MailerLite Email Automation

Trust the poor reviews! I decided to go ahead and give them a try, and when I decided to pay for my 10k+ subscriber list they had a 30% off for 3 months. I clicked the link to apply this discount and it didn't work. So I reached out to customer service. The first rep (Andrew) refused to honor it as it doesn't work with Shopify billing them. After about 10 emails back and forth I left a poor review in their system for his customer service and a manager got back to me.

The manager (Daniel) offered me about 40% of one month as a credit and I mentioned how I don't understand the math. He then said you are correct! And lowered his offer to 30% of a month. And will not offer the 30% of 3 months.

I will be taking my business elsewhere as I recommend you do as well.

We've paid over $200 to MailerLite for our subscription, and we migrated our subscribers from Mailchimp.

We've completed the configuration, compliance, domain authentication, etc., yet after sending out our first campaign today, our account has been blocked and "Placed under review".

We've only used 10,000 of our UNLIMITED monthly emails and 10,000 of our 15,000 allowed subscribers.

They've blocked me from contacting customer support, as it requires us to submit it from our logged-in account page.

I also can't delete my account or manage it in any way. So what now?

I connected this app a few days ago and I hadn't enabled the app in my app embedder so I thought it wasn't working. Chat support connected in minutes and my issue was sorted within 10 minutes and I was up and running adding my shopify produts into my emails. Happy days

Nothing to complain here - seems to work like it should :)

Rating: ⭐️⭐️⭐️⭐️⭐️

I recently had the pleasure of working with Joseph from MailerLite, and I must say, the experience was nothing short of outstanding. Over the past week, Joseph has been my go-to person for all things related to setting up and optimizing my email automations. His level of expertise and commitment to customer satisfaction have truly made a significant impact on my experience with MailerLite.

Joseph's responsiveness and willingness to go above and beyond in addressing my queries have been commendable. He not only answered all of my questions but took the time to provide clear and thorough explanations, ensuring that I had a solid understanding of the platform's features. This personalized support has been invaluable in streamlining and enhancing the efficiency of my email campaigns.

In particular, Joseph played a pivotal role in helping me navigate and master the intricacies of segments, groups, rules, and triggers. What could have been a daunting and complex process became remarkably clear and manageable with Joseph's guidance. His patience and ability to simplify complex concepts have made me feel more confident and in control of my email marketing strategies.

Thanks to Joseph's dedication and expertise, my automations are now running seamlessly, contributing to a more efficient and effective workflow. It's rare to come across a support team member who is not only knowledgeable but also genuinely invested in the success of the user. Joseph's exceptional service has undoubtedly elevated my experience with MailerLite.

In recognition of his outstanding contributions, I believe Joseph deserves more than just praise – he deserves a raise. His professionalism, expertise, and commitment to customer satisfaction make him a true asset to the MailerLite team.

Kudos to Joseph and the MailerLite team for providing top-notch support and making my journey with the platform an exceptional one. I wholeheartedly recommend MailerLite to anyone looking for a user-friendly email marketing solution with exceptional customer support.

Account termination notice - Can you please explain how I violated your Terms of Service? I use Shopify integration and use your drag and drop template to drag in the content to send my customer base. I haven’t mailed anyone for over a year so I have sent it to my full customer base for users to unsub should they wish of which only a small amount unsubscribed. I do not understand the suspension of my account and have not spammed anyone. I can prove customer creation of any customer email address in my list and there have been 0 spam complaints on my dashboard. I have checked your knowledge base with no result and no way to talk to anyone on a live chat.

Se demoraron como 5 mails en entender el problema que tenía (parecía broma). Me repetían y repetían recomendaciones absurdas. Bloque de carrito abandonado no funciona y llevo días esperando a que alguien solucione el problema. Mientras pierdo ventas y más ventas, yo sigo pagando 30 usd al mes... Pésimo servicio al cliente

Christos was really helpful. Speedy communication and he helped me figure out how to authenticate my domain. Thank you.

I read the horrible reviews before I installed the app. I was hoping I would have a better experience. Nope, not at all. Customer service is bad. I've been trying to get this app to work for 2 weeks. When someone from support would reply, they would keep repeating the same sh*t to me over and over as if it was my first time emailing them about the issues. In my last attempt to get help, they never replied at all. I gave up and uninstalled the app. I'm shocked Shopify hasn't removed this app from its platform. JESUS CHRIST ON A MOTORBIKE

I would give the app a higher rating if it worked, which it does not. It appears to create a sub-account within my existing and paid mailerlite account and although Mailerlite instructions indicate to enter the API address during the integration process, that option does not appear.

I do not know if they released this without testing and verification, that's what it appears like to me and I have decades of software development, testing, and launch experience. If I ever do get this to work properly I'll update my review.