Mailchimp Email SMS Marketing

Dean was really helpful and took time to properly look into my issue. Saved me a lot of time and frustration! Great service.

Rafael is a customer service rockstar! Very clear communication, and so patient in staying with me until our Shopify + Mailchimp integration was up and running again. Thank you Rafael!

Have had a good experience overall. We are trouble shooting one problem, but hope to get to the bottom of it, and then I can give it 5 stars. Paul is very helpful in customer service.

Lori was very helpful and is taking my concern further to the app developers to see if they can resolve my issue as it was not possible to resolve it all in the online chat.

David spent some time helping us with an issue with our bounce rate. Because he was not able to find the reason, he sent us some general information on high bounce rates, and has assured us he will be looking further into the issue for us and get back to us with more specific information by the end of today. We really appreciate his help with this issue, and we are eager to make sure this does not happen again.

Dean was great in assisting me with connecting the Mailchimp service to Shopify. I was having an issue activating my account, but Dean walked me through the process and helped me out big time. Thanks Dean!

Have loved working with Mailchimp since installing it and their support team are always happy to help (particularly Dean who helped with my latest query).

David - has been super helpful in getting our concern resolved and our business utilize Mailchimp SMS Marketing

I have had an awful experience with Mailchimp until I spoke with Troy. I had a 14 day trial and wanted to try out some specific features of the subscription. I had a tech call but the person wasn't able to help me and said it was passed on. I did try to explore more but was left with no resolve. I had account call, great guy but he couldn't help me with my concern, Days went by, I emailed and sent messages to no avail. I then finished my trial and was billed!!! Very disappointed I reached out AGAIN!!!
This time I got Troy, he was very helpful and patient. The issue was a complicated one and took 2 sessions to resolve it. he made himself available to me and provided me with as much information as possible to ensure the matter was sorted. If I got a new trial I would really reconsider using them long term. It could have been teething problems BUT it almost cost you a customer.

I lost my six digit verification code and their staff quickly contacted me and released me to resolve the issue.