MailerLite Email Automation

I got a recommendation from a friend for Mailer Lite who's very happy with everything. Thus, I was pretty much surprised about the rating here, but I tried! And I can only say, it works perfect! Even I find it much more user-friendly than Convertkit or Flodesk. Also the templates are really nice. Flow automation runs super smooth! Pricing is very fair, especially for starters. Support (finding: I overlooked to save ) via chat was lovely, fast and professional!

Nothing to complain here - seems to work like it should :)

App does not sync with orders or customers at all, shows $0 despite that not being accurate so it erroneously segments users i.e sending discount to people who have already purchased and abandoned carts to users who have already completed them. Support requested full admin instead of the usual contributor account to diagnose the issue. HUGE game breaking issues with the Shopify integration despite it being a GREAT email builder with a fantastic iOS app. UPDATE: Support has reached out. Currently working with mailerlite support. Will update with details.

If zero stars were possible !!!! Stopped my website working. Stopped hyperlinks working. After trial period finished ecommerce connection to my shop disappeared and no product sync. Not only is there no support on the free plan there is absolutely no way to contact anyone at all!!! Totally unexceptable.. You get referred to their 'Knowledge Base' but no one responds their either. Spent ages setting up templates etc but now none work. Total waste of 6 weeks trying to get it to work.

Update to the below review 12/9/22. I heard literally nothing back from mailerlite from the support request I started in this app. So I started a ticket through their website and after two back and forths where I submitted a PDF of step by step what wasn't working, I got total radio silence. I submitted another ticket, but at this point I'll be looking for another e-mail provider after years of using them. Just don't bother. There are better services.

I've been a mailerlite customer for years, but the app absolutely refuses to sync with shopify. I can log in fine to MailerLite on their website, but when I try to log in to connect the app to my store it tells me that there is no user with my e-mail address (which I did type in correctly). I'll gladly update my review if it starts working properly before I get a new e-mail provider that does integrate properly.

Great value, excellent features for the price. Customer service is quick and helpful and any issues have been worked out quickly.

App is useless. It does not pull up previous Shopify orders and even when new orders come in, some of the data does not show up. I ended up paying for the paid plans for it thinking it would pull up my data. I never used it. Asked for a refund, they did not do anything about it. Really disappointed.

We Tried to use Mailerlite. We wanted a system in which we could send Plant Care requirements to customers automatically. Apparently, this could be done however after being passed around from employee to employee and never recieving much help from each it feels like they just aren't sure of the capabilities of their own app? It's very odd however the support was very unhelpful and after i believe being passed to the 6th different support employee i think it's time we gave this review. Just use another app and someone else and save yourself the time. Very disapointing.

I would give the app a higher rating if it worked, which it does not. It appears to create a sub-account within my existing and paid mailerlite account and although Mailerlite instructions indicate to enter the API address during the integration process, that option does not appear.

I do not know if they released this without testing and verification, that's what it appears like to me and I have decades of software development, testing, and launch experience. If I ever do get this to work properly I'll update my review.

Account termination notice - Can you please explain how I violated your Terms of Service? I use Shopify integration and use your drag and drop template to drag in the content to send my customer base. I haven’t mailed anyone for over a year so I have sent it to my full customer base for users to unsub should they wish of which only a small amount unsubscribed. I do not understand the suspension of my account and have not spammed anyone. I can prove customer creation of any customer email address in my list and there have been 0 spam complaints on my dashboard. I have checked your knowledge base with no result and no way to talk to anyone on a live chat.