It just easily block your mailing function, and takes more than one week to restore the function, poor tech and poor customer service. Never recommend.
Hi Tilami, We are really sorry to hear about your experience. The issue you were facing was resolved promptly but it appears there was a delay on your end in receiving the communication sent from our end. We have reached out to you directly on the email as well so we can address any concerns you may be facing.
I used this app to help me on my shopify store to get an email list going of my customers. Yet after setting it up it only lasted a few days and then erased off my store. now i have to go through the whole process again.
Hi Body Muze, Apologies for the inconvenience. I checked your Mailmunch account and I can see your subscribers listed there just fine and everything seems to be in order. Can you please reach out to us so we can have your concerns addressed? We have also reached out to you and would love to hear back from you so we can have this issue resolved.
Classic 2 Current Fabrication
I tried to use this to send out emails to my customers on our sale! It will not send! You cannot get ahold of anyone! I do not recommend this app to anyone! Stay clear of it!
This app is terrible. They stopped my emails because I had a day of 300+ signups because I paid so much in advertising and deleted all of the new customers. They also only sent my emails to half of my subscribers and it cost my small business thousands in revenue. Shopify should audit them.
Hi KingLy Essentials, Apologies for the inconvenience. I looked up your account history and your account went under review back in August and that issue was resolved shortly after. If you have faced any issue after that, please reach out to us and we will have any such issue resolved for you.
It seemed they have free plan but there is not even 1 promo popup for free?
It was a waste of time for me.
We do offer free templates which can be used as promo forms as well. Please refer to the following support article. If you face any issues, please create a support ticket with us through your MailMunch account and we can help you set up your form as per your requirements.
I have uninstalled the app but still there's residual code left.
I want to know how to get rid of it.
Hi, We apologize for any inconvenience. Can you please create a support ticket with us by email at "email@example.com" so we can have this issue resolved for you? Any attached screenshot highlighting the residual code and the URL for your store would be much appreciated.
Takes forever for a service staff to answer a question. Long waiting process, not cheap pricing and awful support decoument.
Hi, Extremely sorry for the inconvenience. I looked up your support history and last request received was on November 12 which was replied to and resolved shortly after. I have not received any support request for this store following that support request. Can you please create a support ticket with us through your MailMunch account so I can have it looked into and resolved for you?
I contacted them multiple times on several issues for 3 days and nobody gets back. still waiting for assistance !
Hi Dilara, Extremely sorry for the inconvenience. Can you please check your inbox. I checked your history and all your support queries were replied too but no further response was received for those replies. If you are not receiving replies for support tickets, please let me know.
Every time I try to import the customer list from Shopify, I keep getting this error, "Invalild according to policy: policy condition failed", like really? All I did was use the exported file form shopify and uploaded, why is this such an issue?
Hi Xavier, Extremely sorry for the inconvenience. A reply to yur support request regarding this issue was sent but I did not hear. Can you please provide the CSV file in a support request so I can try and reproduce this issue on my end.
I tried to install the app and reached the last step to publish it. Nothing seemed to go wrong but whenever I would go to my shop site, there is no email popup that shows up. I tried Google Chrome incognito, Safari, but nothing shows up. I tried troubleshooting by reading a bunch of forums but no one seems to have a fix.
Hi, Extremely sorry for the inconvenience. Can you please create a support ticket with us so I can have this issue resolved for you? You can do so by clicking on the help icon in the bottom right corner of your MailMunch account.