Mailmunch ‑ Email Automations

My review used to be 5 stars but now it's 1. Mailmunch is great when you don't use it with Shopify. Once you integrate Mailmunch with Shopify, the two platforms don't "communicate" with one another and it basically all goes to sh*t. I've been charged separate Mailmunch app fees from both Shopify AND Mailmunch for the past 8 months.

After trying to get help from Mailmunch Support, they redirected me to Shopify Support who then directed me BACK to Mailmunch Support.

The platforms properly work together, so I wouldn't recommend using Mailmunch with your Shopify store if you want a seamless experience.

I tried to use this to send out emails to my customers on our sale! It will not send! You cannot get ahold of anyone! I do not recommend this app to anyone! Stay clear of it!

App works ok so far and easy to use. But the prices are much different than what is advertised here. If you want any kind of premium template, you need to pay 24.95$ a month, wich is far more than the 5$ or 10$ premium plans advertised on this page.

Also, customer is not good. Had to wait a week for an answer, they probably wanted to make sure my free trial expired by the time they answered me. I now upgraded to a 24.95$ account because the 14.95$/month account does not cover premium (custumizable) themes. Hopefully they will refund the initial 14.95$ I never used. Will update the review.

This does the job just fine for email subscription pop-up, but is NOT transparent about its pricing and features for paid plans. Also it charges significantly more through Shopify than it does if you sign up separately. I upgraded from free to $14.99 a month so I could send emails to my customers and was just informed I can't send a 3rd email to my customers (yes, 3rd ever email! I've been in business for two months!) because I hit the "limit" that is not listed anywhere. That's after they encouraged me to upgrade so I could send emails! I double checked the fine print which I always read and save, and it was not mentioned. If you want to use them for emails, just go direct through their website and save significant $$$$ or my advice would be to look elsewhere.

This app is terrible. They stopped my emails because I had a day of 300+ signups because I paid so much in advertising and deleted all of the new customers. They also only sent my emails to half of my subscribers and it cost my small business thousands in revenue. Shopify should audit them.

It just easily block your mailing function, and takes more than one week to restore the function, poor tech and poor customer service. Never recommend.

I contacted them multiple times on several issues for 3 days and nobody gets back. still waiting for assistance !

Over the past 15 days, mailmunch twice disabled the emails of messages, there is no support on weekends. Both outages resulted in a loss of sales and customer confidence.
Updated! Even on Monday, no answers from support.
Updated. Message from mailmunch - We are also currently working on expanding our customer success coverage to 24/7 so esteemed users such as yourself do not have to face any such inconvenience.
Updated - It was disabled 3rd time during 20 days

Takes forever for a service staff to answer a question. Long waiting process, not cheap pricing and awful support decoument.

I used this app to help me on my shopify store to get an email list going of my customers. Yet after setting it up it only lasted a few days and then erased off my store. now i have to go through the whole process again.