.
Also, is important to say, I requested some fix for the support team, and they are amazing, very soon they fixed my issue, and they gave me a very big attention. One more time congrats and I wish you all the best. Thanks so much! Kay from support team is awesome!!!

Rusko4Soul
葡萄牙
使用應用程式 12個月
2019年7月11日

It is better for me now! all my contacts are sync thank you . hope it helps grow my customers. really easy to set up

TrainNsane
美國
使用應用程式 11個月
編輯時間:2019年7月11日

Installing the app was super easy and the syncing back and forth is seamless. Highly recommend the app. Can’t believe We didn’t find it sooner.

Bib and Tucker Clothing
加拿大
使用應用程式 11個月
2019年5月20日

So far so good. The transition was simple and seamless, ad the Shop Sync support team did a great job creating a tutorial that was VERY helpful!

Life-force-energetic-art
美國
使用應用程式 11個月
Mailchimp 已回覆 2019年5月21日

Thanks for the kind words. Do you have any feedback for us on the 3-star rating vs. being a 5-star? Was there anywhere we fell short?

編輯時間:2020年2月27日

After some initial struggles installing the app when it was first released, we've been very happy with this solution. Once we got everything installed, it has kept us connected to our MailChimp account which is very helpful.

AuburnLocker.com | Licensed Apparel for Auburn Fans
美國
使用應用程式 11個月
Mailchimp 已回覆 2019年4月12日

Hi, thank you for the feedback. Earlier today, we experienced technical difficulties with ShopSync loading up correctly in Shopify. Our engineers reacted quickly, and the issues have since been resolved. During this time, data was being processed as normal in the background if your app was connected. The problem was isolated to the app settings loading up correctly in the browser.

We apologize for any inconvenience, let us know if you have any other questions.

2019年5月17日

ShopSync Simply incredible. I found this APP that is very simple to install and use when integrating Shopify with Mailchimp. Highly recommend to all!

Renda3 Shop
巴西
使用應用程式 11個月
編輯時間:2021年9月7日

any help at all is reserved for pro. Absolutely horrible customer service because there is none unless you meet a certain requirement. At the very least your app should work as promised, even without support. Edit to respond to the reply: I connected with your team by mistake. Your team immediately told me that they wouldnt help me without looking at the message and told me if I wanted help I'd have to upgrade to pro. They could have read my email acknowledged that it was an error and send me kindly on my way. they did not however do that. Instead they sent a canned response that was completely irrelevant to the email. Which IS the definition of horrible customer service. I use your service and had this experience and decided it was noteworthy to share. I received a nice email response from the founder who addressed the issue. There's a lot of work that needs to be done on ur csr dept.

Art of Kava
美國
使用應用程式 11個月
Mailchimp 已回覆 2021年9月7日

Hi Art of Kava, for one-on-one support via chat or email we do reserve that for our Pro users. However, if you're having fundamental syncing problems we don't mind helping everyone. For folks that don't require the Pro plan, we have an extensive knowledge base that can answer most questions about ShopSync: https://support.shopsync.io/.

Lastly, I looked into your note that came into our support desk. The question was more centered around two apps that are not affiliated with ShopSync. I would suggest reaching out to either Shopify or Recharge for further assistance.

2019年6月29日

ShopSync was easy to install and set up. It only took a matter of a few minutes. It is not a fancy app, but it does all that I need or want it to do. It's simplicity is a feature.

Trilobyte Games
美國
使用應用程式 11個月