Mailchimp: Email & SMS

Hi there, we saw your review and wanted to clarify things. When someone signs up on a MailChimp pop-up form, it is expected behavior that they will only be added to MailChimp. Likewise, when someone signs up on a Shopify form, they will only be added to Shopify.

By design, the only form that will add to both MailChimp and Shopify is the footer form located on the bottom of your Shopify Theme.

If it does not currently sync to MailChimp, you can use this guide: https://mailchimp.com/help/add-a-signup-form-to-your-website/ and with the help of the Shopify Gurus, you should be able to get that embedded code added to the footer of your store.

For your convenience, we have the link to reach out to the Gurus here: https://help.shopify.com/en/questions#/questions

Hi there, we saw your review and wanted to reach out. We responded to your email that you sent on 3/24, perhaps it got caught up in your spam filter. I'm sorry we weren't able to link up.

As noted in our knowledge base: To avoid conflicts under the hood with Mailchimp, we do not recommend attaching multiple stores to one Mailchimp list.

We've spoken with their support team about this use-case in the past, and they've relayed there could be complications with automations and signup forms if there is more than one store attached to a list. However, you can attach multiple stores to multiple lists inside one Mailchimp account. The main thing to get right is a one-to-one relationship between a store and a list if that makes sense.

Let us know if you have any follow up questions, happy to help anytime. You may contact us at support@shopsync.io or visit support.shopsync.io for instant answers.

Hi there, thank you for the feedback. We saw your review, and it sounds like your issue may have been related to temporary delays in the processing of data with our server queues. Recently, we've had quite a bit of volume around installations and syncing which has led to occasional lags in the processing of information. Overall, these delays work themselves out rather quickly.

If something comes up in the future, don't hesitate to contact us for further troubleshooting at support@shopsync.io.

Our team can help look over the account with you and see what billing adjustments can be made. Email mc-ecommappsupport@intuit.com and they'll follow up with more information.

Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem.

Here's why you are having the previous subscribers moved to unsubscribed (or transactional).

1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point.
2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience.
3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media.
4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout.
5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order.
6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional.

The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience.

Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status.

We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.

**UPDATE**
Shopify has notified us that this issue has been resolved with previous customers as noted above. They will no longer be unsubscribed in this scenario. We have tested ourselves and is working as expected.