Reseñas (563)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 80% de las calificaciones son de 5 estrellas
  • El 12% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
31 de enero de 2024

Actually I find this App and the templates cumbersome. The Support is rather slow when you are having an issue. I signed up for 1 year, but have just realized that people from ecomm get uploaded to mail munch list BUT people who want to be added to my mail lists from my Shopify Point of Sale are NOT added. So if you think this happens it does not. A biz like this should have live chat and they only have a bot! I am losing business and waiting for help in frustration.

Poochie Moochie Pet Store West Edmonton
Canadá
11 meses usando la aplicación
Mailmunch respondió 19 de marzo de 2024

Hi Poochie Moochie Pet Store West Edmonton, I apologize for any inconvenience you had to face. We do have a live chat option available for all our customers. I looked up your support history and your chat was promptly addressed. All the customers added to your store from any store are synced with your Mailmunch account. The sync option for your store was actually toggled off from your Mailmunch account which caused this issue. Your support request was responded to with a solution and multiple followups were sent as well seeking confirmation if the issue has been resolved for you or not.

If you are still facing any issues, please let me know and i will have it looked into on priority basis.

16 de febrero de 2017

Nice App but not customer service for doubts...

Indian Face
España
Alrededor de 3 años usando la aplicación
9 de diciembre de 2020

dont ask for a review before i have had the chance to use the product. i dont know why apps do this, being pestered to leave a review within minutes of registering is not going to get you very good ratings.

SyrahKai
Canadá
Más de 2 años usando la aplicación
Mailmunch respondió 10 de diciembre de 2020

Hi SyrahKai, We apologize for any inconvenience you had to face. I have relayed your feedback to our development team and we will definitely look into this. If you face any issues at all or require any assistance, please reach out to us through your Mailmunch account.

18 de mayo de 2020

I get the word free but the extremely limited options for free are almost a turn off. Expand a little bit might go a long way in getting raving fans.

BreadChubby
Canadá
5 meses usando la aplicación
13 de noviembre de 2016

works , rules doesnt work though, I want the pop up to appeat only on the homepage but appears on each and every page even after setting the rule

Styor
Australia
3 meses usando la aplicación
27 de enero de 2021

I do not like it - i paid to upgrade and its still very cheap and nasty - the spinning wheel i tried and the writing doesnt sit nicely just not nice and tacky looking going to cancel and try something else

PlumbVent.co.uk
Reino Unido
3 meses usando la aplicación
Mailmunch respondió 27 de enero de 2021

Hi PlumbVent.co.uk, We are sorry to hear about your experience. all the design elements for our optin forms including our spin wheel can be completely customized as per your requirements. We would love to assist you with setting up your forms as per your requirements and have already reached out to you regarding this.

14 de julio de 2017

if I don't log in through Shopify app site it says I have a profile.

The Bhg Store
Estados Unidos
29 días usando la aplicación
7 de diciembre de 2017

I like it very much, but if they notified you for free the free plan it would'd be a lot better and more people would buy it from the first they use it.

Fly By Light
Bélgica
17 días usando la aplicación
6 de enero de 2022

I thought I had found exactly what I was looking for with this app, purchased the highest level subscription which is $39.98 a month so I had access to all the "pro" features. I set about redesigning my entire website with their scripts. I spent the better part of 6 hours integrating it in my website. Shortly after it was live I started receiving messages that functions on my website were not showing up.... namely my contact forms and sign up pages. When I looked the app had downgraded my account back to free and removed all the scripts I had installed virtually bringing my website to a stand still. I was forced to revert my website back to before I used this app and contacted support. They said they fixed the issue and upgraded my subscription back to the pro version. I then added all the scripts back to my site. I started a giveaway and several specials for members at that time. Literally 24 hours later everything was gone again and judging my my traffic reports people were going to my sign up pages only to find nothing there. This made me look unreliable and untrustworthy. I contacted support again and was assured it would never happen again but the damage was done. My customers lost trust in me and I lost trust in this app and found another app that I have yet to have an issue with and is over half the cost. Only plus to this app is it is very nice looking and fairly easy if you have experience with these kinds of app. Maybe I was just unlucky or maybe they have some serious tech issues... I don't know but the time lost setting everything up twice only to have the same issue happen over and over doesn't set well with me plus the possible lost revenue from customers that probably won't come back. Very time consuming and expensive lesson.

Patriot Apparel Shop
Estados Unidos
3 días usando la aplicación
Mailmunch respondió 14 de enero de 2022

Hi Patriot Apparel Shop, We are extremely sorry for the experience you had with our app and the inconvenience you had to face. I would like to address all your concerns and try our best to earn your trust. We have reached out to you and we would really appreciate a response so we can have this matter resolved to your liking.

25 de mayo de 2017

need to upgrade to premium otherwise you are stuck with the app logo on your pop-up.

Au Revoir Les Filles
Australia
20 minutos usando la aplicación