Overall rating
3.3
Counts per rating level
  • 58% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 22% of ratings are 1 stars
January 3, 2022

Worst app experience. Shopify customer first and last name don't map to Mailchimp - it takes the default shipping first and last name. This was already an issue when the app was still ShopSync hence why we stopped using it. When Mailchimp bought the app, one Mailchimp representative admitted to the glitch and said they've introduced new mapping fields so that the billing address first and last name could be used instead. This also doesn't work. We've been sending dozens of emails back and forth with Mailchimp for the last 2+ months trying to help them with their troubleshooting and have gone from Mailchimp accepting that something isn't working right to be told that there's nothing they can or will do and we'll have to try our luck with the Shopify team instead (when exporting customers from Shopify the customer first and last name are correct in the CSV - just not when using the Mailchimp integration). Stay as far away from this app as possible as all it will do is mess up your audience and merge tags.

Beautiful Bundles
Australia
2 months using the app
Mailchimp replied January 20, 2022

Hi there, we responded to you via a support ticket, but we'd like to also post something publicly here for others to digest if they're trying to use something else other than the customer shipping information for their Mailchimp contact.

When a customer checks out from Shopify, the shipping address is saved as the customers "default address" which is used for the customer update coming to Mailchimp. Unfortunately, Shopify does not allow the store owner to change this setting, forcing us to push that over as the customer's address.

We could temporarily override the customer address by using the order's billing address. However, the problem with this approach is that the customer's data in Shopify will still be using the shipping address. If we get another hook for the customer for any reason, it will then switch it back to the shipping address, making this a challenging process to support.

At the moment, our hands are a bit tied with how the Shopify data is coming to us, and we would recommend this to be fixed by Shopify. We hope that this API logic will change in the future.

We understand this technical matter may need clarification for various use-cases. If users have additional questions, please reach out to our support desk at mc4shopifysupport@mailchimp.com.

July 1, 2020

Their customer service is not worth paying for. They were not able to help me with anything MailChimp related.

Handmade by Jenn LLC
United States
2 months using the app
Mailchimp replied July 2, 2020

Hi there, here at ShopSync we can answer all of your questions regarding our application. We are not affiliated with Mailchimp and are unable to provide support for their app or how to use Mailchimp.

We're sorry to pass you off, but you can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.

We'd greatly appreciate an updated review reflecting the experience with ShopSync's capabilities and what it is designed to do.

August 26, 2020

REALLY frustrated :( i checked through mailchimp and shopify and shopsynce and see this: Features
Sync customers
Purchase activity segmentation
E-commerce tracking and reports
Product content block
Product Recommendation content block
Promo Code content block
Order notifications
Abandoned cart email
Abandoned cart postcards
Product retargeting email
Pop-up signup forms
Google remarketing ads
Sync merge tags

but when i am in mailchimp creating a campaign, there are no product blocks!
when i input an image, it allows me to select from my product list, but doesn't synce the link to the product or any product info (price/name/etc)

i don't think i should have to upgrade to ask why a free feature isn't available. please help:(

Susie O's Handbags
United States
About 2 months using the app
Mailchimp replied August 27, 2020

Hi there, we saw your review and wanted to try to reach out and help. Please write in to support@shopsync.io and we'll be glad to see what may be going on. Usually, in situations like this it may be related to a simple configuration error on the Mailchimp side we can help you verify.

May 24, 2021

DO NOT USE THIS APP. If I could give 0 stars I would! We installed this app for 2 of our site migrations and it has malfunctioned on both. Despite the developers saying that they fixed the issue last year, the app is still unsubscribing anyone who repurchases and was already subscribed, therefore hasn't opted in again at checkout (why would they if they're already signed up). We have lost many of our most valuable subscribers due to this app, beware.

Planet Health Australia
Australia
About 1 month using the app
Mailchimp replied May 28, 2021

Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem.

Here's why you are having the previous subscribers moved to unsubscribed (or transactional).

1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point.
2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience.
3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media.
4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout.
5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order.
6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional.

The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience.

Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status.

We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.

**UPDATE**
Shopify has notified us that this issue has been resolved with previous customers as noted above. They will no longer be unsubscribed in this scenario. We have tested ourselves and is working as expected.

August 16, 2021

I do not get subscribers synced into Mailchimp from Shopify. The app does not function properly. No idea why and there is no chat support for the the free subscription.

Arts on Hats Official
Germany
About 1 month using the app
Mailchimp replied August 16, 2021

Hi there, would it be possible for you to reach out to the customer support team to discuss the issue you're experiencing? We do not have a record of questions from your store and we would be happy to work through any issues you're experiencing. There can be valid reasons why subscribers aren't being subscribed, e.g. customers don't subscribe to marketing at checkout, use checkout methods like Shop Pay, PayPal, etc. that don't currently allow customers to opt-in to marketing, etc.

We see that your site is still using our app, completed syncing today, and is processing data in real-time. We can be contacted at support@shopsync.io.

Lastly, chat is reserved for our paying customers because we have to staff real humans to answer questions. If for any reason chat isn't available and you're a Pro user, you can always browse our support docs for quick answers at https://support.shopsync.io/. Otherwise, hit us up with any initial syncing questions at no charge and we can help out.

Edited November 23, 2020

We strongly recommend not to sync Shopify with Mailchimp. In fact we also don't recommend working with Mailchimp anymore.
Mailchimp was offering a free Zoom sessions with their experts to integrate with Shopsync. We had a session and received totally wrong advice from one of those experts: www.staycollective.co.com and consequently we had a serious problem with our automations in the middle of the BF campaign. We were not told that many things could behave as they did. There is no chat support from Shopsync and Mailchimp agents are not trained in this integration yet, so that's not the best scenario to rely on an integration yet. In our case, the Mailchimp Expert who integrated our site with Shopsync denied any further help, and Mailchimp Support was not able to fix the problem.To prevent bigger issues, this weekend we had to disconnect the integration this weekend, loosing many leads in our ongoing campaign that was saved thanks to Shopify. When trying to to seek help from Mailchimp desk since last Friday, we have heard suggestions like "Since the integration will pull over all contacts from Shopify, it will be necessary to remove/archive those contacts in Shopify before connecting with Mailchimp" or "There are certain behaviors that the connection will have, and I want to be transparent about that" (...) There were also not able to clarify how to proceed with our automations once archived when performing an integration as you advice in your disclaimer "If you have welcome e-mail automations running in Mailchimp, please archive (not pause) before installing ShopSync. There have been reports that emails have been resent after performing sync, and we are actively investigating the issue. Other automations are not impacted and can be migrated as noted in Mailchimp's knowledge base article". We couldn't learn about this disclaimer when our integration was performed. We understand that Shopsync is not directly responsible about Mailchimp support or their Experts but please also understand that this integration is meant to work with Mailchimp, so for your sake and ours, please make sure that we customers will be able to get support of any kind if anything happens, specially in such a sensitive times like BF within a pandemic. Thank you for your comprehension

Makeup On Set
Ireland
28 days using the app
Mailchimp replied November 23, 2020

Hi there, we saw your review and wanted to reply. We take all feedback seriously and appreciate the members who voice them. After reading your review, it sounds like your comments may be better directed at Mailchimp or the experts you specified.

As the developers behind ShopSync, we use this area to learn from our customers on how to improve it and hopefully help their Shopify businesses along the way. We can't speak for Mailchimp or any other 3rd party, as we are not affiliated with them.

If you can, we'd appreciate an update on the review of the app. As developers, it's vital for our community of users to feel confident that the plugin is an excellent option to sync their store with Mailchimp if they choose to do so.

We'll be glad to help assist with the installation of ShopSync, please contact us at support@shopsync.io.

April 24, 2019

It will not allow me to give zero stars but that is what this is worth at the moment

After installing this app we have faced many issues:
1. Order not syncing as they should
2. Customers automatically being marked as "Accept Marketing" when the box is not checked in Shopify
3. A huge disconnection between Mailchimp & ShopSync. I got both on email, each pointed blame at the other.

I would not recommend installing this app as it currently does not work as expected. I have been trying to get our problems resolved but unfortunately after 4/12 Mailchimp nor ShopSync will respond. Worst customer service I have seen. Posting here I am sure there will be a response!

Sense
United States
22 days using the app
November 22, 2021

We lost 18,000 Mailchimp Subscribers when we updated our Mailchimp App. Have contacted multiple Mailchimp customer service teams and have yet to find a solution.

Everly Rings
United States
21 days using the app
Mailchimp replied November 22, 2021

Hi Everly Rings, not sure if you've seen some of the other recent replies to reviews, but, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.

The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!

Edited April 14, 2019

Sadly you can only sync 1 list so removed the app. We have more than 1 list - we dont want to merge.

Amelia Rope Chocolate
United Kingdom
19 days using the app
March 9, 2023

This app was hugely disappointing and has resulted in a lot of wasted hours. I transferred over to mailchimp as it was recommended to me, only to find so many hidden fees (e.g. trying to connect a simple landing page to my URL meant I needed to pay extra every month on top of what I already am going to be paying). When it came to email campaigns, the mobile version was extremely disappointing and a simple change (like including two products side by side) only worked for the desktop and not the mobile version (the mobile version instead would stack the products and make them look huge as well as make the writing appear either ridiculously small or abnormally huge) - the only way to change this I was told was to get it custom coded (spend money hiring a coder). It seems this app does not tailor to small businesses who do not have access nor can afford to hire someone to custom code all the time. Customer service was as helpful as they could be - which was to recommend we hire an expert every time. Totally disappointing, I now have to spend time going elsewhere and starting again. Would not recommend at all.

MALI Homeware
United Kingdom
17 days using the app
Mailchimp replied March 13, 2023

Hey there! Thank you for the feedback. Can you let us know the ticket number of your support interaction? We want to see if there are any other potential solutions.