MailerLite Email Automation

Update to the below review 12/9/22. I heard literally nothing back from mailerlite from the support request I started in this app. So I started a ticket through their website and after two back and forths where I submitted a PDF of step by step what wasn't working, I got total radio silence. I submitted another ticket, but at this point I'll be looking for another e-mail provider after years of using them. Just don't bother. There are better services.

I've been a mailerlite customer for years, but the app absolutely refuses to sync with shopify. I can log in fine to MailerLite on their website, but when I try to log in to connect the app to my store it tells me that there is no user with my e-mail address (which I did type in correctly). I'll gladly update my review if it starts working properly before I get a new e-mail provider that does integrate properly.

I got a recommendation from a friend for Mailer Lite who's very happy with everything. Thus, I was pretty much surprised about the rating here, but I tried! And I can only say, it works perfect! Even I find it much more user-friendly than Convertkit or Flodesk. Also the templates are really nice. Flow automation runs super smooth! Pricing is very fair, especially for starters. Support (finding: I overlooked to save ) via chat was lovely, fast and professional!

App is useless. It does not pull up previous Shopify orders and even when new orders come in, some of the data does not show up. I ended up paying for the paid plans for it thinking it would pull up my data. I never used it. Asked for a refund, they did not do anything about it. Really disappointed.

The integration was simple and works quite well. The issues I have result from Mailerlite in itself affecting connecting the store as well, from Mailerlite's major bug of things crashing or going offline whenever something changes in the account (my website went offline along with all my landing pages and my store connection more than once, and no one bothered to tell me), and so on. I wish they would fix this, and things like the countdown that is not working well and I do not have the time to work in contacting support endlessly. So those are my experiences.
Inbal

We Tried to use Mailerlite. We wanted a system in which we could send Plant Care requirements to customers automatically. Apparently, this could be done however after being passed around from employee to employee and never recieving much help from each it feels like they just aren't sure of the capabilities of their own app? It's very odd however the support was very unhelpful and after i believe being passed to the 6th different support employee i think it's time we gave this review. Just use another app and someone else and save yourself the time. Very disapointing.

Account termination notice - Can you please explain how I violated your Terms of Service? I use Shopify integration and use your drag and drop template to drag in the content to send my customer base. I haven’t mailed anyone for over a year so I have sent it to my full customer base for users to unsub should they wish of which only a small amount unsubscribed. I do not understand the suspension of my account and have not spammed anyone. I can prove customer creation of any customer email address in my list and there have been 0 spam complaints on my dashboard. I have checked your knowledge base with no result and no way to talk to anyone on a live chat.

App does not sync with orders.
I don't know what it depends on but there is no synchronization with shopify that is different from a new registered user

Abandoned cart wasn't working when I first signed on -- had a ticket opened with them for months until resolved.

You can do a lot with what it offers, but the UI/UX feels very different from popular ESPs, so if you're migrating from others there's a learning curve. I've migrated between different ESPs before for other clients/companies and the learning curve was seamless because they had similar UI/UX.

E-commerce features are severely lacking compared to competitors. Some good features though, like a built-in countdown timer, good availability of fonts. Overall good for a blog, simple store or business webpage.

If you're looking for something more sophisticated, this is not a good choice.
If you're looking for something simple, this is not a bad choice.

Great value, excellent features for the price. Customer service is quick and helpful and any issues have been worked out quickly.

I spent some time setting up the account, and answering some complex questions. Suddenly MailerLite kicks me out, and I get this email: "Email marketing has many rules and regulations that both our customers and we must follow. Therefore, we closely review every application to ensure compliance. Your request has been carefully reviewed. It has been determined that we are unable to provide you with our services at this time. We are sorry we are not the right match for your email marketing needs. Due to the complexity of our account request process and the high volume of requests received daily, we can't provide detailed information about individual cases. Please note that the decision can not be reversed." I have no clue what happened, and as you all can see, I can’t expect to get any help from Mailerlite either.