MailerLite Classic , 85 則評價

整體評分
3.3
各級評分數量
  • 49% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 8% 的評分為 2 顆星
  • 35% 的評分為 1 顆星
2017年11月19日

The app is easy to set up and the email templates are great. The HUGE PROBLEM is functionality. The automation simply does not work. We have set up 3 different automation sequences, all to different opt in lists and all with different triggers. NONE of them have worked properly from the start. Customers and subscribers have been emailing us confused about the emails they are receiving. What a nightmare.

The Mailerlite team keeps telling me "our team is working on it". Two weeks into using the software, nothing has been fixed. I have subsequently had to pause all automation and manually send all emails.

Switching from Mailchimp to Mailerlite was an easy 1 hour project. Trying to get Mailerlite to work properly has taken several days of my time... and is still causing issues. I have zero faith in moving forward with them as our email software provider.

Ultimately, I will be switching back to Mailchimp after wasting a lot of time on this app and confusing a lot of our customers.

Mealblox Com
美國
使用應用程式 3年多
2021年11月15日

This app continues to perform poorly. We have been using Mailerlite for years and shopify for about a year. During the year we've been using the ML > Shopify integration we constantly have to reconnect the app b/c it stops showing ecommerce details for our campaigns and workflow automations. This is EXTREMEly frustrating as it's impossible to get an idea of how well our campaigns are performing when we have no ecommcere tracking. We also can't tell if it's working well or at all when it comes to using shopify tags for our customers/subscribers b/c it's so unreliable. The support is maybe the only thing that's worse than the app. I have put in tickets for this almost on a weekly basis for probably more than a year.

So Fontsy
美國
使用應用程式 大約2年
2019年6月25日

This app is constantly not working. I've been using this for over a YEAR. The support is not helpful at all if they reply. I literally pay to send emails and half of the time I can't because of how well this company works. FIND ANOTHER APP.

Untold Time
美國
使用應用程式 接近2年
MailerLite 已回覆 2019年7月2日

Hello,

We’re very sorry to hear about your experience.

I have reviewed your communications with our support team to see if there’s anything that went unanswered.

I can see that you’ve reached out three times and all three times we replied and offered a solution in less than 15 minutes.

Please let us know in case there any other issues that were not brought to our attention, we’ll be happy to help.

2019年4月2日

This is the worst app. I switched from MailChimp, which I'd used for 2+ years without issue because they stopped supporting Shopify. I spent a week moving my list over, setting up pop-ups, landing pages and syncing it to my site. I sent one email during this time. The whole time (a week) I used it, I was getting a lot of suspicious sign-ups to my list, but MailerLite didn't filter robo-sign-ups like MailChimp, so I enabled double-opt-in and it fixed the issue. I had slowly started to cull the weird signups when my account was terminated for "sending spam." No notice, no way to re-up my account. Waste of money and a waste of time.

Darling Marcelle
美國
使用應用程式 大約1年
MailerLite 已回覆 2019年4月3日

Hello,

Sorry for any inconvenience caused. Your account has been approved and you can use it now.

If you have any questions, you can always contact us via live chat or email us info@mailerlite.com

Thank you.

2018年11月20日

Great interface, but when going to send emails with the paid account they declined the sending and said I need to get them proof of other email campaigns and send 1000 first... nightmare and waste of time well I am trying to send out black friday emails....

Folger Technologies LLC
美國
使用應用程式 大約1年
MailerLite 已回覆 2019年3月13日

Hi there,

We understand that the account disapproval might result in bad reviews, but our main priority is the best possible deliverability for our customers. That’s why we have to disapprove some accounts which are not in compliance with our Terms of Use and Anti-Spam Policy.

2021年8月22日

Please do not download this app. The website is very hard to navigate and it doesn't attach to your store. My auto emails aren't going out at all. I also don't like how they don't have a live chat option.

Dropship My Bundles
美國
使用應用程式 大約1年
MailerLite 已回覆 2021年9月24日

Hi there - my apologies for not replying sooner, this is definitely not the intention from our part.

We want to understand more of this situation - even if it's to help us understand how we can improve with this feedback. If you would like to send us your experience via feedback@mailerlite.com, we love to read it.

2017年4月5日

How do we keep from getting Spam email signups?

Joshu Vela
美國
使用應用程式 12個月
2018年7月22日

Junk waste of time, they denied my account even though ive been open for years and have hundreds of happy customers and never sent spam, I railey even use email marketing.

Urban Square Displays
美國
使用應用程式 8個月
MailerLite 已回覆 2019年3月13日

Hi,

We tried to look up for your account but the one with the same name does not have any activity. And if we disapprove the account, we have a reason for that - we always want to ensure the best deliverability for our current customers.

2019年7月10日

Less than 1 if I could!
My account was terminated for "sending spam." even if my spam score WAS 0%!
No notice, no way to re-up my account. Waste of money and a waste of time! Not even a refund!
Don't switch from Mailchimp!

Future Bikini
美國
使用應用程式 7個月
MailerLite 已回覆 2019年7月10日

Hello,

Sorry to inform you, but unfortunately, the content you were sending is prohibited by our Terms of Service. Due to this breach, no refunds are offered.

2018年9月17日

They said my account isn't approved because their algorithm didn't think it was worthy.
I've been using MailChimp for the last four years and the only reason i wanted to switch was because of the high cost. Well, i guess not. I'd rather pay the higher cost and get seamless service rather than get rejected by an algorithm.

CondomShop.pk
巴基斯坦
使用應用程式 6個月